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WASH Program Manager On Call Africa

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On Call Africa (OCA)

Program Manager – WASH in healthcare facilities

On Call Africa was set up by a group of doctors and international development experts, all with a shared desire to improve access to healthcare and health outcomes within rural communities. In particular, looking to support communities with traditionally poor access to medical professionals and amenities – Zambia was selected due its low ratio of doctors to people. Following a consultation with the Ministry of Health, the Southern Province was selected as the starting point.

We work in partnership with the Ministry of Health, Rural Health Facilities, volunteer Doctors from the UK, and delivery partners to support the development of strong and effective rural health systems in Zambia. We also work with Rural Health Facilities that have been identified by the Ministry of Health as being in need of capacity building and support. With these Rural Health Facilities, we map their catchment area, carry out in depth assessments of health facility needs, and the needs of their communities, and use these to work with the health facility staff to develop detailed quality improvement and implementation plans to improve access to and quality of healthcare. Once in place we work with the Ministry of Health, and our partners to deliver identified programmes of work.

One consistent challenge that we have identified in all health facilities that we work, and their surrounding catchment areas, has been poor access to Water, Sanitation, hygiene and waste management. For this reason, we reached out to WaterAid to explore the potential to work together to improve WASH services, alongside our existing medical interventions. Following a period of consultation, we have been selected as the delivery partner for WaterAid’s WASH in Healthcare Facilities Project taking place in 27 rural health facilities in Sesheke and Mwandi Districts. This role represents an exciting opportunity to deliver an innovative program that meets a clear need.
Job Description

Responsible to: Country Director
Located: Sesheke
Salary: k27,000 per month, dependent on experience
Hours: Full Time – 40 hours per week
Flexible Working: Given the nature of the role it is expected that the post-holder will work flexibly. This may include working extended hours, evenings, and weekends.


On Call Africa is looking for a Program Manager for its WASH in Healthcare Facilities (HCFs) Project. The aim of the project is to improve access and quality of WASH services in facilities in Zambia and strengthen the integration and management of sustainable WASH models and guidelines.

Empower and strengthen local structures to improve sustainable and inclusive access to WASH services in communities, and HCFs through a human rights-based approach (HRBA).

Project Outcomes
The project will focus on upholding and sustaining current successes for strengthening WASH in healthcare facilities, through a pilot that was run by WaterAid Zambia. The target districts are, Mwandi and Sesheke. The project has the following outcomes:

1. Increased access to inclusive and sustainable water supply and sanitation services in 27 healthcare facilities.
2. Increased knowledge and capacity of communities in three districts to demand their rights to quality WASH services in unserved healthcare facilities.
3. Improved institutional management for sustainability of water supply and sanitation services and hygiene behaviours.
4. Accelerated adoption and integration of WASH in HCFs models and guidelines for sustainable and inclusive WASH services that contribute to an acceleration of hygienic conditions in HCFs by MoH.

The main activities will include;

  • Providing WASH facilities in maternity annexes, delivery rooms, and sluice rooms; inclusive staff and patient toilets; shower rooms for patients; segregated inclusive outpatient toilets for males and females; as well as washing troughs, handwashing basins, and waste management facilities.
  • Providing the full package of water, sanitation, hygiene, waste management and environmental cleaning, per Joint Monitoring Program (JMP) standards.
  • Installing inclusive menstrual hygiene management (MHM) facilities and piped water networks to provide drinking water for learners and supply to school ablution blocks; hygiene behaviour change; HRBA; sexual rights and human rights; as well as interventions focused on boys and young men.
  • Mobilizing and empowering communities, particularly children, to demand their rights to WASH;
  • Strengthening capacity of institutions mandated to provide WASH in HCFs;
  • Influencing and engaging the public around sustainable and inclusive WASH, building upon the Kutuba Campaign, a hygiene behaviour campaign designed to address underlying motives in a creative and scientific manner as a means of furthering sustained behaviour change.

Main Duties

The Program Manager (WASH) will be expected to lead on efforts of project planning and management; fundraising; partnerships; and other tasks including: Lead and participate in WASH review meetings; respond to requests for information from stakeholders as required; undertake other professional tasks as reasonably requested by the country director.

The Program Manager (WASH) will also be responsible for;

  • Implementation of suitable approaches to ensure sustainable water, sanitation and hygiene services to the target institutions and communities;
  • Ensuring that sound technical and institutional advice to OCA and partners in relation to effective delivery of water, sanitation and hygiene services to the target institutions and communities;
  • Annual planning and budgeting processes for the project;
  • Ensuring an integrated way of working with other programmes through development of clear working modalities for information sharing and support;
  • Overseeing the implementation of programme quality standards and ensuring the OCA policies and standards are applied in all aspects of the project;
  • Contributing to the development of models and packaging of learning materials to contribute to sector learning and organisational learning;
  • Identifying strategic research areas within the project and ensuring the utilisation of research results;
  • Ensuring the appropriate collection of all M&E requirements of the project and quality checking all required data;
  • Ensuring the strategic management and quality of the project outputs;
  • Establishing realistic and optimal project and implementation plans in collaboration with the implementing partners, stakeholders and beneficiaries;
  • Managing the implementation of the project including procurement in accordance with the procedures and standards;
  • Building and nurturing effective and efficient partnerships with implementing partners, stakeholders and beneficiaries;
  • Managing the project implementing partners in accordance with the requirements as outlined by OCA;
  • Supervising, monitoring, evaluating and reporting on the project objectives, outcomes, outputs and activity according to the M&E plan and reporting requirements;
  • Directly managing and overseeing small team of project officers;
  • Ensuring timely, quality designs and construction of WASH infrastructure;
  • Coordinating, documenting and disseminating the experiences of the project including successes, challenges, issues and resolutions;
  • Contributing to project implementation technical discussions with OCA and other stakeholders;
  • Engaging in regular communications and meetings both internal and external of the organisation;

Experience and Technical Skills

  • A Degree in Development Studies from a recognized University, or professional qualifications in or other related discipline required
  • A minimum of five years’ experience in programme planning, development and management at managerial level in WASH
  • Experience in participatory monitoring and evaluation approaches and proven experience in water and sanitation work in the Zambian context.
  • Experience in developing and managing projects, including staff, budgeting and budget management
  • Experience in implementation of integrated programmes and experience in leading development of models and approaches and packaging learning
  • A clear understanding of WASH programming and policy contexts
  • Experience of development and management of teams and partner organisations
  • In-depth knowledge of participatory approaches, facilitation and training techniques
  • Ability to think strategically & translate development and fiscal plans
  • Sound knowledge of hygiene promotion and sanitation issues
  • Computer-literate (word processing & spreadsheet packages including power point)

Skills and Abilities

  • Excellent attention to detail and accuracy
  • Numeric Literacy
  • Ability to schedule and manage tasks effectively, setting priorities and meeting deadlines including working under pressure and prioritising workload according to the changing needs of the programme
  • Strong leadership ability including conflict-resolution and problem-solving skills
  • Ability to apply conceptual, analytical and evaluative skills and identify potential issue
  • Excellent writing and editing skills
  • Strong interpersonal skills including motivational attitude
  • Ability to work as a part of a team and as such will be required to collaborate with staff across the organisation
  • Fluency in English
  • Fluency in Lozi
  • Commitment to On Call Africa’s values and a working style that reflects these values

To apply for the role, please submit a CV and cover letter outlining why you would be a good fit for the role to by 17:00 4th June 2021.

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