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Audit Supervisor

Career Opportunity

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level. Baker Tilly provides audit, consulting, financial advisory, risk management, tax and related services to public and private clients spanning various industries through a globally connected network of member firm in more than 120 countries.

The following opportunity has arisen within the organization:

AUDIT SUPERVISOR

Job Description

Working with limited supervision primarily as leader of a team, responsible for accomplishing all aspects of assigned reviews.

Key Performance Areas

  • Oversee and direct a compliant and accurate auditing process
  • Supervise and coach junior auditors
  • Ensure efficiency on audit assignments

Education and Qualifications

  • ACCA
  • Four or more years of external audit experience in an audit firm

Please send us your application letter and CVs with three contactable work references to email protected

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Submit on or before 25 July 2018.

Warehouse Production Assistants

The Warehouse Production Assistants will be responsible for ensuring inventory is processed, organized, and stored.

The Warehouse Assistant will also package, scan, and prepare orders for delivery.

The ideal candidate is comfortable working on their feet, focused on meeting quotas.

The warehouse assistant may also operate heavy machinery, or drive equipment, so a candidate with forklift experience and a valid driver’s license is preferred.

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

National Consultant: Mid-Term Review (MTR) of the Zambia-UN Sustainable Development Partnership Framework (2016-2021)

1. INTRODUCTION

On 19 November 2015, the UN and the Government of the Republic of Zambia (GRZ) jointly signed the Zambia-United Nations Sustainable Development Partnership Framework 2016-2021 (“the Partnership Framework”). The Country Analysis (CA) for Zambia, jointly produced by the GRZ and the United Nations Country Team (UNCT), provided the analytical base for the Partnership Framework, which replaced the previous UN Development Assistance Framework (UNDAF) when it expired at the end of 2015 and sought to incorporate the concepts of the new Sustainable Development Agenda 2030 and the SDGs. Among other things, the CA sought to ensure alignment of UN efforts with national development priorities and internationally agreed goals, in particular the Sustainable Development Goals (SDGs).

The Partnership Framework, therefore, formalizes the UN collaboration with the Government and governs the work of the UN towards sustainable development from 2016 to 2021. It fully reflects the high ambition of the Sustainable Development Agenda 2030, and is premised on an integrated multi-sectoral and partnership approach to development covering stakeholders such as the public sector and the private sector, the UN, the international financial institutions, bilateral partners, civil society, academia and communities.

The Partnership frameworks aims to achieve eight outcomes, under three broad pillars namely: Inclusive Social Development; Environmentally Sustainable and Inclusive Economic Development and Governance and Participation. These are aligned to Zambia’s Vision 2030.

Under the framework, UN agencies operating in Zambia are expected to bring their collective technical expertise and other resources together to provide support within successive strategic Joint Annual Work Plans. With an estimated budget of USD 800 million, the Partnership Framework is being implemented through multi-sectoral Result Groups , each chaired by a UN Head of Agency.

While the Partnership Framework represents an agreed partnership between GRZ and the UN in Zambia, GRZ, as part of its national development planning process and ensuring progress towards the Vision 2030, has formulated the 7th National Development Plan (7NDP), which was launched in June 2017. Developed under the theme, “Accelerating Progress Towards the Vision 2030 without leaving anyone Behind”, the 7NDP represents a shift from a sectoral and silo-approach to an integrated and multi-sectoral approach, in line with the demands of the SDGs agenda. GRZ has mainstreamed the SDGs in the 7NDP. The UN provided technical and financial support to develop the 7NDP and in ensuring that it is aligned to the 2030 Agenda for Sustainable Development and other global commitments. The 7NDP represents a key development policy document to guide Zambia’s resource mobilization efforts as well as spending between 2017 and 2021.

To support the implementation of the 7NDP, new coordination arrangements have been established by GRZ. These include the National Development Coordinating Committee (NDCC), Cluster Advisory Groups (CAGs), Technical Working Groups (TWGs), Provincial Development Coordinating Committees (PDCCs), and District Development Coordinating Committees (DDCCs), as well as Ward level development committees.

Given the complexity of the development agenda as outlined in the 7NDP and the SDGs, and the multiplicity of the structures set up to coordinate and support implementation, it is worth noting that in addition to making financing available, success in delivering transformational development will depend on effectiveness and efficiency of the coordination and delivery mechanisms. Therefore, there is a need to continuously iterate the coordination and delivery mechanisms between the Partnership Framework and the 7NDP to ensure they remain relevant and operate efficiently and effectively.

