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Service Centre Controller at MTN Zambia – Job Ref: 25

Here is an opportunity to work in a true pan African Company with increasing financial inclusion through entrepreneurship, creaming it up with a “good together feel”

Women are strongly encouraged to apply

Responsibilities

  • To manage the Service Centre, providing customer centric, cost–effective service in order increase the overall sales performance of MTN Zambia
  • Translates unit business plan into annual Service Centre plan, ensuring that the teams have the required product stocks, information and resources required to achieve Service Centre objectives
  • Ensure the MTNZ policies, processes and procedures are well disseminated amongst Service Centre staff to facilitate effective customer service
  • Ensures that brand corporate identity, retail visual identity and merchandising standards are maintained within the Service Centre
  • Manages the Service Centre team towards objectives set, ensuring that the teams comply with policies, processes and procedures, and meet customer service and performance standards. Monitors the performance of staff and any corrective action agreed
  • Manages the resolution of escalated queries and complaints, ensuring that these are resolved within service level standards
  • Conducts reconciliation of stocks and cash at the Service Centre according to policy and procedures
  • Ensures that cash is banked on a daily basis as per policy and procedure
  • Liaises with other departments to facilitate adequate service provision within the Service Centre

Candidate Requirements

  • Sales/Marketing/Business or equivalent professional Diploma
  • Grade 12 Certificate (At least 5 credits in English & Maths with any other 3)
  • 3 Years sales experience
  • Administration and Operational Management experience
  • Telecommunications experience

Please indicate the job title in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your letter and CV only, in a single document. Hand delivered or posted applications will not be accepted.

Note that only shortlisted candidates will be contacted.

How to Apply

To apply for this job email your details to jobs.zm@mtn.com

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