The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
IT OPERATIONS ASSISTANT G4 (SC)
STANDARD MINIMUM QUALIFICATIONS
Education: University Degree/Diploma with a higher technical background supplemented by technical training in electronic or telecommunications, computer technology or other related field.
Language: Fluency in English both oral and written communication
The Job holder will report to the Information Technology Officer.
To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.
Administer user access to systems and databases, monitor system and application usage.
Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization.
Respond to basic queries about technology and systems to support the correct application of
Receive and inspect all incoming assets and report discrepancies in IT materials inventory to Inventory management officer to ensure materials are effectively tracked.
Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
Collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
Elicit and document business needs in accordance with end user requirement.
Assist in training and support of users of technology and systems, such as audio/videoconferences, meetings, databases, registries and networks.
Identify and recommend initiatives that take advantage of opportunities to enhance and improve systems and processes while reducing costs.
Under the supervision of the Business Transformation Officer, provide technical support to Country Office IT project
Perform any other duties as required.
OTHER SPECIFIC JOB REQUIREMENTS
Analytics tools – PowerBI, Tableau, Data collection tool programming and utilization, trending innovations supporting alleviation of hunger and poverty.
General knowledge of IT service management, IT Governance, UN system policies, rules, regulations and procedures.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
At least two years of progressively responsible job related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, application design, helpdesk and project support services.
Basic hardware and software troubleshooting experience.
DEADLINE FOR APPLICATIONS
The deadline for submission of application is 31 May 2017.
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