Regional Business Manager (2) at cGrate Zambia

cGrate Zambia

Position Overview

The Regional Business Manager is responsible for merchants acquisition and retention. The RBM is also responsible for managing the acquisition and retention teams. The RBM will manage a specific region of the business’ demarcated regions.

Job Responsibilities

  • Formulate merchant recruitment and retention strategies for specific regions
  • Manage merchant profitability
  • Grow EVD, Cash Deposits, Cash Withdrawals, Merchant Payments and Online payments business lines
  • Assist in recruitment of junior sales teams for regional sales coordinators
  • Inspire and drive merchants strategy through sales teams
  • Manage merchant support and training
  • Market analysis on products trends as well as merchant trends
  • Contribute to new product development as well as enhancement of existing products
  • Manage the region sales coordinators ensuring revenue and expenditure targets are met
  • Guide exco on sales strategies for their regions and align sales to company goals

Accountability and Performance Measures

  • Accountable for achievement of revenue targets for the following business lines:
    • Airtime and Bill Payments
    • Cash Deposits and Cash Withdrawals
    • Merchant and Online Payments
  • Accountable for performance of the regional sales coordinators
  • Accountable for revenue target achievement and expense management in appointed region
  • As well as above, any other duties given by management

Organizational Alignment

  • Reports directly to the managing director
  • Will manage directly the sales team for appointed region


  • Minimum 3-year degree in any field
  • Four years post qualification experience in a management position
  • Four years post qualification sales experience in an FMCG environment
  • Minimum 2 years’ experience in digital financial services
  • Experience in leading a team of 5 or more people

Personality Qualities

  • Strong leadership skills
  • GO getter, self-driven
  • Patient, exudes Humility
  • Clean criminal and employment record
  • High Integrity morals

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