Category Archives: Jobs

Operator, Grader at FQM – Job Ref: 34


FQM

Requisition Number: 508160
Contract Type: Fixed Term
Country: Zambia
Location: Kalumbila (140km west of Solwezi)
Site: Sentinel
Categories: Construction, Mining, Operations / General Management

First Quantum Minerals Ltd. has grown from a small mineral operation in Zambia into a multinational mining business in less than two decades, with a global portfolio of copper and nickel assets in Europe, Africa, Australia and South America. This phenomenal growth is down to FQM people who have strived to be Bolder, Smarter and Driven in everything they do.

In March 2013, First Quantum Minerals acquired Inmet Mining Corporation, a Canadian-based mining company primarily producing copper and zinc from mines in Finland, Spain and Turkey, with also a major copper deposit under development in Panama, known as Cobre Panama. The combination of the First Quantum and Inmet assets has created one of the world’s leading copper producers with a geographically diversified portfolio of high-quality operations and development projects in eight countries across five continents.

With a strategic plan to produce more than 1 million tonnes per annum of copper within five years, the Company is poised to become the largest, widely-held pure-play copper producer and one of the top five copper producers in the world.

KEY RESPONSIBILITIES

The holder of this position will be required to adhere to all relevant requirements, policies, procedures and legal regulations pertaining to health, safety, environment and quality, as well as finance, human resources, and any other regulations as required by the company and relevant to the level of the role and responsibilities of the function.

Key Responsibilities:

  • Operate assigned equipment in a safe and efficient way according to all relevant legislation, policies and procedures.
  • Should manage spillages on all mine roads
  • Ensure the check-list is completed and submitted
  • Ensure good house-keeping
  • To follow operating manuals and general signage
  • To report all defects on a machine and care for the machine
  • To be fit for work and care for others.
  • To follow correct instructions from the respective supervisor and laid down procedure and regulations.
  • Performs other related duties that may be required

Requirements:

  • Grade 12 Certificate
  • Certificate of Competence
  • One years’ experience on the stipulated machine in the Mining Industry

Applications close: 20 Aug 2019 FLE Daylight Time

How to Apply

To apply for this job please visit careers.first-quantum.com.

Business Planning Analyst at Airtel Zambia – Job Ref: 11


Airtel Zambia

DEPARTMENT: Finance

VACANCY: Business Planning Analyst

LEVEL: Assistant Manager

LOCATION: Lusaka, HQ

JOB PURPOSE:

To support the organization with financial/non-financial performance reporting, planning, revenue tracking & control, championing of Business case evaluations, and further, provide management with information relevant to aid decision making and steer the company towards being a profitable entity.

REPORTING TO THE FINANCIAL CONTROLLER, CORE RESPONSIBILITIES ARE:

  • · Opex Tracking
  • · Revenue Planning and Reporting
  • · Opex Planning and Reporting
  • · Business & Financial Analysis
  • · FPA Compliance & PET Score

SKILLS AND KNOWLEDGE

Educational Qualifications & Functional / Technical Skills.

  • A good university degree in Accountancy or any Business Science course from a reputable university.
  • Professional qualification in Accounting (ACA, ACCA, ZICA, CA).

Relevant Experience (Type of experience and minimum number of years)

  • Minimum of 3-years cognate experience with very good computer skills (especially Microsoft tools – Excel/ PowerPoint).

Other requirements (Behavioral etc.)

  • Strong ethics, hands on approach, analytical skills and business acumen.
  • Good communication and interpersonal skills.
  • Good organizational abilities and excellent reporting skills.
  • Ability to deliver under pressure.
  • Enthusiasm to be part of a dynamic team.

CLOSING DATE

Suitable candidates are required to send their application & Curriculum vitae.

Closing date for applications is Monday, 19th August 2019.

Please note that due to the high volume of applications received; only shortlisted candidates will be contacted.

How to Apply

To apply for this job email your details to jobs@zm.airtel.com

Decision Support Team Lead at Airtel Zambia – Job Ref: 68


Airtel Zambia

DEPARTMENT: Finance

VACANCY: Decision Support Team Lead

LEVEL: Manager

LOCATION: Lusaka, HQ

JOB PURPOSE:

To support the organisation with financial/non-financial performance reporting, planning, Revenue tracking & control, championing of Business case evaluations and Further, provide management with information relevant to aid decision making and steer the company towards being a profitable entity.

