Collections Manager – Electronic Channels at Izwe Loans Zambia PLC

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Job Purpose

  • To manage all Non-source point collection mechanisms including Direct Debits, Mobile Money, Cheque Payments, External Debt Collectors and E-commerce Platforms
  • To be the Liaison officer between third party stakeholders in facilitation of electronic channel collections including commercial Banks, Telcos, Aggregators and Regulators.
  • Responsible for the innovation and implementation of efficient electronic channels to aid collections
  • To identify new opportunities and market capabilities to enhance collections at the lowest cost possible.
  • To ensure reconciliations and receipting for collections is timely, complete and up to date


  • Experience in Banking Sector Operations
  • A minimum of 5 years working experience with at least 2 years in a supervisory role
  • Strong background in reconciliation and manipulation of voluminous data.
  • Sound knowledge of existing payment and collections products in local market
  • Proven record of working with relevant payment and collection systems

Education Requirements

  • University Degree or equivalent
  • Fluent written & spoken English

Personal Attributes

  • Highly analytical with high level of drive, energy and interpersonal skills
  • Ability to work under pressure and meet tight deadlines
  • Demonstrated ability to function across cultures
  • Strong people management & communication skills, with ability to engage and motivate teams
  • Excellent written and verbal communications skills

How to Apply

To apply for this job email your details to

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