Customer Care Assistant

VACANCY: CUSTOMER CARE ASSISTANT

Location: Lusaka

The VITALITE Customer Care Department seeks the assistance of an Assistant. This is an opportunity to gain in-depth exposure to a growing Customer Care Team, in Finance & Accounting as well as work experience in a fast-paced team environment, whilst contributing to the development of a dynamic start-up.

Key Characteristics

Grade 12 (with good Mathematics and English results).1+ years Sales/ Marketing experience.Good Understanding of Microsoft Word and Excel.Full valid Driving License.Motivated & Enthusiastic.Highly organized. Resident of Rhodes Park, Lusaka.

Do you match the above-mentioned requirements?

Please send your full application including:

“Should a Business invest in Customer Care? If so, please provide three reasons.” (min.250 words)Cover letterCV2 References (Previous Employers and/or Lecturers)Copy of any academic certificates

How to apply?

E-mail: email ;protected

(Please indicate the role you are applying for in the subject)

Address: VITALITE HR Department, Head Office, 15 Lubwa Road, opposite International Labour Organization (ILO), Rhodes Park,Lusaka. Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Closing Date:16th February, 2018

Please note that incomplete applications will not be considered.

Health and Nutrition Program Manager (Re-advertised)

Role Purpose:

The Health & Nutrition Manager will be responsible for the ensuring the high quality implementation of program activities across all health projects including new business development to support expansion of the health and nutrition programme (in collaboration with PDQ and other thematic staff) in Zambia. The Programme Manager is responsible for ensuring programme development through the identification of new opportunities together with field staff and the thematic advisors, programme design and development of high quality proposals. (S)He will strengthen the quality of programme implementation through identification of staff capacity gaps and instituting capacity building strategies, supervision and technical support to implementation working with HQ technical advisors, institutionalize quality in report writing as well as the use of data for decision making through robust monitoring and evaluation (working with the MEAL team). The Health & Nutrition manager is also expected to provide technical leadership and guidance to field technical teams and ensure programme design and implementation is in line with the health and nutrition strategy within the Zambia Country Strategic Plan. She/ He will work under the direct line management of Program Operations Director and is also expected to work closely with the health and nutrition technical backstops.

KEY AREAS OF ACCOUNTABILITY:

Strategy and Programme Quality

Provide technical leadership for the implementation of Save the Children in health and nutrition program in Zambia, consistent with the CO health and nutrition strategy and in line with the MoH strategy and guidelines;Provide oversight of the sponsorship MNCHN and SHN;Provide technical leadership in the identification of new business development opportunities and preparation of funding proposals in collaboration with the relevant technical and support staff;Ensure integration and coordination among the various Save the Children projects contributing to the overall goal of the organization through strengthening inter-sectoral collaboration;Ensure high quality reporting (both internal and external) with accurate, reliable information and that reports are prepared and submitted in a timely manner according to the reporting timelines;Strengthen the health team’s technical capacity for effective project management through identification of training needs and putting in place capacity building and mentoring strategies;Support the recruitment and induction of health staff and consultants.

Monitoring and Evaluation

Participate in development of M&E frameworks, work plans and program evaluations;Work with the MEAL team to develop and implement robust systems for gathering evidence and measuring impact and ensure high quality data collection, analysis and use of health data for informed decision making and reporting;Conduct regular field monitoring visits to provide support to implementation and assess quality of implementation using the quality benchmarks;Ensure that quarterly health sector project review meetings are held and reports with clear action points are raised and actioned ;Support in planning of assessments and surveys and ensure best practice through the implementation and dissemination of findings and results;Ensure that beneficiary accountability is taken into consideration from programme design to implementation;Promote the sharing of best practice and learning in relation to programming, advocacy and campaign activities within the CO and externally.

Representation and advocacy

Represent Save the Children at national level fora in order to increase visibility and networking opportunities between different stakeholders in the health sector;Build and maintain relationships within MoH and NFNC (National Food and Nutrition Commission) at the national level and with provincial health offices, DHOs and other sub-national district and municipal partners;Build and maintain relationships with the donor community to ensure that Save the Children’s work is highlighted and create opportunities for funding;Serve as the principal health technical focal point for Save the Children, preparing briefing materials and reports on the health and nutrition portfolio for donors, SMT and visitors where necessary;Ensure that regular and effective communications are maintained with Health Technical Advisors (both Regional & Member services) and other sectors within the organization for smooth program operations and implementation;Work with the project teams and the thematic backstops to identify key health and nutrition advocacy issues and develop an advocacy strategy as well as mainstream advocacy within all health and nutrition programmes.

Grants Management:

In collaboration with the Operations Director, participate in kick off and close out meetings and ensure all health and nutrition work plans are in place and being followed by the project implementation teams. He/She will provide support to implementation of these work plans including support to work plan adjustments as necessary;Provide support in the preparation and implementation of where possible support detailed project spending, procurement and work plans for the all health and nutrition projects in the CO and field offices.

Finance:

Monitor and ensure effective budget responsibility for the health nutrition component of projects;Ensure that the scheme of delegation, finance guidelines and related administrative procedures are strictly adhered to;Work with the awards team to ensure compliance to donor regulations for all health and nutrition grants at Country Office and field offices.

Human Resources:

Comply with all relevant Save the Children policies and procedures with respect to Child Safeguarding, Child Protection policy, Code of Contact, and Fraud and Dishonest policy, Gender, Diversity and Non-discrimination, Health and Safety, Equal Opportunities and other relevant policies;Review the structure of the health and nutrition teams periodically and map out the staffing needs in alignment with program size and any expansion plans. This will include participation in the recruitment of health and nutrition staff to fill in gaps identified in order to advance the CO health and nutrition agenda;Ensure that the health and nutrition programme staffs under his/her management have clearly defined objectives and understand their responsibilities.