REPORTING TO THE FINANCIAL CONTROLLER, CORE RESPONSIBILITIES ARE:

  • Product Concept Note (PCN) Evaluation
  • Product & Segment Profitability analysis
  • Capital Expenditure Approval Forms (CAF) Evaluation and Tracking
  • Cash Loss Sites (CLS) and New Sites Profitability Reporting
  • Business & Financial Analysis
  • Monthly MAPA commentaries (Regional & Zonal)
  • Financial Planning Analysis (FPA) Compliance & Planning Efficiency Tracker (PET) Score

SKILLS AND KNOWLEDGE

Educational Qualifications & Functional / Technical Skills.

  • A good university degree in Accountancy or any Business Science course from a reputable university.
  • Professional qualification in Accounting (ACA, ACCA, ZICA, CA).

Relevant Experience (Type of experience and minimum number of years)

  • Minimum of 3-years cognate experience with very good computer skills (especially Microsoft tools – Excel/ PowerPoint).

Other requirements (Behavioral etc.)

  • Strong ethics, hands on approach, analytical skills and business acumen.
  • Good communication and interpersonal skills.
  • Good organizational abilities and excellent reporting skills.
  • Ability to deliver under pressure.
  • Enthusiasm to be part of a dynamic team.

CLOSING DATE

Suitable candidates are required to send their application & Curriculum vitae.

Closing date for applications is Monday, 19th August, 2019.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

Tax Manager at Airtel Zambia – Job Ref: 90


Airtel Zambia

DEPARTMENT: Finance

VACANCY: Tax Manager

LEVEL: Senior Manager

LOCATION: Lusaka, HQ

JOB PURPOSE:

To effectively manage the tax affairs of the company and maintain excellent relationship with the relevant tax authorities. The role primarily focuses on ensuring tax compliance with the statutory requirements of preparation and filing of tax returns, identification and mitigation of tax risks, advising internal stakeholders on matters of taxation and handling tax queries, enquiries and audits. This also involves ensuring accurate tax provisions in the management accounts and statutory audited financial statements.

REPORTING TO THE FINANCE DIRECTOR, CORE RESPONSIBILITIES ARE:

  • Tax research & dissemination
  • Tax risk review and management
  • Supervision of tax accounting and reporting
  • Tax optimization and strategy
  • Tax advisory and training
  • Tax compliance, documentation and administration
  • Tax audits and resolution of tax disputes, assessments and demands
  • Special projects and other assignments

SKILLS AND KNOWLEDGE

Educational Qualifications & Functional / Technical Skills.

  • Bachelor’s Degree in Commerce, Tax, Economics, Mathematics/Statistics, Business Administration, Accounting or equivalent.
  • Professional Qualification in Taxation will be an added advantage.

Relevant Experience

  • 8-10 years of Tax practice experience and In-depth knowledge of the Zambian Tax laws and regulations.

Other requirements (Behavioral etc.)

  • Strong financial and analytical skills
  • Excellent report writing skill
  • Relationship management and Good interpersonal skills

CLOSING DATE

Suitable candidates are required to send their application & Curriculum vitae.

Closing date for applications is Monday, 19th August 2019.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

Call for Proposals: External Audit Services at ActionAid Zambia – Job Ref: 72


ActionAid Zambia

1. Introduction

ActionAid Zambia (AAZ) is a not for profit organisation incorporated under section 21 of the Companies Act of Zambia. AAZ Limited is a member of ActionAid International (AAI) whose aim is to fight poverty worldwide. AAI is a partnership of people whose mission is to work with poor and excluded communities to eradicate poverty and injustice globally. Its vision is that of a world without poverty and injustice in which every person enjoys a life with dignity.AAZ adheres to the principles of Corporate Governance and has a Board which oversees financial discipline and control.

2. ActionAid Zambia (AAZ) is inviting eligible Auditing Firms legally registered with the Zambia Institute of Chartered Accountants (ZICA) to submit proposals for external audit services for the year ended 31st December 2019.

