Country Human Resources Manager – Job Ref: 70

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Country Human Resources Manager

Builders: Warehouse, Express, Trade Depot, Superstore

Functions / responsibilities:

  • Ensuring a competent and productive workforce through:
  • The identification and selection of quality candidates
  • Ensuring that career-path development and succession planning is effectively implemented
  • Ensuring the effective implementation of CBT (Competency Based Training)
  • Ensuring performance contracts are in place
  • Effective implementation of Retail Management Programme and Management Development Programme
  • Effective implementation and use of the Performance and Development Management System
  • Monitoring and control of productivity ratio’s (FTE’s)
  • Control of personnel costs within budgeted parameters
  • Management of in store Training Plans
  • Implementation of store Employment Equity Plan
  • Ensuring that the highest standards of labour relations practice are employed in the business
  • Management of industrial relations – to coach and advise line management on IR processes and procedures
  • Ensuring that all employee and\or employment- related laws, policies and procedures, including those pertaining to employment equity, are implemented and fully complied with in the business
  • Ensuring open communication through the implementation of all store communication structures – PDR’s\Career & Succession Planning Committee\Equity Focus groups\Management – Workforce Meetings etc
  • Ensuring compliance with Corporate Social Responsibility requirements
  • Must be up to date with the country Labour laws
  • Implementation and monitoring of Employee Assistance Programme –Counselling and advising staff
  • Monthly Human Resources reports and reconciliation of personnel accounts
  • Monitor trends internally within the Stores
  • Accurate processing of all HR Administration functions such as minutes, warnings, investigations, leave, casual wages etc
  • Ensure the induction of new employees
  • Managing the Human Resources team across the stores in the country
  • Ensure standards of excellence are achieved and maintained in all store Human Resources processes
  • Assist with the implementation of appropriate disciplinary and grievance procedures to promote co-operation and workplace harmony, consistency and fairness
  • Ensure all HR Policies and procedures are implemented
  • Develop and support effective working relationships between key internal stakeholders
  • Liaise with HR Team and relevant Line Management in solving HR related issues in the business
  • Must be member of Zambia Institute of Human Resource Management(ZIHRM)
  • Must be Zambian Citizen


  • Grade 12
  • A tertiary qualification in Human Resource Management or related (Essential)
  • 3 – 5 Years in Generalist Human Resource Management of which at least 2 years must be in a management/leadership capacity (Specific exposure gained in Retail/ FMCG would be an advantage)
  • Computer literate in MS Word, Excel, MS Outlook, PowerPoint
  • Proven ability to successfully work with people
  • Strong orientation to follow instructions and procedures
  • Strong adherence to principles and values
  • Proven ability to deliver results and meet customer expectations
  • Proven ability to adapt and respond to change
  • Proven relating and networking skills
  • Proven ability to make decisions and initiate actions
  • Proven ability to persuade and influence
  • Has excellent planning, organising and controlling skills with proven ability to meet all deadlines

Kindly email Aissa Gundo-

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