Front Desk Supervisor & Front Desk Officers x2

A well established lodge in Ndola seeks qualified individuals who want to fill vacant positions.

1. FRONT DESK SUPERVISOR

POSITION SUMMARY:

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

Job level

This is a mid-level position, suitable for a hard-working individual with a strong and sober character, dead-line driven, excellent communication skills in English and a strong customer service ethic. Salary is negotiable based on competency and relevant experience.

Duties and responsibilities

The Successful candidate will be responsible for managing all front desk needs:

Trains, cross –trains, and retrains all front office personnel.Participates in the selection of front office personnel.Schedules the front office staff.Supervises workload during shifts.Evaluates the job performance of each front office employee.Maintains working relationships and communicates with all departments.Verifies that accurate room status information is maintained and properly communicated.Generates and issues invoices and quotations.Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.Manages all online and media platforms.

Qualifications

School certificateDiploma in General Hospitality or Management StudiesMinimum of 2 year experience in a Admin or finance role

2. FRONT DESK OFFICERS – 2

JOB SUMMARY

Represents the hotel to the guest throughout all stages of the guest’s stay. Determines a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate lodge personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.Resolves guest problems quickly, efficiently, and courteously.

Duties and responsibilities

The Successful candidate will be responsible for managing all front desk needs:

Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.Uses proper telephone etiquette.Uses proper mail, package, and message handling procedures.Reports any unusual occurrences or request to the Front Desk Supervisor or the Lodge Manager.

Qualifications

School certificateMinimum of 3 years experience in a similar role.A certificate in General Hospitality or Secretary studies will be an added advantage.

Applications

Applications for these position should be sent to Anderson Manda at email ;protected  with job title in the subject line. All applications must include the following to be considered:

A covering letterFull CVReferencesIndication of your expected salary

All candidates should be ready to start work on August 7, 2018.

Deadline for receiving applications is July 23, 2018. Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Front Office Assistant

African Grey Insurance Limited, a fast growing and dynamic insurance company, is inviting applications for the position of Front Office Assistant.

STATEMENT OF DUTIES

Receive, direct and relay telephone, email and fax messages. open and date stamp of general correspondence.Assist in the logistics of meetings, conferences and conference telephone calls.Welcoming visitors with courtesy in person or when answering or referring inquiries.Maintaining employee and department directories and updating and monitoring activity of the company website.Maintain security by following procedures, monitoring logbooks, issuing visitor badges/cards, telephone log book and stationery inventory.Maintains safe and clean reception area by complying with procedure, rules and regulations,Coordinating travel logistics and arranging accommodation for staff travelling on business by liaising with travel agencies, airlines, car hire companies, hotels and lodges.Other assigned duties

To be considered for this position, candidates must have the following qualifications:

Full Grade 12 School Certificate.Certificate/diploma in secretarial or front office managementAt least five years working experience in related fieldMust be proficient in Word and other MS office applicationsExcellent verbal, organizational and written skillsKnowledge in procurement and record keepingExperience in the insurance industry is a definite advantage.

If you meet the above criteria and wish to be considered for this position, please email your CV and cover letter to email ;protected Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Only shortlisted candidates will be contacted.

The closing date for receiving applications is 23rd July, 2018.

Executive Housekeeper

JOB TITLE: Executive Housekeeper (EHK)
REPORTS TO: Rooms Division Manager

POSITION SUMMARY:

Supervises all housekeeping employees, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies. Take care of the budget and budget controlling for the department.

EHK DUTIES AND RESPONSIBILITY:

Supervises all housekeeping employees, evaluates employees in order to upgrade them when openings arise.Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for housekeeping staff.Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time log book of all employees within the department.Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.Approves all supply requisitions, such as those for spreads and bathroom rugs.Maintains a lost-and-found department and is responsible for all lost-and-found items.Determines the rightful owner and send correspondences.To ensure cleanliness, maintenance and management of all guestrooms, functions, public areas and back of house areas to the Housekeeping operational standards.To ensure effective operation of the Housekeeping Department in line with Housekeeping Budget.Monitor guest feedback and follow through with departments accordingly.Establish an on-job induction programme for all Housekeeping personnel.