3. Objectives and Scope of the Audit

The objective of the audit is for the auditors to conduct audit reviews as follows:

  • The auditors shall express an independent professional opinion as to whether the financial statements present fairly, in all material respects, the financial position of AAZ in accordance with the International Financial Reporting Standards and the requirements of Companies Act, 1994.
  • The audit shall be carried out in accordance with the International Standards on Auditing (ISAs). The auditors in their duties shall comply with the duties imposed upon them by the ZICA.
  • Management letter-The Auditors should submit a management letter after the completion of the audit in which will identify specific deficiencies or areas of weakness in systems and controls and make recommendations for their improvement.
  • Examine, assess and report on compliance with the terms and conditions of the agreement between funding partners and applicable laws, regulations and agreements;
  • The auditor shall report the identified amount in case there are any missing supporting documents or fraud;
  • Any matters that come to the auditor’s attention during the audit that might have a significant impact to the implementation of the programme.
  • The audit report shall:
    1. Contain details of the method and scope of audit and assurance that the audit was performed in accordance with International Standards of Auditing and by a qualified auditor.
    2. Issued in soft copy for circulation to Partners and 10 hard copies produced and delivered to AAZ.

Proposed contract

The contract will be for an initial three-year period commencing with the Financial Statements for the financial year ended 31 December 2019 and will be subject to performance and annual appointment by the General Assembly.

  • Tender Requirement
    1. Tenders should include the following information:
    2. Eligibility – authorization by ZICA to conduct audits.
    3. Evidence of tax compliance.
    4. Experience of your firm in relation to the scope of audits for non-Profit organization.
    5. An explanation of the external audit approach that would be used including the firm’s policy in relation to maintenance of continuity of staff involved in the audit.  A list of similar non-profit organizations served by your firm.
    6. CVs of senior staff such as the Audit Partner, Manager and supporting personnel who would conduct the external audit including their location.
    7. Proposed fee for the engagement including a schedule for additional services that may be necessary beyond the scope of the audit engagement. The proposal should also indicate anticipated fees for the second and third years
    8. Detailed audit plan/methodology including your approach to risk and fraud detection.
    9. Estimated number of hours to complete the audit by classification of your employees, i.e. partners, senior, junior.
    10. Detail of reimbursable expenses expected to be incurred, i.e. mileage, telephone, etc.
    11. Expected time required to complete the audit.

Only shortlisted audit firms will be contacted. Please note that this advert contains full Terms of Reference, hence no further tender documents are available. For any further clarity call +260 (966)453677.

5. Deadline and submission

The deadline for responses to this tender is 5pm on 22nd August 2019.  Envelopes marked AAZ Tender for External Audit Services should be clearly identifiable and sent/delivered to:

Mrs. Nalucha Nganga Ziba
Country Director
ActionAid Zambia
38G Kabulonga Road, Ibex Hill
P O Box 51407
LUSAKA

For any further clarity call ActionAid Front Office on +260 (966)453677.

Sales and Services Managers x3 at CV People Africa – Job Ref: 76


CV People Africa

SALES AND SERVICES MANAGER x 3

Banking, Lusaka, Zambia

Our client, a reputable commercial bank seeks to recruit a Sales and Services Manager to be tasked with the responsibility of managing the branch with a focus on maximizing branch sells and services and to ensure acquisition of quality accounts, assets and implore customer retention strategies that will ensure sustainability of business growth.

JOB SPECIFICATION

REPORTING STRUCTURE

Reporting To: Area Manager
Supervision Of: Team
Interacts With: Team, Clients

JOB DESCRIPTION

100% responsibility for branch balance sheet and profitability
Responsible for setting performance targets for the team in collaboration with Area Manager and aim to achieve and/ or exceed set targets.
Responsible for formulation of sales strategy/sales plans for the two segments in order to provide direction to the team
Monitor sales performance against set targets and address any adverse variances on time.
Make customer visits and avail call reports to line manager and execute generated leads and actions from call reports in order to track and monitor leads and actions.
Ensuring that Sales and Services Consultant are meeting their cross-sell ratio targets through coaching and provision of sales tools
Ensuring execution of the client contact plan/calling program according to set timelines so that clients are relationship managed accordingly
To monitor inflows and outflows of customer deposits and employ workable strategies for customer deposit retention
To ensure the rest of the team is sensitized on the Customer Value Proposition in order to facilitate selling of the banks products
To ensure all customer instructions including loan applications for customers are fast tracked
To liaise with Branch Administrator daily in resourcing for the Front office service agenda.
Track and monitor SLA on all transactions in order to meet/exceed customer expectations.
Work with the Sales and Service Consultant in completing quarterly service action plans and addressing all issues raised in the branch assessment reports
Ensure that customers are directed to self-service channels in order to improve service delivery and efficiency
Set and monitor Branch Service Standards in order to ensure the delivery of high service quality to customers is attained
Ensure that the right people are placed in the right positions in order to reduce workload, overtime and staff turnover
Effectively plan and conduct formal and on the job training’s to ensure that sufficient expertise are available to perform the job
Sufficient knowledge of staff and their duties to do effective evaluation in accordance the Banks guidelines
Researching and analyzing market conditions and competitor market data to develop customer packages and campaigns to increase sales opportunities
Responsible for ensuring that contracts are complete and legally correct
Aftercare for all collections. (Follow-ups; call-up letters)