2. PURPOSE AND OBJECTIVES OF THE MTR

Purpose

The Government of Republic of Zambia and the UN Country Team propose to undertake a Mid–Term Review (MTR) of the Partnership Framework in 2018 as indicated in the Partnership Framework M&E plan. The purpose of the Review is to serve as the basis for improving coordination and delivery of the Partnership Framework as aligned to the 7NDP in meeting Zambia’s development agenda.

The key objectives of the MTR are to;

  • Assess the effectiveness and efficiency of the Partnership Framework’s coordination and management structures;
  • Ascertain the Partnership Framework’s effectiveness and progress made towards outcomes, as well as identify and articulate factors explaining the progress;
  • Assess the relevance and strategic alignment of the Partnership Framework and its coordination structures to the 7NDP; and
  •  Document best practices, lessons learnt and make recommendations with respect to the above objectives.

Based on the objectives above, two types of evaluation approaches are expected to be employed, namely: Process evaluation and Outcome evaluation.

On the one hand, process evaluation will focus on assessing how and in what ways the Partnership Framework is working, and for whom. It will provide opportunities for feedback and reflection amongst stakeholders, including UN agencies and government in order to inform the ongoing implementation for iterative design of the Framework. The process evaluation approach will also assess whether the use of resources is proving to be effective and efficient, and whether the systems and capacities to support implementation of the Partnership Framework are appropriate for achieving intended results. The approach will also help answer whether the results achieved in terms of building partnerships/alliances/networks/coalitions are sustainable, and the extent to which the Partnership Framework is contributing towards transformative development in Zambia.

On the other hand, outcome evaluation will assess how and in what ways the Partnership Framework is contributing to immediate changes in policies, practices, ideas and attitudes, and if there have been any negative or unexpected effects created by the Partnership Framework. The approach should also help in identifying the mechanisms that have contributed to or worked against programming effectiveness and successful change.

3. QUESTIONS TO BE ANSWERED BY THE MID-TERM REVIEW

Based on the above objectives, below are the four key evaluation questions and suggested sub-questions to be answered by the review:

3.1 How effective are the coordination and management arrangements of the Partnership Framework?

  1. Are the management and governance arrangements of the Partnership Framework fit for purpose? Is there a clear understanding of roles and responsibilities of the structures by all parties involved?
  2. Is there adequate administrative, technical and other support within the UN in Zambia (resident and non-resident UN agencies), regional offices and headquarters to implement the Partnership Framework? Are the available technical and financial resources adequate to deliver the planned development outcomes? If not, what other kind of resources may be required?
  3. How effectively have the UN and stakeholders undertaken planning and monitored performance and results? Is a monitoring and evaluation system in place and how effective is it? Is relevant information systematically collected and collated? Is the data disaggregated by, for example, gender or by other relevant criteria , bearing in mind the UNDG principles for integrated programming ?
  4. To what extent are the UNDG programming principles adhered to in the implementation of the Partnership Framework? How could adherence to the principles be strengthened?
  5. To what extent has the Partnership Framework furthered gender mainstreaming in programming by the UN and the Government of the Republic of Zambia? How well do the current mechanisms in both Government and UN address and promote gender equality and how can the UN support for gender mainstreaming be strengthened?
  6. How responsive has programming under the Partnership Framework been to changing and emerging development priorities such as the humanitarian development nexus?
  7. How effective have the Partnership Framework coordination structures been in strengthening collaboration with stakeholders such as private sector, CSOs, philanthropy sector, media with regard to planning, programming, implementation, monitoring and dissemination of results of interventions under the Partnership Framework?
  8. To what extent has the Partnership Framework contributed to creating or strengthening synergies among UN agencies and programming?
  9. What difference did the Partnership Framework make to the UN’s work, working methods and development outcomes in Zambia? Does the UN in Zambia work differently under the Partnership Framework than it did under UNDAF?

3.2 What has been the Partnership Framework’s effectiveness and efficiency in the realization of sustained development outcomes?

