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Quality Assurance Officer x2 Zambia Tourism Agency


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QUALITY ASSURANCE OFFICER (2 POSITIONS)

Reporting to the Quality Assurance Manager, the Quality Assurance Officer will undertake the
development and review of minimum requirements, Tourism and Hospitality Standards in order
to make Zambia a more tourism competitive destination.

Principle Accountabilities:

  • Undertakes periodically the development and review of minimum requirements, Tourism and
    Hospitality Standards in order to ensure compliance and competitiveness in the industry
  • Undertakes regularly the conduct of inspections of tourism enterprises in order to ensure
    compliance to standards and requirements
  • Undertakes periodically the classification and grading of accommodation establishments in
    order to ensure uniformity within each category and cater for different segments in the market
  • Undertakes regularly the development, maintenance and publishing of tourism enterprises
    register in order to facilitate efficient storage and retrieval of information
  • Undertakes regularly tourism standards capacity building programmes in order to ensure
    adherence to standards

Qualifications and Personal attributes:

  • Full Grade 12 School Certificate
  • Bachelor’s Degree in Tourism/Hospitality Management or equivalent
  • Able to write technical and analytical report
  • Able to communicate effectively in English
  • Computer literate
  • Interpersonal skills

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Interested candidates with necessary qualifications and personal attributes for the jobs should submit their applications attaching detailed CVs and certified copies of educational and professional certificates to the address below on or before Wednesday, 7th April, 2021.

The Human Resource & Administration Manager

Zambia Tourism Agency

Petroda House

Corner Great East Road and Kalembwe Close

P.O. Box 30017

LUSAKA

Email: info@zambia.travel

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