CANDIDATE SPECIFICATION

Experience: 5 years
Education Level: Degree
Qualifications: Diploma/Degree in Banking and Finance
Software: Computer literacy essential (Word, Excel and PowerPoint)
Equipment: Job related
Knowledge Of: Retail products and account opening, KYC Cash and other Branch process requirements, Understanding of relevant legislation e.g. KYC, Anti-Money Laundering, banking code
Skills To: Demonstrated complaint handling and resolution
Ability To: People Management (Coaching, Managing Performance, Team Building)
Personality: Leadership (Motivation, Change Management, Strategic Planning)
Other: Willing to perform any other reasonable and lawful duties assigned by management which may include doing teller , Branch Administrator and Sales and Services Consultant duties

ORGANISATION

Industry: Banking
Culture: Well established
Gender Profile: Mixed
Age Profile: Between 27 and 45 years of age

TERMS AND CONDITIONS

Employment: Permanent
Location: Lusaka, Zambia
Remuneration: Negotiable

Funding and Liquidity Management Specialist at CV People Africa – Job Ref: 91


CV People Africa

FUNDING AND LIQUIDITY MANAGEMENT SPECIALIST

Banking, Lusaka, Zambia

A well established reputable Bank is looking for a Funding and Liquidity Management Specialist to coordinate and manage Liquidity and Funding for the bank. The successful candidate will also be responsible for ensuring continuous engagement with the banks major stakeholders and clients via the sales function to maintain and grow relationships.

JOB SPECIFICATION

REPORTING STRUCTURE

Reporting To: Chief Treasurer
Supervision Of: Funding Ops Team
Interacts With: Management, Key stakeholders, Relevant Regulatory Authorities

JOB DESCRIPTION

Identify and manage risks within Risk Framework and structure of the bank in terms of Treasury functions and risks;
Ensuring that the Bank is appropriately funded in order to meet Regulatory requirements as well as ability to survive a liquidity crisis caused by changes to economic and market conditions. This role is pivotal in ensuring that this risk is mitigated
Assist with devising and implementing strategy as approved by ALCO, EMT and Board regarding Balance sheet management, specifically focused on funding of the bank.
Ensure the bank is competitive and well positioned to obtain funding from key players in the financial markets and be in a position to offer clients what they need in terms of products, advice and price while managing the banks liquidity and market risk within pre-approved parameters.
Maintain a focus on interest income performance of the Treasury through management of actual results against budget
Develop and nurture strategic relationships with stakeholders to achieve the objectives of the department and the bank
Monitor market trends and developments and remain up to date with current economic developments and events on a daily basis
Ensure adherence to all Regulatory requirements
Ensure Treasury adherence to all Strategies, Policies, Plans and Limits relevant to the bank, specifically regulatory, liquidity and market risk.
Ensure the bank complies with all BOZ and other regulatory requirements and relevant legislation pertaining to Funding and Liquid Asset management.
Responsible for building relationships across all hierarchical levels within and outside the Bank in order to develop a credible and relevant network, to ensure leading edge financial and market information
Ensure the transfer of skills and knowledge to and coaching of Treasury and Payments staff as well as the Relationship Managers and other client facing bank employees who have dealings with the client to facilitate business continuity and succession planning

CANDIDATE SPECIFICATION

Experience: 5 years
Education Level: Degree
Qualifications: Business degree ,MBA/MSC/CA/CFA will be an added advantage
Software: Strong Microsoft Office skills
Equipment: Industry related
Knowledge Of: Must have a strong awareness and an intimate understanding of the activities of the bank, its competitors (traditional and non-traditional) and the impact of these activities on the bank.
Skills To: Excellent persuasion and negotiation skills, High level of numeracy and analytical skills as well as problem solving skills
Ability To: Lead a team and to interact and influence at all levels
Personality: Professional, Well groomed, Target driven