• Effectiveness:

  1. What is the progress towards the Partnership Framework outcomes (based on progress indicators)?
  2. What have been the main contributing and challenging factors in making progress towards the development outcomes envisioned in the Partnership Framework?
  3. Is the Partnership Framework progressively contributing to creating or strengthening an enabling environment (implementation arrangements, systems, policies, people’s attitudes, etc.) for successfully realising the envisioned development outcomes? Is the Partnership approach strengthening rights-holders’ participation and duty-bearer’s accountability? Is it contributing to increased knowledge and demand of human rights among the most vulnerable populations and reinforcing capacities of duty bearers to respect, protect and guarantee these rights?
  4. What, if any, are the identified or perceived unintended outcomes of the Partnership Framework? What external socio-economic and political factors explain the outcomes?

• Efficiency:

  1. How efficiently have UN agencies allocated and deployed resources (human resources, time, expertise, funds etc.) for the implementation of the Partnership Framework?
  2. To what extent are the joint workplans under the Partnership Framework developed and implemented on time? How are the joint workplans derived and costed?
  3. To what extent are agency work plans derived from Result Group Joint Work Plans?
  4. To what extent and how are the resources needed to implement the Joint Work Plans jointly mobilised?

• Sustainability:

  1. Has the UN through the Partnership Framework started building the capacity of people and national institutions or strengthened an enabling environment (laws, systems, policies, people’s skills, attitudes etc.) to assure continued positive/transformational change?
  2. In what ways is the partnership approach transforming the way the UN and the Zambian government work?
  3. To what extent are the transformational aspects of the partnership approach visible within the UN and the Zambian government? What steps need to be taken to enhance the sustainability of positive/transformational change resulting from the implementation of the Partnership Framework?

3.3 What is the relevance and strategic alignment of the Partnership Framework to the 7NDP?

  1. How relevant and aligned is the Partnership Framework (its vision, development priorities and implementation and coordination mechanisms) to the to the 7NDP and its management and coordination structures?
  2. How can the UN best use its comparative advantage and effectively support the evolving implementation structures and programming under the 7NDP?
  3. How can the UN’s comparative advantage be leveraged to complement and support Zambia’s financing for development outcomes envisioned under the 7NDP, including operationalisation of the Means of Implementation Sub-Committee? What benefits can the UN derive from partnering with the Government under the Means of Implementation Sub-Committee?
  4. How best can the UN contribute to creating an enabling environment for the success of the multi-sectoral partnership approach under the 7NDP?

3.4 What are the best practices, lessons learnt and recommendations

  1. What good practices can be learned from the implementation of the Partnership Framework that can be applied going forward or for future frameworks?
  2. What should be avoided going forward?
  3. What are the recommendations with respect to the three main questions above?

4. SCOPE AND METHODOLOGY OF THE REVIEW

The mid-term review will be carried out in a transparent and participatory manner, including consultation with a broad range of stakeholders in the UN, government ministries and agencies, other development agencies, civil society organisations (CSOs) and other stakeholders as necessary. The review will be guided by UN Evaluation Group Norms and Standards.

The review will employ both desk and field research. The desk research will, among other things, assist the reviewing team to understand the Partnership Framework and its specifics, as well as serve as the basis for assessing the processes. Desk research information sources will include the Partnership Framework document and results framework, the country analysis, annual work plans and annual progress reports from the results groups and other relevant structures. Reviews or evaluations of agency supported programmes will feed into the MTR. Other key documents will include the 7NDP volumes 1 and 2, and related documentation.

The field research will involve interviews with the Partnership Framework partners and stakeholders including UN agencies, pillar and results group chairs and technical members, , as well as representatives from government, cooperating partners, CSOs and the private sector. Data collection instruments such as open and semi-structured interviews, and questionnaires will be used to guarantee the availability of both quantitative and qualitative evidence, where available and necessary.

a synthesis and analysis of data from regular programme monitoring reports. Interviews with beneficiaries and local partners using participatory approaches will be strongly encouraged.

To effectively use the limited time, consultants may apply quota sampling and use other time and financial resource efficient data collection methodologies. The participation of specific interest groups such as women and women organizations, youth and youth organisations, among others, should also be guaranteed during the field research. The consultants will be required to work with the MTR Reference Group in identifying and drawing up a list of respondents.

