Resource Development & Communications Manager at Habitat for Humanity Zambia

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Job Title: Resource Development and Communications Manager

Performance review: After three months.

Job Location: Lusaka

Department: Resource Development and Communications

Responsible for: All staff in RDC Department


The Resource Development and Communications Manager is responsible for the overall coordination, planning, development, and management of a public and private sector fundraising and communications strategy to mobilize resources and position HFH Zambia in line with agreed strategic goals. Reporting to the National Director, the Resource Development & Communications Manager is a member of the Senior Management Team (SMT) and a leading expert in all fundraising and communications matters throughout the organisation.  The incumbent will have a strong understanding of the corporate sector and institutional donor landscape. Plays a pivotal role in ensuring that the Habitat for Humanity brand/reputation is maximised in Zambia and Habitat Zambia’s brand internationally.


Key areas of responsibility

Fundraising and Donor Relations:

  • Drive the development of the fundraising strategy Work with the National Director & SMT to develop the short-term and long-term strategy and plan required delivering the overall country program strategy.
  • Develop guidelines to manage the grant writing process from concept to submission of final document.
  • Identify and analyse donor calls for funding applications, expression of interest and request for proposals from public and private sector.
  • Identify opportunities as well as the development of cost and technical proposals including concept papers to respond to specific solicited or unsolicited funding opportunities of high value grants;
  • Develop and maintain the Grants and Opportunities Tracking Tool.
  • Develop staff capacity building plans to address capacity related gaps in the area of proposal writing.
  • Ensure integration of best practices in grants programming from both local and international experiences in conjuction with programmes.
  • Identify and secure new national based funding: Secure new funding streams from national-based corporate clients, individuals, trusts and statutory sources. Initiate and coordinate fundraising campaigns and events nationally to maximise new funding opportunities.
  • Funder Account Management: Responsible for delivering funder account and relationship management within the National Office (delegated responsibility from the National Director).
  • Ensure all contractual funding requirements are met and delivered on time in collaboration with finance and programme teams. Keep up to date with local and international donor policies and communicate these effectively.
  • Support risk management of projects: Supports National Director with risk management by leading the development and maintenance of project risk management plans.
  • Coordinate high quality funder visits to the program: Liaise with programme staff, member fundraisers and the funder to ensure high quality visits.
  • Support Finance Manager to complete funding forecasts, accurately identify funding gaps, manage matching funding obligations and track cash flows against grant commitments.
  • Ensure the maintenance of an effective contract and documentation management system and process: Ensure appropriate funder management systems and processes are in place and in compliance with HFH Zambia policy and practice.
  • Ensure effective storage and maintenance of donor contracts and other documentation in line with donor and HFH Zambia audit requirements.

Global Village Coordination:

  • Plan, supervise and implement the strategic hosting of Global Village teams (for fundraising and donor retention) and ensure the safety and security of volunteers, ensure availability of logistics: hotel, transport and safety tools.
  • Oversee the Annual GV National Office Accreditation process for approval by the National Director
  • Oversee timely communication and share information related to the NO with sending countries/programs(SP) and GV participants who would be potential donors and provide responses to their requests
  • Review and volunteer Visa applications where applicable, in accordance with the requesting nationality. (Middle East, Eastern Europe and British citizens)
  • Review and amend GV standard documents: GV hand book, budget, itinerary, logistics memo, construction tool kit, blue print, orientation materials, emergency management plan, site/affiliate details, emergency packages etc;
  • Develop and implement the organization’s Safety Plan by training employees and volunteers on safe practices and standards consistent with Habitat for Humanity International policies.
  • Update the master GV schedule and check availability of work, and maintain/update VE-ITC website, create slots and review, approve and update booked GV teams.
  • Review feedback and comments from GV teams and share with the ND, program and other staff for improvement;
  • In accordance with the donor matrix, oversee donor recognition for HFH Tithing affiliates
  • Manage tithe recognition and reporting


