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Human Resource Officer CARE Zambia

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CARE Zambia an International Non-Governmental relief and development organization with various projects in Central, Copperbelt, Eastern, Muchinga, Luapula, Lusaka, Northern, North-western, and Southern provinces of Zambia, has the following vacancies available at Head Office in Lusaka;

Job Title: Human Resource Officer                               

Reports to: Human Resource Manager

Type of Contract: Fixed Term

Job Summary

Reporting to the Human Resource Manager and a member of the program Support Team, the overall purpose of the position is to support and contribute to the attainment of the Human Resource operational.

The position holder provides a wide range of Human Resources services to internal clients  to be the point person for Human Resources support within a larger CARE Zambia internal service/support operation.

Area of delivery Scope and expected outcomes
Operational Human Resources
  • Applies Human Resources and Administration policies and practices to staff and vendor requests directed to HR & Administration support area
  • Takes in requests, ascertains the nature of the requirement and delivers the HR & Administration service/support within established policy, practices, service level and authority thresholds.
  • Plans and coordinates new employees orientation and induction programs
  • Stays current with policies, procedures and practices governing human resources and administration support; as appropriate, suggests changes to improve service levels and efficiency
  • Processes financial payments where appropriate and as required
  • Escalates issues which exceed authority threshold in Procurement Requisition and other HR payments, which are contentious or require further investigation.
Performance management and Staff Development
  • In coordination/consultation with the PSM – HR, collects APAA forms, and consolidates APAA information
  • Compiles training needs identified / assessed through the Annual Performance Agreement and Assessment (APAA)
  • In consultation with PMs/Unit Heads coordinates staff training (on the job, coaching, seminars, workshops, conferences, formal training, etc)
  • Organizes day-to-day activities and manages own time to meet deadlines and priorities;
  • Maintains “to do” lists and detailed human resource daily work schedules
  • Plans and coordinates new employees orientation and induction programs
  • Stays current with policies, procedures and practices governing human resources and administration support;
  • As appropriate, suggests changes to improve Human Resource service levels and efficiency.
Processing Human Resource Payments and Medical Scheme Management
  • Maintains good business relationships with staff and, as required, with external suppliers of goods and services relevant to human resources and administration support.
  • Coordinates departmental procurements, and ensure availability of office supplies for the unit and CD’s Office.
  • Responsible for staff Medical application forms  and Maintains record of all CARE staff on medical cover
  • Reconciles Medical expenses reports from Medlink for Life (Medical scheme Administrator
  • Makes requests for medical cards on behalf of all CARE Zambia employees on medical scheme.
  • CARE contact person for staff medical scheme management (Medical card requests. Receiving and recording).
Managing Separations and Administration
  • Prepares Documentation and processes Human Resource Financial requests.
  • Prepares Procurement Requisition forms for all HR unit supplies
  • Maintains Human Resource prescribed files and database
  • Produces regular reports, statistics and monitoring and evaluating HR & Administration activities
  • Handles clearance and payment documentation on staff separations (Resignations, terminations, dismissals, end of contracts/projects, death, etc) in consultation with the Program Support Manager – Human Resource;
  • Facilitates payment of gratuity and final benefits.
Records Management and Employees system Setup
  • Manages filing of personnel records and filing system; coordinates departmental procurements
  • Manage Volunteers and lower level staff recruitment
  • Handles Employee vendor set up in PeopleSoft and manages Human Resource Data and correspondence
  • Performs any other duties as assigned by the supervisor

Qualification, Experience and Competencies:

Education and experience                   

  • Diploma in Human Resource Management/ Public Administration/ or related field
  • Minimum of 2 years HR work experience, in the full range of human resource Operational activities (recruitment and selection, performance management, staff development, employee relations etc.)
  • Experience in operational HR administration.
  • Must be a member of the Zambia Institute of Human Resources Management – ZIHRM

Knowledge, Skills and Competencies:            

  • Ability to demonstrate knowledge and understanding of HR policies and procedures, and HR best practices
  • Knowledge of Zambian labor laws and processes
  • Ability to resolve issues independently and stays current with CARE Procedures
  •  Coordination skills and responsible.
  • Strong problem solving skills with integrity
  • Responsive and equal to the task.

Contacts/Key Relationships  

This role is expected to establish and maintain open, professional, and cordial relations with the Country Office’s internal and external customers. These include and not limited to;


  • Country Office teams; Program, Program Support, Teams
  • Shared Service Centre, Sub Regional / Regional Office, and Head Quarters

External :

Other organizations (peer organizations)

Suitably qualified and interested members of the public are invited to apply. Application letters accompanied by detailed CVs and daytime contact numbers should be sent to:

Closing Date: 19th June, 2021

CARE is an Equal Opportunity Employer promoting gender, equity, and diversity. Female candidates are strongly encouraged to apply.

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