5. PROCESS OF THE MTR

The Partnership Framework MTR will be an external, participatory, and iterative learning exercise. It will take place from June – September 2018 and will build on the previous Partnership Framework Annual Reviews. The total duration of the assignment is 60 working days.

The MTR will be jointly commissioned and managed by the UNCT (Heads of UN Agencies) and the Government of Zambia. The review will engage wide range of stakeholders, including the UN, government, civil society and cooperating partners. Stakeholder participation is essential and will be sought from the beginning of the process through a series of meetings and possibly through the organisation of a Validation Workshop towards the end of the MTR process. The purpose of the workshop will be to validate and refine findings, conclusions and recommendations of the evaluation.

6. DELIVERABLES

  • Inception report outlining (2 weeks after signing of agreement):
    • The consultant’s understanding of the ToRs and the assignment,
    •  Evaluation design including criteria, scope, key evaluation questions, methodology, data collection methods and tools, timeframe and proposed respondents
  • First draft MTR report shared and presented to the MTR Reference Group
  • Second draft MTR report, addressing comments from the MTR Reference Group, presented at a validation workshop with stakeholders
  • Final draft MTR report presented to the MTR Reference Group and UNCT, fully incorporating feedback from validation workshop and complemented with an action plan for the implementation of recommendations.
  • The report should have the following proposed structure:
    • Cover page with key project and evaluation data
    • Executive Summary
    • List of Acronyms
    • Description of the Partnership Framework
    • Purpose, scope and clients of the evaluation
    • Methodology
    • Clearly identified findings for each criterion and question
    • Conclusions
    • Recommendations
    • Lessons learned and good practices
    • Annexes: – TOR, List of meetings and interviews, any other relevant documents
  • Final MTR report shared with the UNCT, as well as a brief 4-page summary document and power point presentation of the key findings and recommendations to be used for sharing with stakeholders

7. MANAGEMENT AND ORGANISATION

The MTR will be commissioned and overseen by the UNCT and the Government (Ministry of National Development Planning). A MTR Reference Group with members drawn from the UN and Government will be established to guide the evaluation process at the design, implementation and report stages. The Reference Group will approve the Inception Report and facilitate the preparation of a substantive programme of consultations, discussions and interviews and ensure quality control of the entire process. The Reference Group Secretariat will ensure regular communication and liaison between the consultancy team, Reference Group, UNCT and other relevant structures. Necessary further technical expertise from UN agencies will be availed as appropriate, including from the M&E Working Group.

The UN Resident Coordinator’s Office (RCO) will provide the consultancy team with relevant background documents for the desk review, compile contact details for partners and stakeholders to be interviewed, facilitate the making of appointments by drafting introductory letters, as well as facilitate overall logistical arrangements, including for the validation workshop. On the Government side, the Ministry of National Development Planning (MNDP) will coordinate the participation and inputs of key ministries and other institutions in the MTR. The consultancy team will be responsible for arranging all interviews and consultations with partners and stakeholders.

8. PROPOSED TIME FRAME

Date Activity Responsibility

July Week 1 – 2: Home based- Activity (by Reference Group, Consultancy team)

  • Initial briefing with consultancy team
  • Desk Review and development of Inception Report

July – August Week 3 – 6: In country- Activity ( Consultancy team and Reference Group)

  • Presentation of Inception Report to the Reference Group
  • Undertake data collection (consultations, interviews, surveys)

August – September Week 7 – 9: In country- Activity by (Consultancy team)

  • Analysis of data
  • Report writing
  • First draft report presented to Reference Group and revised based on comments

Week 10: In country- Activity by (Consultancy team/GRZ/UN)

  • Presentation of the second draft report at validation workshop with stakeholders
  • Presentation of final draft to UNCT and Reference Group

September – October Weeks 11 – 12: Home based Activity by (UNCT/MNDP)

  • Submission of final report, summary document and power point to UNCT, GRZ and Reference Group

9. COMPOSITION AND QUALIFICATIONS OF CONSULTANCY TEAM

Composition of the consultancy team

It is anticipated that the consultancy team will be composed of a Senior International Consultant, who will be assigned the responsibility of Team Leader, and a National Consultant. The Team should have proven record of conducting complex evaluations.

