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Quality Assurance Manager Newrest Zambia

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Employment Opportunity

Newrest Zambia is looking for a Quality Assurance Manager to be responsible for managing quality and safety standards of food products. The Quality Assurance Manager would directly report to the General Manager.

Job Purpose

The main purpose of the Quality Assurance Manager would be to develop and implement quality management procedures and systems in order to ensure that all products manufactured or marketed by Newrest Zambia are free from any flaws or errors and are of the highest quality

Key Responsibilities

  • Ensures compliance of all the Company’s Health and Safety, Quality, Food Safety and Environment requirements as detailed in the Health and Safety, Quality, Food Safety and Environment Management System are implemented and maintained in all existing and new sites
  • Reviews all internal and external audit reports to ensure that the company and client standards are being correctly and effectively implemented
  • Monitors compliance to HACCP system, EHS system and QMS requirements, update all information material and ensure that all updates are effectively communicated to all operating divisions
  • Undertakes planned EHS routine, quality and HACCP, Health and Safety and Environment system audits and yearly risk assessments of all activities, to ensure ongoing awareness of the need to minimize risks
  • Reports monthly results achieved for the QHSE key indicators and assess the achievement of targets set. Send monthly QHSE statistics to the head office on the first day of each month
  • Leads corrective and preventive actions and report actions implementation as required
  • Ensures development and update of training material and information for in-house food hygiene training, Health and Safety induction, HACCP, Environment and quality procedures management and compliance to the training plan for the year
  • Collects all injury on duty data monthly – measure the cost of injury/accident in line with NEWREST reporting procedures and ensure this is done within 24hrs of the occurrence of the incident
  • Assures compliance on yearly planned audits and reactive inspections on sub-contractors in terms of QHSE and food safety
  • Deals with product non-conformances/quality complaints
  • Leads investigation on any alleged food poisoning and other staff injuries reported. Initiates the investigation within 24hrs of reporting and presents the final report to the client and closeout presentation
  • Supports the development and maintenance of safe work procedures and work instructions as and when required
  • Encourages that the company vision and values are lived throughout all aspects of duties performed to encourage cross-functional teamwork, collaboration, and continuous improvement
  • Continually monitors the performance of and develop QHSE team skills
  • Establishes and maintains all records of the Quality Management System
  • Any other duties as assigned by the General Manager.


  • Degree in Microbiology / Food Technology / Quality Management or in Sciences with higher certificate in food premises inspection
  • Previous experience in agri-food industry is mandatory
  • At least 2 years’ experience as a QHSE officer
  • A knowledge of ISO 9001, 14001, 22000 standards would be much appreciated
  • Experience in Microsoft word and excel a must
  • English fluent is mandatory

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Interested candidates who meet the above-stipulated qualifications should send their application letters, Curriculum vitae, three traceable referees, and photocopies of relevant certificates to:

Applications should be received no later than 12th April 2021.

Note: Applications received later than this date would be disqualified.

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