Premier Banker

Premier Banker – IRC169072 at Zambia Retail Banking, Lusaka, Zambia in FNB Zambia Premier Banking
Ends 17 May 2019


To deliver on the value proposition towards the high net worth segment and obtain sustainable growth in new sales, migrations, liabilities, assets and profitability growth, by acquiring new relationships and ongoing portfolio management of customers across the Premier segment.

Experience and Qualifications

  • Minimum Grade 12 Certificate with 5 credits and passes in English and Mathematics.
  • Diploma or degree in Banking, Marketing, Sales, Business Administration or a related field.
  • At least 2 years relevant working experience.
  • Experience in Banking/Service industry recommendable.

Additional Requirements


  • Acquiring, Up Selling and retaining clients on portfolio.
  • Growth in Sales, Liabilities, Assets, Non-Interest Revenue and Profitability.
  • Analyzing and identifying business opportunities to improve business performance in respective areas.
  • Ensure Branch is managed within approved budget.
    Cost Management.
  • Increase Market Share.
  • Identifying customer needs and delivering customized solutions.
  • Customer complaints / queries escalated from portfolio and branch level resolved.
  • Build relationships with clients by regular interaction via regular calls, in the banking hall, at events and other opportunities as required.
  • Adherence to FNB service standards.
  • Understand the needs and expectations of the customer.
  • Deal with any customer related enquiries and complaints in a professional manner as specified in the service standards.
  • Support the customer complaints management framework through the CARE system and complaints process so as to manage the turnaround time.
  • Ensure that any requests from frontline management and staff are processed in a professional manner.
  • Adherence to FNB Golden Rules.
  • Execute activities within risk and compliance requirements.
  • Provide proper and correct product information.
  • Correct and error free execution of sales processes (Leads, campaigns, opening of accounts, upsell, cross sell and overdraft).
  • Compliance with internal procedures and processes.
  • Achieve competence against all key result areas required.
  • Perform any other duties as may be assigned by Line Manager.
  • Attend and participate in regular staff meeting, team exercises and carry oneself in a manner that embodies the FNB Culture and inspires others to do the same.
  • Actively pursue continuous improvement by setting clear personal development plans and working towards achieving set targets.
  • Update Job knowledge by studying bank products and requesting for training when knowledge gaps are identified.
  • Achieve competence against all key result areas required.
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