Roles and qualifications of the Consultancy Team

Specific roles of the Team Leader

  • Formulation of technical and financial proposals
  • Lead the consultancy team, ensure that review is conducted in a timely manner and assume overall responsibility of deliverables and quality of the work
  • Act as the main contact point between the consultancy team and the MTR Reference Group and RCO in all issues relating to the MTR, ensuring a participatory process
  • Lead the development and implementation of a robust and appropriate evaluation methodology, supervise and contribute to data collection and analysis
  • Lead the drafting of the draft and final MTR reports, including a proposed action plan, incorporating comments from all stakeholders Ensure that the final MTR report is completed within the established timeframe and submitted to MTR Reference Group and RCO
  • Present the MTR results and recommendations to MTR Reference Group, UNCT and other identified stakeholders

Specific roles of the National consultant

  •  Follow the tasks assigned by the team leader
  • Contribute to data collection, analysis and report writing
  • Arrange and schedule all interviews and consultations needed
  • Participate in all meetings as per guidance provided by the Team Leader
  • Record all comments on the MTR report and participate in the report revision process

Qualifications of Team Leader:

  • Master’s degree in a relevant field – social sciences, development studies, international development or similar
  • Minimum 15 years of experience in programme development, planning, management, implementation and evaluation in the context of international development, working experience with the UN Development System is an advantage
  • Extensive experience in leading evaluations of UN Development Assistance Frameworks (UNDAF/Partnership Framework), or similar multilateral development programmes
  • Previous experience in leading multi-stakeholder processes in Africa, including experience in working with Government counterparts at the senior and technical levels
  • Strong research, analytical, writing and communication skills
  • Sound leadership and organizational skills; demonstrated experience in managing and leading evaluation teams
  • Strong knowledge and understanding of the UN system and UN principles, values, goals and approaches, including human rights, gender equality, results-based management and the Sustainable Development Goals, as well as of UN Evaluation Group guidelines for evaluations

Qualifications of National Consultant:

  • Master’s degree in a relevant field – social sciences, development studies, international development or similar
  • Minimum 10 years of experience programme development, planning, and implementation in the context of international development, working experience with the UN Development System is an advantage
  • Previous experience in conducting evaluations of development programmes
  • Strong research and analytical skills, excellent writing skills and knowledge of research methodology
  • Knowledge of the Zambian development context

10. DOCUMENTS TO BE INCLUDED WHEN SUBMITTING THE PROPOSALS
Interested individual consultants must submit the following documents/information to demonstrate their qualifications:

  • A technical proposal (Not more than 5 pages) providing a brief methodology on how you will
    approach and conduct the work.
  • A financial proposal as outlined in point 11 below.
  • Most recent CV showing clearly experience in similar assignments and at least 3 references;
  • Certified copies of academic and professional certificates and other relevant documents.

11. FINANCIAL PROPOSAL

  • The financial proposal shall specify a total lump sum amount, inclusive of all costs that could possibly be incurred by the consultant (professional fees, travel costs, living allowances, communications, consumables etc).
  • The financial proposal will provide a breakdown of this lump sum amount

13. APPLICATION PROCEDURE

Interested candidates are invited to submit a proposal (technical and financial), together with CVs of each member in the proposed consultancy team and other relevant supporting documents to the following address:

The Head of Human Resources, United Nations World Food Programme Zambia P.O. Box 37726 Lusaka, Zambia Or; delivered by hand at WFP Offices (tender box) Plot # 10/4971, Tito Road Rhodespark, Lusaka, Zambia.

SEALED ENVELOPES SHOULD BE MARKED CONFIDENTIAL MID-TERM REVIEW (MTR) OF THE ZAMBIA-UN SUSTAINABLE DEVELOPMENT PARTNERSHIP FRAMEWORK (2016-2021)

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

The deadline for submission of the application is Sunday 29th July 2018 (Midnight Zambian Time).

This position is open to Zambian nationals only.

Front Office Assistant

African Grey Insurance Limited, a fast growing and dynamic insurance company, is inviting applications for the position of Front Office Assistant.

