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Revenue Assurance Analyst Job at Airtel


Airtel

DEPARTMENT : Finance

VACANCY : Revenue Assurance Analyst

LEVEL : Senior Officer

LOCATION : Lusaka, HQ

JOB PURPOSE

Responsible for ensuring no revenue leakage or fraud occurs in the company’s Mobile Money (Airtel Money) Product & improving the control environment for Airtel Money through reliable analytics

REPORTING TO THE HEAD, REVENUE ASSURANCE & FRAUD MANAGEMENT, THE MAIN DUTIES ARE:

Drive Product Implementation Validation

  • Work together with Revenue Assurance Central (RACE) team to ensure that all new products and existing product changes on Airtel Money are configured correctly on the Mobile Money system
  • Ensure that all new products & existing product changes are comprehensively tested/validated
  • Liaison contact between Revenue Assurance central team (India) and local Airtel Money Projects, Operations & Commercial teams
  • Ensure zero leakage on newly implemented products
  • Continuously improve the end to end Airtel Money New Product Implementation process
  • Responsible for maintaining all Product Concept Note Documents (PCNs) and a master list/tracker of all Airtel Money Products and Services

Reporting & Analysis

  • Monitor transaction trends for all Airtel Money services and identify areas of opportunity/ revenue improvement
  • Monthly wallet movement reconciliation to ensure inter-wallet balance transfers are reconciled
  • Trend & Analysis of GSM product purchase via Airtel Money
  • Cash IN and Cash OUT (Deposit & Withdrawals) performance analysis
  • Validation of end to end churn process (cleanup of unused numbers on the Airtel Money systems)
  • Monthly Airtel Money business health-check dashboard report
  • Timely and accurate validation of all Airtel Money Commissions Payout based on applied business rules
  • Trust bank wallet reconciliations
  • Monitoring & Analysis of International Airtel Money transactions
  • Merchant billing & revenue share reconciliation to ensure 100% accuracy in billing of all merchants based on contract terms
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Mobile Money Fraud Management

  • Responsible for implementation of new controls and alerts on the Airtel Money Fraud Management system
  • Responsible for monitoring and reporting on all multiple Airtel Money wallets registered under single ID
  • Responsible for monitoring all merchant account details configured on the system to capture any ‘dummy’ account creations
  • Identify leakage and fraud gaps within Airtel Money processes and policies
  • Review and correct Role & Responsibility gaps/alerts as triggered by the SAS Fraud Management system

Governance

  • Overall responsibility of the Airtel Money Revenue Assurance Balanced Score Card
  • Oversee the execution of Airtel Money Self Validation Check Controls performed by Revenue Assurance Central team (RACE) ensuring completeness, timeliness and accuracy of controls done
  • Ensure appropriate closure response is provided within 48 hours for all open alarm notifications that are raised from the Airtel Money SAS system or RACE controls
  • Review and update all Airtel Money Controls to ensure relevance of controls to existing / new products

EDUCATIONAL QUALIFICATIONS & FUNCTIONAL / TECHNICAL SKILLS

  • University bachelor degree in a Business related field and/or IT related field

RELEVANT EXPERIENCE

  • 3 – 5 years’ work experience/exposure working in a telecom, mobile commerce or financial institution
  • Exposure and experience in product management
  • Certification or relevant experience in Project Management. Project Tracking & Risk Assessment

OTHER REQUIREMENTS

  • Functional knowledge of Mobile money and standard GSM Network
  • Strong data analysis, data modelling and statistical skills with a good eye for details.
  • Oracle DB SQL knowledge (+ Linux as added advantage)
  • Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations
  • Proficient in querying a large amount of data using SQL queries
  • Should be able to work and deliver under pressure and tight timelines
  • Take ownership for the work assigned and have good follow through skills
  • Ability to work effectively in a team environment as well as individually
  • Good command of the English language + good presentation skills
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DESIRABLE ATTRIBUTES

  • Good analytical skills
  • Risk conscious and innovative in control development
  • Organized & Time Conscious
  • Excellent verbal and written Communication Skills
  • Works well with diverse teams
  • Ability to self-manage ensuring timely delivery of work, prioritize tasks & deliverables

CLOSING DATE

Suitable candidates are required to send their application & Curriculum vitae to jobs@zm.airtel.com. Closing date for applications is 11th September, 2020.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, sexual orientation, disability, ethnic grouping nor HIV/AIDS status.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

How to Apply

To apply for this job email your details to jobs@zm.airtel.com

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