Shop Assistant –Retail – Job Ref: 30

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Shop Assistant –Retail

Contract Duration: Permanent

Contract Type: Full Time

Location: Ndola, Zambia

Sector: Retail (Publishing Industry)

Reporting: Assistant Manager /Manager -Retail

Minimum Requirements:

  • Senior School Certificate
  • Minimum 2-3 years of work experience in customer service/retail/service sector
  • Retail Experience is would be an added advantage
  • Should have an aptitude towards customer service.

Principle Duties And Responsibilities


a) Welcomes customers by greeting them; offering them assistance.
b) Ensure high levels of customer satisfaction through excellent sales service.
c) Assess customers’ needs and provide assistance and information on product features.
d) “Go the extra mile” to drive sales.
e) Maintain in-stock and presentable condition assigned areas.
f) Actively seek out customers in store. Directs customers by escorting them to racks and counters;
suggesting items.
g) Advises customers by providing information on products.
h) Remain knowledgeable on products offered and discuss available options. Helps customer make
selections by building customer confidence; offering suggestions and opinions.
i) Cross sell products
j) Team up with co-workers to ensure proper customer service
k) Build productive trust relationships with customers
l) Any other jobs and responsibilities as and when assigned by the Management from time to time.

To Apply, send your application to Use the “job title” you are applying for as the email subject matter. Deadline for applications is middnight, Friday, 29th March, 2019.

How to Apply

To apply for this job email your details to

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