STATEMENT OF DUTIES

  • Receive, direct and relay telephone, email and fax messages. open and date stamp of general correspondence.
  • Assist in the logistics of meetings, conferences and conference telephone calls.
  • Welcoming visitors with courtesy in person or when answering or referring inquiries.
  • Maintaining employee and department directories and updating and monitoring activity of the company website.
  • Maintain security by following procedures, monitoring logbooks, issuing visitor badges/cards, telephone log book and stationery inventory.
  • Maintains safe and clean reception area by complying with procedure, rules and regulations,
  • Coordinating travel logistics and arranging accommodation for staff travelling on business by liaising with travel agencies, airlines, car hire companies, hotels and lodges.
  • Other assigned duties

To be considered for this position, candidates must have the following qualifications:

  • Full Grade 12 School Certificate.
  • Certificate/diploma in secretarial or front office management
  • At least five years working experience in related field
  • Must be proficient in Word and other MS office applications
  • Excellent verbal, organizational and written skills
  • Knowledge in procurement and record keeping
  • Experience in the insurance industry is a definite advantage.

If you meet the above criteria and wish to be considered for this position, please email your CV and cover letter to email protected Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Only shortlisted candidates will be contacted.

The closing date for receiving applications is 23rd July, 2018.

ICT Program Director/Manager

The ICT Program Director/Manager supports the Solution team and the KAM with extensive technical knowledge. By taking on both the CSR and CFR role, the ICT Program Director is the overall responsible for the Core 3 team,

especially for:

  • The overall solution
  • The overall cost estimation
  • The delivery model (mix of on-shore, near-shore and off-shore resources)

The ICT Manager can be delivery lead only for small projects. In wider and complex projects, the ICT Manager will report to an ICT Program Director as delivery responsible for project sub streams.

Tools & Resources

SMIS, CAST etc. Link to Project Engagement Governance

Behavioral Competences

  • Entrepreneurial & Commercial Thinking
  • Persuading & Influencing
  • Relating & Networking
  • Delivering Results & Meeting Customer Expectations
  • Planning & Organizing
  • Leading & Supervising

Why is Ericsson a great place to work?

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions – and our customers – are at the forefront of innovation.   We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership.  40 percent of the world’s mobile traffic is carried over an Ericsson network.  And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale.  We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities.  We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Senior Business Advisor

Job Description

Title: Senior Business Advisor / Commercializing Post Harvest Loss Solutions in Zambia
Reports to: Senior Technical Advisor
Location: Lusaka, Zambia
Travel: With local travel up to 25% of the time
Grade: Grade 8-Zambia

I. TechnoServe Background

TechnoServe is a nonprofit international development organization with the mission to work with enterprising people in the developing world to build competitive farms, businesses and industries.
Our work focuses on identifying promising business opportunities with a positive economic role for and impact on the rural and urban poor. We believe in hard work, creativity, and leveraging the dynamism of talented people and our approach is based on hiring high-performing people who share our vision of private sector solutions to generate sustainable solutions to poverty. We are committed to innovation, learning, and results, with a global team from world-class industry and management consulting firms. We are currently working in close to 30 countries in Africa, Latin America and Asia.

II. Program Description

Under the Commercializing Post Harvest Loss Solutions project, TechnoServe works in partnership with MUSIKA and WFP and with financing from SIDA. The primary objective of the project is to stimulate investment by manufacturers, suppliers, dealers, farmers and small businesses in the sale and purchase of appropriate technologies to manage post-harvest losses bundled with information and training on best practice. The expected outcome of the project includes: increased employment in the post-harvest technology market in manufacturing and distributing, increased income for farmers, increased food security and nutrition at household level, increased food security and commodity trade at national level, greater resilience against climate shocks at household, community and national levels and more efficient utilisation of agricultural resources.
For the project we now invite applications for a Business Advisor (BA) position to work closely together with the project team from TechnoServe, MUSIKA and WFP.

III. Job Description

Major responsibilities

  • Participate in preparing an industry diagnostic and an industry strategic plan for the development of the post-harvest loss technology industry in Zambia
  • Participate in design of client selection tool and selection of clients
  • Participate in preparing company specific plans for enhancing the performance of Zambian companies engaged in the manufacturing and sale of post-harvest loss technologies. Technologies may include arable crop on-farm solutions such as hermetic bags, mini-silos, fumigation solutions; arable crop first level aggregation solutions such as low cost sheds and bulk handling/storing technologies; and/or cold chain solutions including farm and enterprise level innovations in low cost cooling, handling and storing of perishable produce
  • Provide customized support, training and advice to Zambian post-harvest technology companies in accordance with the plans mentioned above and in response to specific opportunities and requests. Key areas of focus are expected to include marketing, sales, product design, finance, profitability, business planning, organisation and other business related areas.
  • Plan and provide support, training and advice to the industry at large as appropriate and in response to the industry strategic plan and specific opportunities.
  • Develop and sustain trust-based relationships with the client companies and other key industry stakeholders as required.
  • Carry out other activities as required and feasible to make the project succeed.

