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Human Resources Officer 260 Brands (Seba Foods Zambia Ltd.)

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Position: Human Resources Officer
Business: Seba Foods Zambia Limited
Work-level: Junior Management
Location: Lusaka, Zambia
Reports to: Human Resources and Talent Development Manager

Job purpose

The HR Officer shall report directly to the HR Manager. The HR Officer will be responsible for providing assistance to the developing, planning and implementing human resource daily operations, programs and policies as well as ensuring administrative and compliance duties are carried out successfully. Opportunities for advancement to more senior leadership pending demonstration of good performance.

Key responsibilities

The Human Resource officer role will provide key support to the HR Manager by carrying out core responsibilities listed below, at the discretion of the HR Manager:


1. Recruitment of top talent for all Company Departments, utilizing advertising campaigns, school and university relationships, and website presence to promote employment opportunities
2. Screening candidates in preliminary interviews for final interviews by Heads of Departments
3. Manage onboarding documentation requirements for newly hired employees
4. Collaboration with Heads of Departments with employee contract management, including employee contract changes in conditions, contract renewals and probation extensions, preparing resignation/termination acknowledgement letters and conducting exit interviews
5. Research and make recommendations for improved employee retention; coordinate and implement staff retention initiatives where necessary

6. Ensuring compliance with legal and cultural expectations when it comes to employee compensation
7. Assist in payroll preparation by inputting relevant data into Belina software database, such as new employees, departed employees, changes in conditions for existing staff contracts, loans/shortages, mid-month payments, etc.
8. Ensure proper payroll administration practices are carried out by ensuring appropriate documentation is maintained and payslips are distributed timely to staff
9. Discussing raises and other compensation increases and/or decreases with employees in the organization; calculating and distributing bonuses at end of the year
10. Implements employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management

Employee and Labour Relations
11. Handles disciplinary management issues by counselling and advising employees, and counselling HODs and managers on issuing verbal warnings and warning letters; conduct investigations where necessary
12. Bridge management and employee relations by addressing staff demands, grievances or other issues; troubleshoot inquiries and conduct investigations where necessary; mediate disputes between employees and other employees as well as between employees and supervisors
13. Handles cases of theft and any associated legal procedures
14. Represents the company in labour-related court hearings and disputes
15. Discussing employee rights with unions, management, and stakeholders; participate in union negotiations where necessary
16. Develop and implement human resources policies and procedures; Counsels managers and employees in the interpretation and application of corporate policies and procedures.
17. Acting as the voice of the organization and/or the voice of the employees during any broader organizational issues pertaining to employee welfare
18. Remain visual on the production floor each week for employee communication and awareness & field HR inquiries
19. Support CEO with development and implementation of an organizational culture that is positive, nurtures talent and helps staff feel a part of a successful, purpose-driven business and to see the impact they’re having in through the work they do
20. Support CEO with engagement, motivation and preservation of human capital, including dissemination of employee engagement surveys, coordinating team building events, etc.

Administration and Compliance
21. Provides day to day solutions, expert counsel and accurate and timely information to CEO and other management on Local and Industrial Employment Code Act compliance; Maintain compliance knowledge for all HR activities and practices,
22. Supervises and/or completes on his/her own the compliance procedures required with statutory bodies such as (but not limited to) Ministry of Health, Lusaka City Council, NAPSA, ZEMA, Zambia Weights and Measures, NHIMA, etc.
23. Update human resources databases by inputting information on new hires, resignations, terminations, paid leave, and sick leaves. Maintain personnel records using Belina computer software.
24. Supervises and/or processes employees’ requests for paid leave, other leave and sick leave
25. Manage worker’s compensation claims administration and safety committee support initiatives.
26. Manage employee data to develop meaningful HR metrics to provide decision support to the CEO

Development & Training:
27. Support CEO with Training & Development initiatives including, but not limited to: assessing training needs of staff, coordinating and implementing quality, health and safety training and behavioural change, developing succession and career development programs for aspiring management prospects, and performance management systems to drive high performance.

Key Qualifications & Requirements


1. 3-5+ years’ experience in progressively responsible human resource roles in a manufacturing environment preferred, including combined 2+ years of experience in Labor Relations and Employee Relations and 3+ years of experience in a supervisory role
1. Diploma in Human Resources or a related field,
2. Broad knowledge and skills in Human Resources principles and practices including knowledge of Employment Code Act, staffing and recruitment practices, compensation & benefits, employee relations, policy development and implementation and supporting diversity
3. Strong PC application skills including MS Office programs such as Word, Excel and PowerPoint
4. Member of ZIHRM
5. Has hands-on experience with employee disciplinary meetings, terminations, investigations and court hearings
6. Belina software experience a plus;

Skills & Characteristics:

1. Demonstrates a high level of integrity, a strong depth of knowledge, provides a wide range of HR concepts and takes a leadership role in various HR initiatives and projects.
2. Ability to listen well, comprehend and analyze situations; excellent critical thinking and decision making skills
3. Ability to develop effective working relationships within all areas of the company
4. Is able to handle payroll information and personal information with sensitivity and care
5. Excellent managerial skills and ability to motivate and inspire lower-level staff to achieve optimal performance
6. Able to pay close attention to detail and carry out basic, accurate calculations
7. Embodies a strong work ethic

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Interested applicants, please email a cover letter and CV only to, with ‘HR Officer’ written in the subject line. And fill in the assessment form here.

Closing Date : 31st March, 2021.

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