- Company: Absa Bank
- Location: Zambia
- State: Luanshya
- Job type: Full-Time
- Job category: Banking Jobs in Zambia
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
To plan and oversee the delivery of accurate and timeous banking transactions through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Transactional Processes:: – Manage and monitor capacity and workloads within areas of accountability and re-allocate efficiently and effectively; – Accountable for ensuring seamless execution of day-to-day core processes; – Ensure that all transactions performed within area of accountability are compliant with appropriate regulatory and control frameworks; – Ensure the team executes all duties in a timeous and efficient manner. These may include: KYC reviews, PEP reviews, Annual Client Reviews – Manage the rejections/rework rates and ensure corrective measures are implemented to address issues – Deliver all Project related initiatives within area of accountability | Stakeholder Management:: – Build strong relationships with both global and local internal and external stakeholders. – Effectively communicate developments within areas of activity to all relevant stakeholders. – Ensure impeccable and timeous service levels – Liaise with various Business Units to achieve business objectives – Ensure that teams collaborate effectively to deliver a high level of client service – Liaise with Process and Projects Managers | Query resolution:: – Escalation point for issues and queries within areas of accountability – Undertake query resolution related to client portfolios | People: : – Manages colleagues in area of responsibility to deliver against the operational plans and performance targets (including cross product / collaboration goals), leveraging appropriate people management practices (across the employee lifecycle) & team process to ensure effectiveness, – Actively coaches and develops team members; -Drive staff engagement by acting as a role model for the organization’s values and behaviours
National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
Closing Date : 17 March. 2021