Collection Officer x5 – Job Ref: 97

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Collection Officer x5

Reporting Line : Recoveries & Collections Manager
Business Unit : Credit

Location : Lusaka

Job Purpose : To collect delinquent accounts by contacting customers in arrears by telephone, mail or
field visit and secure payment arrangements in line with agreed financial targets

Key Outputs & Responsibilities: –

  • Achievement of collections and recoveries targets
  • Achievement of desired delinquency, flow, collections and recovery targets
  • Collect customer payments in accordance with loan payment due dates
  • Ensure recovery of full outstanding balances from customers by engaging customers telephonically or conducting field visit where appropriate.
  • Adhere to regulatory, internal policy and process standards in order to manage inherent risks within the collections environment
  • Maintain a strong control environment to ensure financial and nonfinancial risks are within tolerances
  • Build professional working relationships with all stakeholders, displaying sound abilities to listen, advise, influence, negotiate and present at all levels

Qualifications & Experience

  • Grade 12 School Certificate
  • Diploma in relevant field
  • Experience in banking procedures.
  • Strong communication skills, problem solving and analytic skills.
  • Experience in recoveries of debt

Interested Applicants who meet the job requirements should e-mail their CV’s to Only shortlisted candidates will be contacted. Be sure to include the job applied for in the subject field. Please ensure that you mention as the source of this job advertisement.

Closing date : Thursday, 15th August, 2018

How to Apply

To apply for this job email your details to

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