QUALIFICATIONS:

The candidate must have right attitude, a team player and can work well under pressure. In addition, he/she should possess:

Responsible for cleanliness, orderliness and appearance of the entire Hotel.Ensure that rooms are made as per company standard.Prepare Annual Housekeeping Budget.Maintain par stock of guest supplies, cleaning supplies, linen and uniform.Organize inventories with Accounts and General Store for linen, uniform and fixed assets.Pay particular attention while organizing pest eradication activities.Develop and implement Housekeeping systems and proceduresPrepare reports for management information.Assist Purchase department in selecting suppliers for items related to Housekeeping.Plan, control and supervise Horticultural activities.Attending and resolving guest complaints.Verification of supplies consignments.Approval of the Functional Manual of the department.Previous service experience is preferredGood verbal & written English is a plusExcellent communication and organizational skillsHighly responsible & reliable.

Other Routine Responsibilities:

Daily inspection of rooms, public areas and employees’ locker rooms.Daily briefing of Supervisors/ Executives.Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.Immediately attending to guest requests.

PREREQUISITES:

Strong Leadership abilities and organizational skills, Entrepreneurial, thinks out of the box and Able to drive change and look for operational efficiencies / synergies across the network.
Hotel Management Systems: APEX and plus point is an added advantage.

EDUCATION:

Degree or diploma in hotel management.

EXPERIENCE:

Minimum 4 to 10 years of experience, at least 2 to 3 years in similar role.Strong Operational/Technical Knowledge. Successful Pre-opening experience & records a distinct advantage.

HOW TO APPLY:

Interested candidates who meet the qualifications should submit their applications letters, CVs as one copy and copies of certificates to the undersigned: email ;protected Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Applications should be received not later than 17:00hrs, Tuesday 31st July,2018.

Head of Banking Services

AB Bank Zambia Limited, is a bank with a mission to improve access to a broad range of financial services for the majority of Zambian businesses and their owners in a sustainable and efficient manner. The bank provides financial services to Micro, Small and Medium-sized Entrepreneurs and their families in Zambia. AB Bank has been operating in Zambia since 2011 and has since grown steadily with prospects of further expansion.

In order to support our rapidly expanding branch network, we seek to recruit the services of an individual to fill the position of Head of Banking Services(1).

RESPONSIBILITIES

Manages the Sales Strategy of the department, and deliver high quality sales and services that reflect the needs of the customer, as well as meet the bank’s business and social objectives.Promotes effective communication, good team spirit and build high morale amongst Banking Services personnel. Build and maintain a dynamic, motivated workforce at optimum resource numbers to deliver the business. Coordinating and providing feedback to Banking Services Staff to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled.Support the sales team with regards responsibility for Bank’s High Net worth segment in order to manage this segment for value and maintain support and rapport in liaison with the
team leaders to ensure banking services business units fulfil customer service expectations.Trains and mentors the sales force on sales and technical skills.Liaise with marketing and branches in the planning and holding of customer and general promotional events.Assists COO with product development and the management and implementation of any special projects concerning the Banking Services Department.Manages upcoming projects within the sphere of the Banking Services Department.Observes changes in the banking industry and regulation, passing the information to COO for further action. Support the COO in preparation of trainings, meetings, data analysis and performance management.Represents the bank and attends selective meetings e.g. BOZ, BAZ and Cash Management Committees and other external stakeholders.

PERFORMANCE REQUIREMENTS

Good track record in leading teams and developing staff.Strong track record of target achievement.Excellent sales and negotiation skills.Budget and report writing skills.Excellent training and mentoring skills.Advanced Project Management skills.

COMPETENCIES

Ability to think strategically and proactivelyAbility to prioritize and manage large amounts of complex tasks independentlyAbility to effectively communicate with very varied target groups from clients, through staff, to other banks, regulators and investorsAbility to motivate, coach and lead a big team.

