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Customer Experience Design and Insights Analyst at Ecobank

Ecobank Zambia is a full-service bank providing a broad range of products and Services to Consumer, Commercial and Corporate business segments within its 7 branches.

The bank’s vision is to build a world-class Pan-African bank and contribute to the economic development and financial integration of Africa by providing customers with convenient, accessible and reliable financial products and services. The bank is an affiliate of the Pan-Africa Leader Ecobank Group which is present in 33 Countries in Africa.

In order to respond to our growing market with the required human capital, we are currently looking for an experienced professional in the following area:

CUSTOMER EXPERIENCE DESIGN AND INSIGHTS ANALYST

  1. PRIMARY PURPOSE:

Under the direct supervision of the Head of Customer Experience of the Bank, the Customer Experience Design and Insights Analyst will drive a culture and practice of data driven and evidenced-based customer experience decisions while ensuring that customer expectations as well as the Bank’s business objectives are aligned.

  1. KEY RESPONSIBILITIES:

STRATEGY

DESIGN

  1. QUALIFICATIONS, EXPERIENCE AND PERSONAL ATTRIBUTES:

If you meet the requirements above and would like to be part of our vibrant and result oriented team, send your application clearly stating the position you are applying for in your cover letter with a detailed Curriculum Vitae including copies of your academic qualifications to:

JHRZambia@ecobank.com

Please note that only shortlisted candidates will be contacted. The closing date for receiving applications is 13th October 2020

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