Planning, reporting, and collaboration

  • Manage his/her time effectively and work closely with the Senior Technical Advisor (STA) to develop a work plan
  • Work closely together with colleagues and partners from TechnoServe, MUSIKA and WFP
  • Familiarize his/her self with the indicators and targets as defined for this program
  • Ensure that deliverables are on time, within budget and at the required level of quality
  • Proactively raise opportunities and issues of concern with the STA

Reports to: The BA will report to the Senior Technical Advisor who will act as program lead.

IV. Required Skills & Experience:

Candidates applying should possess the following requirements:

  • Zambian citizen or right to work in Zambia
  • Bachelor Degree in business or related discipline, a postgraduate qualification will be an added
    advantage
  • 5 years relevant working experience of which preferably at least 3 in the private sector
  • Comprehensive knowledge within areas such as business management, marketing plan development, marketing and sales management, business plan writing, supply chain studies and market surveys
  • Knowledge of agriculture and food industry in Zambia an advantage
  • Proficient computer skills in business software (Excel, MS Project and PowerPoint)
  • Strong analytical skills including in written form
  • Excellent interpersonal and oral and written communication skills
  • Ability to self-start and to generate innovative solutions in work situations
  • Fluency in English required, with knowledge of local languages an advantage

To Apply: Please submit your application (by email only) to with email protected the position title placed in the subject line. Please include (1) cover letter describing your interest, (2) curriculum vitae and (3) telephone contacts of three referees. Please include all requirements in one document. Applications will be treated confidentially. Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement. Deadline for applications is 3rd August 2018. Note that only short-listed candidates will be contacted. No phone calls please.

TechnoServe is an equal opportunity employer.

Partnership Manager

This role will work closely with PEAS Zambia Country Director to manage and build PEAS’ partnership with the MOGE as PEAS expands from 3 to 30 schools over the next few years.

The role will work to secure long-term government and wider sector support for PEAS’ partnership approach, and work to build PEAS’ profile as a thought leader in the education sector in Zambia.

The role will also manage PEAS Zambia’s broader government engagement work, lead on Zambia-based business development and contribute to PEAS global business development and advocacy initiatives.

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Contact Centre Team Leader

Job Summary:

To efficiently supervise the day to day operation of a Contact Centre team, ensuring that the immediate operational needs of staff and customers are properly addressed. Make sure the team members / Contact Center agents adhere to the established performance indicators of the project/department

Supervisory Responsibilities:

This position has supervisory responsibility for the following:

  • Call Center Agents
  • Contact Centre Agents

Essential Duties and Responsibilities:

(Includes but not limited to)

  • Manage a team of call/contact center agents.
  • Be in charge of call center daily Execution and management.
  • Handle escalation calls and be available when an agent appears to need assistance.
  • Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
  • Meet assigned project KPIs effectively. Monitor & take measures for improvement of team and individual performance against the agreed KPIs of the project
  • Motivate and encourage agents through positive communication and feedback
  • Set targets for all other call center agents to meet up with
  • Schedule and organize shift patterns for CC agents
  • Monitor all calls to ensure that quality standards are strictly adhered to
  • Facilitate and organize training session for all agents and participate in recruitment of new call center agents
  • Recommend and purchase gadgets to enhance job performance at the call center
  • Conduct regular review of all call center agent performance and organize training sessions for under performers
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
  • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Preferred Skills:

  • Relevant Call Center Experienced
  • Excellent leadership and interpersonal skills
  • Demonstrated service excellence at a senior level in a Call Center
  • Ability to manage and motivate staff within a team environment
  • Excellent written and verbal communication skills
  • Good decision making and problem solving skills
  • Attention to detail, initiative and set high standards
  • Ability to prioritize work and workloads across a team

Preferred Qualification:

  • Minimum higher Diploma or Graduation studies completed
  • Minimum 3 years of experience in a Call/Contact Center
  • Minimum 1 year of experience in a Call/Contact Center as team coordinator role

Interested candidates can send their updated profiles to                email protected

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Procurement and Stores Manager

Overall Purpose

  • To implement group procurement procedures efficiency,
  • To implement Stores control for vehicle spares and general equipment.
  • To ensure stores integration to accounting and cost control systems (SAP)
  • To ensure operating stock levels for Zambia Operations correct to meet demand

Accountability & Responsibility Areas.