EDUCATION AND EXPERIENCE

Experience as a confirmed Branch ManagerA bachelor’s degree in business, marketing, or a related field.Good knowledge of all operations, products, services and management structures of the BankIn-depth understanding of risks and business opportunities in Banking ServicesExperience in implementing a strategic sales plan that expands company’s customer base and ensure its strong presence.

APPLICATION DETAILS

If you can identify with our mission and you enjoy working with diverse driven teams, we can offer you an interesting position in a friendly and result driven working environment.

Email your CV and application letter to email ;protected by Friday 27th July 2018 indicating the position you are applying for in the subject line. No hard copy and late application will be accepted. Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Only shortlisted candidates will be contacted but we thank all of you for your applications.

Head of Legal and External Affairs

British American Tobacco Zambia is currently looking for a passionate professional to join our team in Lusaka, as Head of Legal and External Affairs. .

Principal accountabilities:

Ensure compliance with laws of ZambiaFormuate and render legal advice to the companyAct as Company Secretary and in particular inter alia:providing the directors of the company collectively and individually with guidance as to their duties, responsibilities and powerspreparation for board/general meeting and ensuring that minutes of all shareholders’ meetings, board meetings and the meetings of any committees of the directors, or of the company’s audit committee, are properly recorded in accordance with the Companies ActLead and support development of campaign plans for priority regulatory issuesDrive business awareness of emerging regulatory issues and trends through cross-functional engagement and training so that the business can predict regulatory threats and implement plans to mitigate their impacts and/or adapt business strategy as appropriateManage key suppliers/internal contractsProvide strategic insights to marketing to ensure minimum impact/disruption to Brand / Trade Marketing & Distribution strategy in a challenging and dynamic regulatory environment.

Essential requirements:

At least 5 years experience of a high-pressure business environmentAt least 3 years of experience on specific issues relating to CORAExperience in heading up similar projects in other group companies (preferable FMCG’s)Good business acumen and commercial awarenessAbility to engage, lobby and communicate to drive positive change in tobacco control environmentA good understanding of business sustainability and its role in supporting the corporate strategy and plansStrong leadership skills and team management skills. Able to motivate and inspire a senior management teamAble to think and operate strategically at all levelsGood interpersonal and communication skills, able to influence key internal stakeholdersMulti-dimensional thinkingStrong team playerStrong communication skillsSelf-drivenOpen mindedSee challenges rather than problemsExcellent ability to deal with stressEntrepreneur and innovative spirit

British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

The last day for application is 22nd of July 2018

Editorial and Graphic Designing Consultant

EXPRESSION OF INTEREST

SHORT TERM CONSULTANCY ADVERT

Editorial and Graphic Designing of the Revised Rhino Conservation Strategy- July 2018

WWF Zambia Country Office has been supporting the Department of National Parks and Wildlife (DNPW) in the process of reviewing and updating the Zambia Rhino conservation strategy. We are now looking for a suitable editorial and graphic designing consultant to produce print version of the “Strategic Rhino Conservation and Management Plan for Zambia 2017-2021” document before 30th July 2018.

Qualifications

A tertiary qualification in advertising, marketing or communications with proven project management experienceMinimum of 5 years’ experience in editing and graphic designExperience with DNPW/ ZAWA branding guidelines and production processExperience communicating on matters related to wildlife conservationProven knowledge of working effectively across a range of media platformsExtensive experience with in Design software and general computer literacy

How to Apply:

Detailed terms of Reference may be obtained by request using the following e-mail address: email ;protected

To apply to this consultancy, please submit electronic copies of the following

A cover letter expressing interest in this assignment;A 3-page technical proposal based on your interpretation of the assignment with the your proposed cost of the assignment;Detailed Curriculum Vitae with a draft cover page and layout design of the 4 page brochure.

The above listed documents should be submitted by email to the following address: email ;protected

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Insert “Rhino Strategy document 2017” as the subject of your email.

