Call Center Officer at AB Bank Zambia Limited

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Our Call Center is a key channel in delivering excellent customer service. As such, it is responsible for ensuring a high quality level of handling customers’ queries, suggestions and complaints in a timely and professional manner. He/she will pick up phone calls from the Call Center, respond to emails and follow up on customer complaints. He/she must be efficient and accurate in carrying out surveys; always striving to enhance the Customer Experience received from the Bank. A Call Center Officer must ensure all customer queries on bank products,services are properly and adequately communicated. He/she must always maintain and improve quality results by adhering to standard and guidelines set. He/she must uphold the values of confidentiality and transparency in their day-to-day activities.

Minimum Qualifications:

  • Holder of a Diploma or better in a Business, Marketing or Customer experience related field
  • Minimum of 2 years work experience in a related field
  • Good data entry skills and knowledge of MS Office applications
  • Able to fluently speak another common local language; Nyanja or Bemba
  • Must be available to start work immediately.

Other Requirements:

  • Willing to work shifts;
  • Team Player;
  • Able to multitask;
  • Passion for excellent Customer Service.

How to Apply

Applicants must write an application letter clearly stating why they would be best suited for the position, sending their updated CV with 3 traceable references and qualifications as one document to quoting the Reference ER_CCO_03.2020 by 17:00 on 17thMarch 2020.

Only shortlisted candidates will be contacted.

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