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Job Description Lodge Receptionist

Reporting to: Lodge Manager

Salary: ZMW 2,000 per month

Job Summary

We are seeking a friendly, organized lodge receptionist to join our growing team. In this position, you will welcome guests to our lodge, making future reservations for them, and generally attending to any needs during their stay. The ideal candidate will be committed to ensuring that guests experience maximum satisfaction, presenting an excellent image of our lodge that leaves a lasting impression.

Lodge Receptionist Duties and Responsibilities

  • Greet lodge guests; answer any questions or concerns
  • Provide an outstanding guest experience
  • Maintain an orderly front desk
  • Operate computer programs and multi-line phone systems
  • Maintain guest records and book reservations
  • Complete basic cashier and bookkeeping responsibilities
  • Contact necessary staff to solve problems when challenges arise, ensuring guest comfort

Lodge Receptionist Requirements and Qualifications

  • A diploma in front office or equivalent
  • Significant work experience handling guest service responsibilities, preferably in a lodge/reception setting
  • Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs
  • Excellent written and verbal communication skills;
  • Fluent in English
  • Proactive approach to dealing with issues that may arise
  • Highly organized, able to multitask and prioritize and work under pressure

Please ensure that you mention www.gozambiajobs.com as the source of this job advertisement.

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