ORGANISATION

Industry: Banking
Culture: Dynamic, Fast paced
Gender Profile: Mixed
Age Profile: Between 30 and 50 years of age

TERMS AND CONDITIONS

Employment: Permanent
Location: Lusaka, Zambia
Remuneration: Negotiable

Youth Inspirator – Local Rights Programme (Nakonde) at ActionAid Zambia – Job Ref: 86


ActionAid Zambia

Role Overview:

ActionAid Zambia is part of the ActionAid Global (AAG) Federation, sharing common values and aims to drive social change towards a just, equitable and sustainable world. AAZ works with marginalized and excluded women and young people, their organizations and movements to address the structural causes of social injustice, gender inequality and poverty.

ActionAid Zambia has a vacancy for an experienced and suitably qualified individual to fill the position of Local Rights Programme (LRP) Youth Inspirator

The LRP Youth Inspirator will be based at the Northern Hub in Nakonde and hosted by Action Aid Zambia’s implementing partner- Muchinga Corridors.  Muchinga Corridors is a CBO youth focused organisation that promotes sexual reproductive health rights among adolescents and youth. It also works on governance issues to promote civic participation among young people.

Key Responsibilities:

The LRP Youth Inspirator will:

  1. Build capacity of youth to effectively mobilize, organize and engage with Communities, Government, CSO and other stakeholders within the Northern hub and participate in civic spaces thus influence positive change and hold duty bearers accountable;
  2. Support the youth to establish a youth network forum within the district to allow for stronger collaboration among the youth;
  3. Support the youth to build and manage a database of youth organizations, activists, movements and networks within the Northern hub to promote networking, knowledge sharing and learning;
  4. Support the youth within the Northern hub to design, develop and implement advocacy strategies for increased activism activities and youth empowerment/engagement;
  5. Support the partner staff and youth capacity building trainings in policy analysis, activism, leadership and advocacy;
  6. Support the youth groups to create and identify spaces for dialogue, engagement and information sharing within the Northern hub;
  7. Strengthen the link between local and national youth networks, activists, organizations and movements for strategic advocacy on youth empowerment.

Qualifications

Any degree discipline is acceptable for entry into the profession, although a Masters in any Social Sciences will be added advantage

Personal Profile

  • Experience and knowledge in governance work with a specific focus on youth engagement
  • Excellent communication, presentation, and writing skills in English are essential
  • Experience of successfully mobilizing youth to take action for a common cause
  • Ability and willingness to work with rural communities
  • Excellent communication, facilitation, and writing skills in English are essential
  • Demonstrable experience in peer to peer learning
  • Teamwork and respect for diversity: ability to operate effectively in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity and gender.
  • Genuine commitment towards the Human Rights-Based Approach principles which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards the organization’s core values.

HOW TO APPLY

To apply, please send a cover letter highlighting how you match the criteria in the Job Description and Curriculum Vitae to the following email address; careers.zambia@actionaid.org and copy Jeston.lunda@actionaid.org.  The Closing date for receipt of applications is Friday, 23rd August 2019 at 17:00 hours.

ActionAid is an Equal Opportunity Employer (EoE), however; qualified females are encouraged to apply. Please Note: While we value all applications, we can only respond to short listed and successful candidates.

Social Accountability Youth Inspirator (Mongu) at ActionAid Zambia – Job Ref: 86


ActionAid Zambia

Role Overview:

ActionAid Zambia is part of the ActionAid Global (AAG) Federation, sharing common values and aims to drive social change towards a just, equitable and sustainable world. AAZ works with marginalized and excluded women and young people, their organizations and movements to address the structural causes of social injustice, gender inequality and poverty.

ActionAid Zambia has a vacancy for an experienced and suitably qualified individual to fill the position of a Social Accountability Youth Inspirator.

The Social Accountability Youth Inspirator will be based at the Western hub and hosted by Action Aid Zambia’s partner organization Keepers Zambia Foundation. Keepers Zambia Foundation is an indigenous NGO that works to better the lives of economically and Socially disadvantaged people especially the Youth and women in the rural and peri-urban areas.