In addition to the above listed responsibilities the job holder will also be responsible for any other duty deemed necessary/relevant by the Line Manager.

Qualifications and experience

·      Qualified Clinical health professional (Medical Doctor, clinical officer, graduate nurse) with advanced degree;

·      At least 7 seven years of relevant experience managing health and nutrition programmes in developing countries. Experience working with and providing support to Ministries of Health will be a strong added advantage;

·      Knowledgeable of SDGs and global health issues and trends, particularly in primary health care, reproductive health & family planning, maternal and newborn health, nutrition, child health (e.g., IMNCI, iCCM), immunization, WASH, HIV/TB, health systems strengthening;

·      Past experience in RMNCH at community and/or primary health care level desirable;

·         Demonstrable experience in programme design and proposal development, programme implementation including budget monitoring, human resource management, preparation of reports for various technical and non-technical audiences and in monitoring and evaluation. Experience supervising and managing highly skilled technical teams is required;

·         Strong, demonstrable analytical and conceptual skills and the ability to think and plan strategically;

·         Substantial experience of developing working relations with government, UN agencies INGO partner’s community stakeholders and beneficiaries;

·         Fluency in written and spoken English;

·         Excellent interpersonal, communication and presentation skills and commitment to capacity building of staff with proven skills as a trainer/facilitator and mentor;

·         Commitment to and understanding of Save the Children’s aims, values and principles;

·         Ability to be self-sufficient and resourceful;

·         Ability and willingness to travel to projects and stay in basic conditions;

·         Computer skills e.g.  Word, Power Point and Excel.

Child Safeguarding:

Level 3 – the responsibilities of the post may require the post holders to have regular contact with or access to children or young people. In this regard, the job holder should be in a position to work and uphold the interest of Children and uphold the organization’s Child Safeguarding policy.

How to Apply:

Please send only your application letter clearly stating the position in the subject line with a detailed CV indicating 3 traceable referees, one of whom should have been direct supervisor, through email to: The Director Human Resource at email ;protected Please ensure that you mention www.zambia.jobs-employment.com as the source of this job advertisement.

PLEASE DO NOT ATTACH COPIES OF YOUR CERTIFICATES

The closing date for receipt of applications is 20th February 2018. Only short listed candidates will be notified.

Workshop Lead

RESPONSIBILITY

Have overall responsibility for ensuring that the requirements of this procedure are met.The Workshop Lead must ensure compliance with company policies and procedures and relevant Tanzanian legislation. Supervise daily activities of vehicle repair and maintenance operation to ensure proper performance and safety of all company vehicles and equipment.Provide leadership and supervision for reporting staff to meet company deliverables. Ensure all equipment and assets are designed, built, serviced and maintained in a safe, efficient and professional manner.Ensure all workshop and yard operations are undertaken in a safe, efficient, cost effective and professional manner.Plan and produce a preventative maintenance schedule not only for mechanical work but also visual aspects.

DAY TO DAY TASKS

Managing workshop activity – the Workshop Lead plans, assigns and reviews the work of all technicians in the workshop. Brief the supervisors who then supervise the work of the mechanics, Welders, Panel beaters and electricians.Managing safety – Actively support the Alistair Group Health, Safety, Environment and Quality vision and values. It is the responsibility of the Workshop Lead to ensure that the workshop is safely maintained, that all working areas are safe and that staffs are fully trained to do their job efficiently and safely.Managing staff – the Workshop Lead makes recommendations regarding the recruitment, discipline and promotion of employees, authorizes leave and overtime, advises employees on work related problems, evaluates and assesses employee performance.Liaising with other departments –co-ordinate the need for maintenance and repair of operational equipment with other employees/ departments.

REPORTS

The Workshop Lead is responsible for producing a monthly service report of the work/ breakdowns and tyre tasks conducted by the workshop, along with recommendations and feedback to management, some of these reports include:Monthly workshop report- including breakdowns, amount of vehicles worked on, turn over time, fleet reliability and availability, tyre scrap report, equipment PPM calculator report and KPI’s for workshop staff.

EDUCATION / TRAINING

Must hold a degree in an engineering or farming field.Five years’ working experience in a workshop, farm or in the bush.Minimum two years supervising/ managing experience.Foundation course in health and safety in the workplace would be a plus.Advanced knowledge on Microsoft office suite, SAP, FMP, BUDINI software.

SKILLS, KNOWLEDGE & EXPERIENCE

Ability to direct and supervise personnel and coordinate workshop operations.Advanced speaking/ reading and writing skills in English.Ability to operate all tools and equipment involved in vehicle repairs and resolve vehicle breakdowns would be a plus.

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Fuel Attendant

POSITION: Fuel Attendant (1) Ndola

Applications are invited for the above vacancy.

Qualification:

Grade twelveTechnical qualification will be an added advantage

Core Competencies:

Must be able to communicate in English both oral and writtenMust have strong Supervisory qualitiesMust be able to execute cost effective and savings techniquesMust be honest in the duty undertakingsMust be of sober mind

If you meet the above requirements and are interested please apply by submitting a covering letter and C.V (merged together) to:email ;protected, Cc: email ;protected by end of day Thursday 8th February, 2018. Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

Waiter/Waitress

A newly opened restaurant in lake road located near cross roads mall is looking for a qualified waiter/waitress.

Qualifications:

Minimum 1 year experience in customer service.Certificate/diploma in food and beverage or a related field.

All applicants must submit their applications via email at email ;protected Please ensure that you mention www.zambia.jobs-employment.com as the source of this job advertisement.

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