Closing Date: 10th July 2018.

Only shortlisted applicants will be contacted.

Real Estate Accountant

Job Description: Real Estate Accountant

Purpose

Accurately report tenant payments received and due, and performs account analysis and reconciliation when tenants question tenant statements.

Duties

Researches and answers questions regarding tenant statements.Prepares security deposit refund invoices and delivers to Accounts Payable department.Prepares tenant account analysis and reconciliations when tenants dispute charges to their accounts.To Prepare Reports that must include items such as development expenses, operational costs and profits. Additionally.To provide investment analysis and planning for organizations seeking to acquire or develop the property.Calculates and enters monthly contract item accruals such as janitorial, security and utility expenses to match expenses to period incurred, and review trial balance for reversing of same entries in next accounting period.Calculates and enters rehab capitalization entry.
Prepares balance sheet tie-out to balance the general ledger and commercial management systems.Prepares Preview Statements and distributes to field to ensure following month’s recurring charges and past due charges are accurate.Calculates and records appropriate depreciation and amortization of fixed assets, tenant improvements, and leasing commissions.

Qualification

Grade 12 Certificate with 5 ‘O’ levels credits or better including English and Mathematics.Full ACCA or Finalists ACCA, ZICAMinimum 2 years relevant experienceMember of the Zambia Institute of Chartered Accountants

Added Skills

Excellent Communication Skills both oral and writingProven leadership skillsStrong interpersonal skillsProficiency in Microsoft Excel, word and Pastel

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Specialist – Enterprise Architecture

Key Responsibilities

Provides expertise in the integration of applications and systems on assigned projects.
The specialist leads analysis and design efforts in support of technology integration.Determines system requirements and specifications. The specialist reviews and validates
technical specifications developed internally or submitted by vendors.Plans, designs, and documents infrastructure services for highly complex, business critical
software and integration solutions.Assists in solving highly complex support and performance problems by working with
application support, vendors and product leaders as needed, and escalates resolution where necessary and appropriate.Partners with business and IT representatives in requirements gathering and reviews.Analyzes and translates technical requirements into architectural blueprints and technical specifications, and for internal information technology team members for implementationAs the lead technical expert, provides guidance to both internal and vendor teams during implementation, testing through to service launch. At times, the Solution Architect specialist may be required to assist with the implementation.Proposes changes in process, policy, and standards as they relate to the Solution architecture and general design principles.Researches emerging technologies to solve business problems.Investigates, implements, and transitions new design processes.Develop and pilot new architectures to support application requirements leveraging automation and cloud-based strategies.Participate in Architecture Review board to ensure new services are compatible with existing architecture and policies.Understands and articulates technology strategies and objectives.As the technical expert, the architect provides guidance and makes decisions on changes required throughout the design process

Candidate Requirements

BSc Degree in IT/Software Engineering or related discipline.ITIL certificationCertification in Project Management (PMP, CAPM, PRINCE2) and/or Business Analysis will be an added advantage5 years business analysis and business optimization experience, in process driven environments; system implementation experience in the telecommunication, service, supply chain and/or sales environment; process mapping tool experience; business case development experienceExperience with Enterprise Systems (application software packages that support business processes, information flows, and data analytics) and IT operations.General understanding of technical concepts and skills such as SQL, Oracle/MS SQL Server, batch processing, platform architecture and agile methodology

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Program Manager – Rural Aquaculture Program (RAP)

Peace Corps Zambia wishes to invite applications from suitably qualified persons to fill the under listed Full-Time position.

In order to be selected for these positions, the applicant must be a Zambian Citizen, must not have been employed in intelligence-related activities, and must submit an application that clearly documents how they meet each of the following mandatory requirements. Applicants may apply for more than one position.