 Key Responsibilities:

The Social Accountability Youth Inspirator will:

  1. Build capacity of youth to effectively mobilize, organize and engage with Communities, Government, CSO and other stakeholders within the Western province and participate in decision-making thus influence positive change and hold duty bearers accountable.
  2. Support the youth within the Western province to design, develop and implement advocacy strategies for improved public resource management for enhanced public services delivery;
  3. Support the youth in the design and implementation of effective expenditure monitoring systems for transparency and accountability at district level;
  4. Support the partner staff and youth with capacity building trainings in social accountability, governance, leadership and advocacy;
  5. Support the youth groups to create spaces for dialogue, engagement and information sharing within the Western province;
  6. Strengthen the link between local and national youth networks, activists, organizations and movements for strategic advocacy on youth empowerment.

Qualifications

A degree discipline is acceptable for entry into the profession, although a Masters in any Social Sciences will be added advantage

Personal Profile

  • Knowledge and experience in governance work with a specific focus in youth engagement
  • Demonstrable understanding of budget analysis and tracking
  • Knowledge and experience in advocacy work
  • Experience of successfully mobilizing youth to take action for a common cause
  • Ability and willingness to work with rural communities
  • Excellent communication, facilitation, and writing skills in English are essential
  • Demonstrable experience in peer to peer learning
  • Ability to work well under pressure in a fast paced and youthful environment
  • Teamwork and respect for diversity: ability to operate effectively in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity and gender.
  • Genuine commitment towards the Human Rights-Based Approach principles which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards the organization’s core values.

HOW TO APPLY

To apply, please send a cover letter highlighting how you match the criteria in the Job Description and Curriculum Vitae to the following email address; careers.zambia@actionaid.org and copy Jeston.lunda@actionaid.org.  The Closing date for receipt of applications is Friday, 23rd August 2019 at 17:00 hours.

ActionAid is an Equal Opportunity Employer (EoE), however; qualified females are encouraged to apply. Please Note: While we value all applications, we can only respond to short listed and successful candidates.

Digital Financial Services Expert at United Nation High Commissioner for Refugees – Job Ref: 20


United Nation High Commissioner for Refugees

INTERNAL/EXTERNAL VACANCY ANNOUNCEMENT

ZAMLU/VA/ 2019/06

The Office of the United Nations High Commissioner for Refugees (UNHCR) in Zambia invites candidates to apply for the following position:

Job Title: Digital Financial Services expert

Position No: XXX
Duty Station: Lusaka
Contract Type/Level: Short term Consultant (20 working days from September 1 to December 31, 2019)
Issue Date: 14th August 2019
Closing Date: 18th August 2019
Applications Details: HOW TO APPLY

Applicants should clearly indicate the Title of the Position and Vacancy Notice Number: ZAMLU/VA/2019/006 Please note that applications that do not have the post title and/or vacancy number on top of the envelope shall not be CONSIDERED.

Due to the volume of applications, only short listed candidates will be invited for interview.

EXTERNAL CANDIDATES

External candidates should submit a letter of motivation along with a duly completed Personal History Form.

Applications after closing date will not be considered.

Organisational Context:

UNHCR is UN’s Humanitarian Aid Agency. UNHCR Zambia supports over 74,000 refugees across three settlements in Zambia and in Lusaka. UNHCR amongst other support also provides cash to targeted persons of concern. In 2017, through a partnership with UNCDF, UNHCR moved from cash in hand support to digital money. UNHCR aims to improve the way cash is delivered and this project aims to address some of the gaps identified.
UNCDF is the UN’s capital investment agency for the world’s 49 least developed countries. It creates new opportunities for poor people and their communities by increasing access to microfinance and investment capital. UNCDF focuses on Africa and the poorest countries of Asia, with a special commitment to countries emerging from conflict or crisis. Please refer to http://www.uncdf.org/ for more information.

