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Job Objectives

  • To establish and maintain positive customer relationships, plan and deliver an effective retail marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis.

Key Duties & Responsibilities;

  • Directly supervise the activities of Business Managers to ensure optimal achievement of set targets
  • Contribute to the preparation of annual marketing plans and strategies for liability generation to enable Business Managers achieve targeted growth objectives.
  • Recommend the creation of risk assets to increase business office profitability
  • Contribute to the effective launching of new products to ensure favourable market response and optimum build-up of revenue
  • Monitor and assign targets to Business Managers to ensure effective focus on target achievement
  • Maintain and acquire customer relationships to improve deposit liability growth and mix.
  • Relationship Management of High Net Worth Customers
  • Network with all potential clients in all relevant categories
  • Identifying and developing conglomerates banking relationships
  • Ensuring proper documentation throughput, the credit application and availment process.
  • Sourcing for and monitoring of customer’s tenured investment / facilities.
  • Respond promptly and satisfactorily to customer’s daily request and complaints.
  • Prepare weekly and monthly statistics/performance reports for management use.
  • Monitoring of the customer’s main account regularly
  • Reconciling all transactions on customer’s accounts where and when necessary.
  • Assist with the processing of customer’s letters of credit and invisible transactions.
  • Initiate and carry out recovery action on non-performing credits facilities
  • Maintain comprehensive database of the customers’ operational records including the existing and prospective customer data

Required Key Knowledge and Competencies;

  • Strong credit and marketing skills.
  • Must be self-solution driven, proactive
  • Have in-depth knowledge of the business environment
  • Knowledge of banking operations
  • Ability to evaluate needs of customers, and determine what products or service would best serve those needs
  • Strong interpersonal and communications skills
  • Strong leadership and negotiations skills
  • Exhibit drive energy, aggression and passion for business development and acquisition
  • Leadership skills
  • Strong Interpersonal skills
  • Strategic Thinking
  • Negotiation & Analytical skills
  • Product Development

Minimum Education Qualifications

  • Minimum of a first degree in a business related field from a recognized University with at least a Credit or better.
  • Grade Twelve Certificate with at least Five (05) Credits of better, including Mathematics and English.

Previous Work Experience Requirements

  • Must have at least 7 years working experience in the banking industry.

Application procedure;

Only candidates who meet the above role specifications, experience and competencies should apply by sending email application letter and detailed CV: email protected. Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

The closing date for receiving applications is 21st May 2018.

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

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