Customer Care

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Ensure peak sales

  • Implement a customer service policy for the organization.
  • Ensure efficient and prompt handling of all Customers’ inquiries / complaints whether relayed by phone, letter, e-mail or in person
  • Assist the Showroom Manager to supervise and manage all customer service representatives.
  • Identify customer service trends; determine system improvements and implement desired change within agreed timelines
  • Implement customer-service standards; respond promptly to customer inquiries; and resolve problems and complaints;
  • Keep detailed records of customer interactions and transactions, record details of inquiries, comments, complaints, and of actions taken
  • Prepare daily, weekly, and monthly statistical reports as appropriate.
  • Create and maintain a positive, supportive, customer oriented environment for all the organization and non- organization clients
  • Develops and maintains strong relationships with customers by providing support, information, and guidance
  • Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

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