Mobile Money for the Poor (MM4P) is a UNCDF programme that seeks to demonstrate how the correct mix of technical, financial, and policy support can assist in scaling up sustainable branchless and mobile financial services that reach the poor in very low-income countries. MM4P is currently present in Benin, Laos, Liberia, Malawi, Nepal, Senegal, Uganda and Zambia.
MM4P is interested in seeing Zambia become a leading digital financial services (DFS) market, including mobile phone and other means of branchless banking. For more background about the DFS Ecosystem in Zambia and the MM4P Zambia program, please see our report on the State of the Digital Financial Services Market in Zambia here:

Project Background

UNHCR and UNCDF are working together to digitize cash based interventions (CBI) in Zambia. Since 2018, in two settlements UNHCR has been making payments using mobile money. As a way to further strengthen the implementation and support to Persons of Concern (PoC), UNHCR wants to set up a complaints and feedback mechanism for CBI in the field as well as set up permanent tellers/ sub-agents in the settlement.
Given this background, UNCDF and UNHCR is seeking the services of an Digital Financial Services expert to support in the implementation as well as monitor the CFM and sub agents/ tellers in the settlement.

Under the joint supervision of the UNHCR CBI Officer and the UNCDF Regional Technical Specialist, the Consultant will specifically undertake the following activities:

  • Monitor functioning of agents in Meheba settlement after each payment cycle (2 visits)
  • Interviews with 50 CBI PoCs (sample from all blocks) on CBI delivery including CFM
  • Train agents and super agents on CBI requirements like ensuring end to end registration, update of SIM Card details, verification of identity, ensuring sufficient liquidity, customer service, financial education and any other areas of importance
  • Develop a new or Tailor existing tools to help agents manage liquidity with Airtel
    Develop and document pain points and propose solutions for effective delivery of CBI

The consultant will be required to develop the following deliverables;

1. Due December 15 2019 Final Report: Key lessons learnt from implementation of CFM and permanent agents in the settlement

a. Challenges/ areas of improvements
b. Solutions for better implementation
c. Critical gaps

2. Three (3) days after each mission (August and November) Mission report from each visit including:

a. Summary of agents visited, their successes/challenges
b. Analysis of the training levels and measurement of training levels for agents and super-agents

3. August 31, 2019 – Hard and Soft copy of Liquidity management tools tailored for agents/super agents in Meheba

Competencies

Technical Competencies:

  • Proven experience in setting up, training and managing agent network in rural areas
  • Proven experience in setting up and managing customer complaints and feedback mechanism
  • Experience managing or conducting data collection and primary research
  • A broad knowledge of concepts in to digital financial inclusion. Good understanding of legal and regulatory issues related to DF;
  • Experience working with the mass market, including rural or low-income communities, preferably related to financial services;

Core Competencies;

  • Demonstrates ethics and integrity;
  • Displays cultural and gender sensitivity and adaptability;
  • Builds confidence, creating an environment of creativity and innovation;
  • Conducts fair and transparent decision making;
  • Creates and promotes open communication;

Functional Competencies:

  • Learning and sharing knowledge and encourage the learning of others;
  • Acting as a team player and facilitating team work;
  • Facilitating and encouraging open communication in the team, communicating effectively;
  • Excellent speaking and writing skills in English and additional local languages. Ability to translate complex technical ideas to a non-technical audience in both verbally and in writing;
  • Understanding of need for confidentially of information associated with customer and partner data

Minimum Education and Experience:

Education:

  • A bachelor’s degree in Finance, Accounting, Public/Business Administration, Economics or related discipline or the equivalent experience;

Experience:

  • A minimum of five (5) years of progressively responsible experience in financial services industry at the national or international level is mandatory;
  • A minimum of two (2) years dedicated experience (more desirable) in managing agent network and customer and complaints mechanism
  • Understanding of Digital Financial Services concepts and issues related to financial inclusion is highly desirable;
  • Ability to translate highly technical terms into language that is easily understood by the layperson;
  • Excellent attention to detail, a proactive approach to achieving key results, and a high level of thoroughness in a complex multitasking and matrix management environment;

Language:

  • Fluency in English

Timeline, duration of assignment, duty station and expected places of travel:

  • Timeline: September to December 2019
  • Location(s); The project will be carried out in Meheba, Kalumbila District
  • Total Number of Working Days for Assignment: 20 days

Travel:

  • The consultant will be expected to travel to Meheba at least 3 times during the assignment and would also have to meet with Airtel, UNHCR and UNCDF in Lusaka and Solwezi

Provision of Monitoring, Progress Controls & Payments:

  • The consultant will work under the direct supervision of Regional Technical Specialist with UNCDF and with CBI Officer in UNHCR
  • Payment will be made upon satisfactory completion of deliverables. All payments are subject to the clearance and approval of the direct supervisor.
  • Final payment shall require a signed performance evaluation of the consultant.