Program Manager – Rural Aquaculture Program(RAP) VA 12/2018

Location : Lusaka
Starting Salary : ZMW 411,246/Annum
Work hours : Full-time; 40 hours/week

General Description:

The purpose of the Rural Aquaculture Project (RAP) is aligned towards sustainably improving nutrition and livelihoods security of small-holder farmers. The goal is to promote adoption of improved aquaculture technologies and practices resulting in increased fish production and productivity, generation of income from fish sales, and increased household dietary diversity. The project focuses key overarching objectives:

Increase quantity and quality of fish pondsImprove pond management and Fish ProductionOrganize fish farming groupsEstablish sustainable local fish seed production centers

Required Qualifications

University Degree in aquaculture or agriculture related field or related social science, preferably with emphasis on aquaculture.Minimum five years of experience in agriculture/aquaculture sector, and project management including monitor-ing and evaluation.Knowledge of the Zambian context of aquaculture/agriculture development including a minimum of three years’ experience working in rural communities.Minimum of 3-years’ experience managing or supervising a teamExcellent communication and interpersonal skills, including writing skillsDemonstrated ability to work with an international organization in a multi-cultural setting – at least one year of experience required;Knowledge of and experience in adult training methodologies.Advanced computer literacy, word processing, and spread sheet development (Excel, Word, and Power-point).Must be willing and available to travel to rural Zambia for up to two weeks at a time.

For detailed job specifications and submission instructions, please visit US Embassy website
www.zm.usembassy.gov/embassy/jobs.

Applications and supporting documentation including a typed cover letter, CV that clearly documents how you meet each of the above requirements, and at least three traceable references must be submitted by close of business July 11, 2018. For LCF positions, please specify preference of languages.

Address applications to:

The Human Resources Specialist,
Peace Corps Zambia,
Plot 71A Kabulonga Rd.
P.O. Box 50707, Lusaka, Zambia

Email: email ;protected clearly stating name and position applied for in the subject line.

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

The United States Peace Corps is an Equal Opportunity Employer.

Volunteer Liaison

Peace Corps Zambia wishes to invite applications from suitably qualified persons to fill the under listed Full-Time position.

In order to be selected for these positions, the applicant must be a Zambian Citizen, must not have been employed in intelligence-related activities, and must submit an application that clearly documents how they meet each of the following mandatory requirements. Applicants may apply for more than one position.

Volunteer Liaison VA – 14/2018

Location : Lusaka

Starting Salary : ZMW 195,712/Annum
Work hours : Full-time; 40 hours/week

General Description:

Under the supervision of the Budget Analyst, the Volunteer Liaison (VL) has the responsibility for maintaining all administrative records related to Peace Corps Trainees (PCTs) and Volunteers (PCVs) and for providing general administrative support to PCTs/PCVs. S/he maintains complete and up-to-date volunteer records/files including creating and maintaining a volunteer database, updating the PCV roster, and preparing miscellaneous reports as needed. The VL provides support to Volunteers by preparing documentation when PCVs arrive, complete or terminate their service and reports PCT/PCV arrivals and departures to PC/Washington. The VL acts as an admin public relations officer to the Volunteers. The VL manages all PCV leases and processes all domestic monthly allowances and travel payments.

Required Qualifications

Completion of secondary school; At least a two-year diploma in administration, business or related field; Univer-sity degree preferredAt least four years of administrative/clerical experience in a professional office setting, with at least one year of accounting-related clerical responsibilities preferred; Experience working within an international organization for at least one year preferredGood working knowledge of English (spoken and written)Good communication and customer service skillsGood working knowledge of Microsoft Word and Microsoft Excel

For detailed job specifications and submission instructions, please visit US Embassy website
www.zm.usembassy.gov/embassy/jobs.

Applications and supporting documentation including a typed cover letter, CV that clearly documents how you meet each of the above requirements, and at least three traceable references must be submitted by close of business July 11, 2018. For LCF positions, please specify preference of languages.

Address applications to:

The Human Resources Specialist,
Peace Corps Zambia,
Plot 71A Kabulonga Rd.
P.O. Box 50707, Lusaka, Zambia

Email: email ;protected clearly stating name and position applied for in the subject line.

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

The United States Peace Corps is an Equal Opportunity Employer.