ATM Operations Manager


Exciting Career Opportunities

ATM Operations Manager

Reporting to: Head Central Processing Unit
Business Unit: Central Processing
Location: Lusaka (1 Position)

Job Purpose:

  • Responsible for activities of the ATM operations and employees including oversight over outsourced service, internal and external controls, administration and equipment to ensure cash operations are managed in the most cost effective and secure way.


  • Direct and control the work and resources of the ATM operations as
    well as control and maintain ATM equipment to ensure compliance
    with regulations
  • Ensure maintenance of high level of security, control and performance
    standards adhering to Stand Operating Procedures, policies and
    guidelines prescribed by the Bank.
  • Carry out spot checks and inspections to ensure controls are in
  • Assure effective customer service and relations through timely delivery Of high quality services.
  • Ensure outsourced services are compliant with SLA’s and maintain
    maximum ATM up time.
  • Oversee passing of adjustment entries on a continuous basis.

Candidate & Technical Requirements

  • Grade 12 School Certificate with 5 credits including English and Mathematics
  • Relevant degree in any Business related course and an MBA or an educational qualification in ATM engineering such as NCR and Diebold will also be an added advantage
  • 6+ years’ experience in Banking and good knowledge of operational Issues.
  • Must have sound knowledge of ATM replenishment, ATM hardware including investigation of cash discrepancies
  • Setting key performance measures for the team for monitoring the performance of ATM operations
  • Autonomous and results orientated, with a clear determination to succeed.
  • Excellent communication (written and verbal), interpersonal and
    negotiation skills

Interested Applicants who meet the job requirements should e-mail their CV’s to Only shortlisted candidates will be contacted. Be sure to include the job applied for in the subject field. Closing date: Tuesday, 16th July, 2019

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