  • Establish a robust warehouse and procurement set up for the Group,
  • Conduct an audit of the Company’s procurement and store processes,
  • Determine stock levels and plan purchasing cycles,
  • Devise and employ fruitful sourcing strategies,
  • Negotiate with external vendors to secure the most advantageous terms,
  • Track and report key functional metrics to reduce expenses and improve effectiveness,
  • Control spend and build a culture of long term saving on procurement costs,
  • Manage local staff by building their capacity to improve their efficiency.

Formal Training/Education/ Experience

  • Minimum of bachelor’s degree in related field.
  • Experience in working in a structured system.
  • Extensive knowledge of procurement and stores management systems.

Knowledge & Skills

  • Commercially astute.
  • Strong communication and interpersonal skills.
  • Self-motivation, leadership and innovation.
  • Excellent written report writing skills.

Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Head of Banking Services

AB Bank Zambia Limited, is a bank with a mission to improve access to a broad range of financial services for the majority of Zambian businesses and their owners in a sustainable and efficient manner. The bank provides financial services to Micro, Small and Medium-sized Entrepreneurs and their families in Zambia. AB Bank has been operating in Zambia since 2011 and has since grown steadily with prospects of further expansion.

In order to support our rapidly expanding branch network, we seek to recruit the services of an individual to fill the position of Head of Banking Services(1).

RESPONSIBILITIES

  • Manages the Sales Strategy of the department, and deliver high quality sales and services that reflect the needs of the customer, as well as meet the bank’s business and social objectives.
  • Promotes effective communication, good team spirit and build high morale amongst Banking Services personnel. Build and maintain a dynamic, motivated workforce at optimum resource numbers to deliver the business. Coordinating and providing feedback to Banking Services Staff to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled.
  • Support the sales team with regards responsibility for Bank’s High Net worth segment in order to manage this segment for value and maintain support and rapport in liaison with the
    team leaders to ensure banking services business units fulfil customer service expectations.
  • Trains and mentors the sales force on sales and technical skills.
  • Liaise with marketing and branches in the planning and holding of customer and general promotional events.
  • Assists COO with product development and the management and implementation of any special projects concerning the Banking Services Department.
  • Manages upcoming projects within the sphere of the Banking Services Department.
  • Observes changes in the banking industry and regulation, passing the information to COO for further action. Support the COO in preparation of trainings, meetings, data analysis and performance management.
  • Represents the bank and attends selective meetings e.g. BOZ, BAZ and Cash Management Committees and other external stakeholders.

PERFORMANCE REQUIREMENTS

  • Good track record in leading teams and developing staff.
  • Strong track record of target achievement.
  • Excellent sales and negotiation skills.
  • Budget and report writing skills.
  • Excellent training and mentoring skills.
  • Advanced Project Management skills.

COMPETENCIES

  • Ability to think strategically and proactively
  • Ability to prioritize and manage large amounts of complex tasks independently
  • Ability to effectively communicate with very varied target groups from clients, through staff, to other banks, regulators and investors
  • Ability to motivate, coach and lead a big team.

EDUCATION AND EXPERIENCE

  • Experience as a confirmed Branch Manager
  • A bachelor’s degree in business, marketing, or a related field.
  • Good knowledge of all operations, products, services and management structures of the Bank
  • In-depth understanding of risks and business opportunities in Banking Services
  • Experience in implementing a strategic sales plan that expands company’s customer base and ensure its strong presence.

APPLICATION DETAILS

If you can identify with our mission and you enjoy working with diverse driven teams, we can offer you an interesting position in a friendly and result driven working environment.

Email your CV and application letter to email protected by Friday 27th July 2018 indicating the position you are applying for in the subject line. No hard copy and late application will be accepted. Please ensure that you mention www.zambia.jobsportal-career.com as the source of this job advertisement.

Only shortlisted candidates will be contacted but we thank all of you for your applications.