Information Technology Assistant Jobs in Lusaka at ILO

Information Technology Assistant Jobs in Lusaka Zambia ILO Jobs in Lusaka Zambia? View and Apply Information Technology Assistant Jobs in Lusaka at ILO


Under article 4.2, paragraph (e) of the Staff Regulations, the filling of
vacancies in technical cooperation projects does not fall under Annex I of the
Staff Regulations and is made by direct selection by the Director-General.

In order to support the best informed process in the filling of the above-
mentioned vacancy by direct selection, the ILO invites interested candidates
to submit their application online by the above date.

The following are eligible to apply:

ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of
the Staff Regulations.

External candidates*

*The recruitment process for General Service positions is subject to specific local recruitment criteria. The ILO may only offer a contract to persons who are Zambian nationals.

Technical cooperation appointments are not expected to lead to a career in the
ILO and they do not carry any expectation of renewal or conversion to any
other type of appointment in the Organization. A one-year fixed-term contract
will be given. Extensions of technical cooperation contracts are subject to
various elements including the following: availability of funds, continuing
need of the functions and satisfactory conduct and performance.

*Conditions of employment for external candidates: In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade. The entry level salary for this position is K 250,910 (Zambian Kwacha) yearly.


The International Labour Organization (ILO) CO-Lusaka covers Zambia, Malawi
and Mozambique provides technical support and advisory services to the
Government, Workers’ and Employers’ Organisation as a Tripartite constituents
of the ILO. The Goal of the ILO is to contribute towards attainment of Decent
Work for men and women throughout the world. Decent work is central to global
efforts to tackle poverty and as a means of achieving equitable, inclusive and
sustainable development. This is fostered through the Decent Work Country
Programme (DWCP) which is the main vehicle through which the ILO Members
States together with the Employers’ and Workers’ organization coordinate and
effectively implement Development aimed at contributing towards achieving
Decent Work for All.

While promotion of Decent Work is the primary mandate of the ILO, the United
Nations system as a whole is supporting the promotion of full and productive
employment and Decent Work for All. Therefore, the ILO works with other UN
agencies and partners in efforts aimed at making Decent Work a reality for
women and men. In view of the above, the ILO is seeking to recruit a high
qualified and competent Information Technology Assistant to support the
Country Office for Zambia, Malawi and Mozambique.

The incumbent will provide a range of user support services in an effective,
efficient and client-oriented manner. The work will involve providing end user
assistance, managing active directory (AD) objects, supporting and maintaining
office equipment, organizing and maintaining shared drive data, supporting
software deployment, and monitoring and supporting local area networks (LAN).
The incumbent will perform the day-to-day work at a fully operational level
and identifies and resolves a variety of recurring ICT issues, requiring the
correct application of ICT-related rules, regulations, policies, procedures
and guidelines. The position provides support to higher level ICT all staff in
the CO- Lusaka Office.

Reporting Lines

Under the overall responsibility of the ILO Country Office Director for
Zambia, Malawi and Mozambique, the Information Technology Assistant will
report and work under the direct supervision of the Operations Officer.

The incumbent will regularly liaise with and seek and receive guidance from
the Regional Systems Analyst in the ROAF. External contacts are primarily with
ICT service providers to coordinate ICT services and with counterparts in
United Nations (UN) agencies and other international organizations to seek or
provide information on services or supplies and related costs.

Description of Duties

1. Perform a range of ICT support functions related to software and hardware
deployment, AD object management, LAN support, end-user support, and ensuring
compliance with applicable standards.

2. Troubleshoot desktop and standard application-related problems (on-site
and using remote support technologies) in compliance with established
escalation procedures. Provide basic assistance and training to end users on
how to solve common ICT issues and provide inputs into guidance documents as

3. Based on information provided by HR and/or responsible staff in the
office, manage user accounts ensuring their timely creation, maintenance and
end-dating in accordance with the contractual status of staff. Store and
maintain user details in the AD and verify accuracy on a regular basis. Review
and clean up unnecessary computer objects in the AD to ensure license

4. Install, replace and maintain ICT hardware and software, including desktop
hardware, laptops, printers, phones and WiFi access points. Deploy most recent
image on ILO official PCs and ensure they are running official antivirus
software. Clean personal computers (PCs) of viruses and spyware upon
instruction from HQ. Update the PC hardware inventory in accordance with HQ
recommendations. Deploy and configure official mobile phones and tablets.
Configure PCs to run the enterprise resource planning (ERP) system and other
enterprise applications

5. Grant access rights to file systems and applications through groups based
on established naming conventions and standards. Clean up file systems. Inform
staff of mailbox and file system quotas and assist them with compliance.
Assist users to remove unnecessary personal data files and duplicates. Back up
data stored on non-centralized infrastructure in compliance with applicable

6. Log tickets describing technical problems that cannot be resolved locally
and escalate to Regional Systems Analyst in the ROAF/ and or INFOTEC in HQ

7. Deploy software through the System Centre Configuration Manager (SCCM).
Remove inappropriate software. Remove and replace legacy software as it
becomes obsolete.

8. Keep abreast of relevant ICT rules, regulations, policies, procedures,
guidelines and processes. Share information with and provide guidance to
staff, reinforcing the need to observe ICT standards. Participate in ICT-
related meetings and workshops.

9. Provide other ICT support services including setting up video conference
equipment, organizing logistics for deployment of ICT hardware in support of

10. Perform other relevant duties as assigned

Required qualifications


Completion of secondary school education, plus a formal training in computers
and computer systems from a recognized commercial or technical school or


Minimum of five years of relevant Information Technology work experience in a
range of support functions. Work experience in the NGO sector or UN would be
an added advantage. Experience with systems and databases.


Excellent command of English and working knowledge of another language of the
duty station.


> Knowledge of ICT security principles and practices.
> Knowledge of operating systems, enterprise applications, networks and ITIL processes.

> Excellent knowledge of PC software (including word processor, spreadsheet and presentation software) such as Microsoft Office.

In addition to the ILO core competencies [Integrity and transparency,
Sensitivity to diversity, Orientation to learning and knowledge sharing,
Client orientation, Communication, Orientation to change, Takes responsibility
for performance, Quality orientation, Collaboration], this position requires:

> Ability to interpret and work within the applicable rules, regulations, policies and procedures.
> Ability to adapt quickly to new software and systems.
> Ability to follow incident management processes.
> Troubleshooting and problem-solving skills.
> Accuracy and attention to detail.
> Confidentiality and a sense of responsibility to maintain data integrity.
> Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes


“Assessed candidates who will be considered as appointable but not selected
for this position can also be offered to be assigned on another temporary
position at the same or at a lower grade provided that said candidates
possesses the minimum qualifications for this position”.

Recruitment process

Please note that all candidates must complete an on-line application form. To
apply, please visit the ILO Jobs website. The system provides instructions for
online application procedures.

Fraud warning

The ILO does not charge any fee at any stage of the recruitment process
whether at the application, interview, processing or training stage. Messages
originating from a non ILO e-mail account – – should be disregarded.
In addition, the ILO does not require or need to know any information relating
to the bank account details of applicants.

To apply please visit [ ](
Information-Technology-Assistant/607112601/) .

Apply Online Now

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Information Technology Assistant Jobs in Lusaka Zambia ILO Jobs in Lusaka Zambia? View and Apply Information Technology Assistant Jobs in Lusaka at ILO

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