  • Organize workshops, conferences and forums to inform the public about HFHZ’s work, based on the approved plan by the management team,
  • Develop, coordinate and execute communication strategy and plans: produce newsletters, brochures, donor recognition packages, videos and other related materials, and timely distribute to donors and other partners.
  • Based on the family profiles developed, write/review family stories and updates to be used for communication and sent to donors.
  • Ensure that all communication materials, including photographs and stories are organized, categorized and stored with easy access for use.
  • Prepare and distribute press releases and work with selected and relevant media to enhance visibility of the National Organization
  • On behalf of the National Organization, maintain correspondence and ensure timely communication with the Area Office and donors.
  • Develop/update country profile, impact presentation and other program updates and send to Area Office and donors, and   respond to their requests on time.
  • Manage the accounts of NO’s website, develop and upload contents, manage email accounts, develop other social media outlets in consultation with the ND
  • Review all NO internal communication and publications (business cards, newsletters, annual reports, banners and key HFHI recommended messaging.
  • Manage Board and sub-committee quarterly meetings in accordance with the NO’s strategic plan on operating with excellence.
  • Oversee the proper usage of HFH brand and logos in accordance with the HFHII stipulated communication on brand guidelines
  • Review all Departmental monthly, quarterly and annual reports – SIFT, GMIT and annual reports

Stakeholder Relations Management:

  • Develop, review and manage the implementation of HFHZ stakeholder management strategy;
  • Establish and maintain stakeholder networking in all spheres of Government and private sector, including relevant decision makers
  • Initiate and foster new partnerships and networks and play a key role in driving the ambitious plans of HFHZ and the ND to establish its programme of engagement with key stakeholders thereby increasing HFHZ’s footprint and profile.
  • Represent the ND in key meetings and platforms as and when assigned and build HFHZ profile
  • Research and advise regarding government initiatives related or relevant to the HFHZ strategy;
  • Develop and review stakeholder management matrix
  • Manage contracts and MOU’s with strategic partners and stakeholders.
  • Support NO fundraising efforts by attending high level partner/donor meetings where applicable

Staff Management:

  • Provide proper supervision and management for all direct reports and lead the establishment and functioning of a strong, effective and coordinated RDC team;
  • Ensure the proper implementation of HFHZ’s performance management system for direct reports
  • Proactively address performance issues through regular, constructive and honest feedback and coaching
  • Support staff career development and succession planning strategies
  • Other related duties as assigned by the Supervisor

Knowledge (Education & Related Experience):

  • Minimum of a first degree in Communication, Journalism, Marketing, Business Administration, English or any other related fields. Master’s degree will be an added advantage.
  • A minimum of 5 years work experience in a managerial position in an INGO

Essential Skills and Abilities:

  • Excellent project management skills with experience in managing and supervising projects
  • Possess excellent organizational skills
  • Strong command over written and verbal communication
  • Excellent interpersonal and presentation skills
  • Good understanding of the organization’s overall business and its objectives
  • Possess good knowledge of planning and strategizing financial and budgeting issues
  • Ability to work within a team and provide support to the junior staff
  • Ability to perform in cross-functional team approach and job responsibilities
  • Experience in developing budgets
  • A multi-tasker with strong ability to work under pressure
  • Ability to prioritize work, meet deadlines and produce quality results on time with attention to detail.
  • Proficient in using computers with related knowledge of software programs and Internet
  • High degree of integrity and maturity
  • God fearing and result oriented
  • Clean driving license

Key Behaviours:

  • Interpersonal and intercultural sensitivity
  • Committed and responsible
  • Willing to work out of contractual hours during times of need

KEY RELATIONSHIPS (excluding own line manager and staff)


  • Head of Programmes
  • Finance Manager
  • Human Resources Administrator
  • Regional and Global Funding Teams


  • HFH Partners – Tithing affiliates
  • Donors

How to Apply

Please send your letter of motivation and CV ONLY to Address your application to the National Director.

Kindly only apply if you meet the minimum requirements for the position. Clearly state the name of the position you are applying for in the subject line.

Closing Date: The closing date for applications is Friday, 16th August, 2019 at 17:00hrs. Only shortlisted candidates will be contacted.


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