Quality Improvement Officers – Job Ref: 60

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Quality Improvement Officers

Jhpiego seeks Quality Improvement (QI) Officers to provide individual and institutional strengthening of health service delivery related to reproductive, maternal, newborn, adolescent, and child health, and nutrition (RMNCAH+N) for an anticipated USAID-funded project. The five-year project has the goal of improving the capacity of the public health system to sustainably deliver quality RMNCAH+N services across the continuum of care in four provinces of Zambia. This position will be based at the District urban center and will support Provincial and District level health facilities.

The QI Officer will provide technical and programmatic support to district and provincial health officers and health facility staff to introduce and strengthen quality improvement methods and tools. S/he will work closely with a team of technical experts to ensure project objectives are achieved and course corrections are identified and implemented as appropriate.

This position is contingent upon award from USAID.

  • Contribute to the design and implementation of overall project QI strategies
  • Provide day-to-day technical support, coaching and mentoring to Provincial and District Health Officers (P/DHO) to assess, review, update, and implement QI strategies and policies
  • Strengthen health facility quality improvement and quality assurance systems
  • Support health facility staff to establish systems and processes to ensure provision of high quality services
  • Support health facilities to identify and address gaps
  • Collaborate closely with the monitoring and evaluation teams to establish effective and efficient mechanisms to monitor progress across health facilities
  • Conduct regular performance assessment and monitoring visits to supported sites
  • Capture and synthesize effective solutions to address performance gaps and widely communicate those solutions across project provinces
  • Coordinate with a team of technical experts to effectively and efficiently plan and implement project activities
  • Ensure the quality and sustainability of interventions
  • Contribute to annual work planning
  • Contribute to the development of accurate and timely project reports to USAID
  • A minimum of 10 years of experience supporting large health sector development projects in areas such as: reproductive, maternal, newborn, child and adolescent health and nutrition; health systems strengthening; individual and/or institutional capacity building; health and strategic information
  • Demonstrated expertise in quality improvement approaches
  • Demonstrated ability to build capacity oflocalpartners and sub-national government institutions
  • Ability to coach, mentor and develop technical capacity of health office and health facility staff.
  • Expertise in translating evidence into practice—identifying best practices and adapting them to project realities
  • Excellent verbal, written, and interpersonal skills
  • Ability to interact effectively with senior level health professionals and partners
  • Ability to be based in a District urban center and to travel to Lusaka and to supported provinces frequently
  • Master’s degree in Public Health or in a relevant field, clinical and/or nursing degree preferred
  • Previous experience building the capacity of government staff preferred

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