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Ensure peak sales
- Implement a customer service policy for the organization.
- Ensure efficient and prompt handling of all Customers’ inquiries / complaints whether relayed by phone, letter, e-mail or in person
- Assist the Showroom Manager to supervise and manage all customer service representatives.
- Identify customer service trends; determine system improvements and implement desired change within agreed timelines
- Implement customer-service standards; respond promptly to customer inquiries; and resolve problems and complaints;
- Keep detailed records of customer interactions and transactions, record details of inquiries, comments, complaints, and of actions taken
- Prepare daily, weekly, and monthly statistical reports as appropriate.
- Create and maintain a positive, supportive, customer oriented environment for all the organization and non- organization clients
- Develops and maintains strong relationships with customers by providing support, information, and guidance
- Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.
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