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Business System Analyst Sanlam Life Insurance Zambia Limited

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Job Summary

Reporting to the Chief Operating Officer, incumbent will be responsible for the assessment of business needs and requirement s and translate these into best workable solutions and review of business systems and advise business stakeholders on ways to improve business processes.

Main Duties/Responsibilities

  • Business and System Analysis
  • Provide business case support to line management to align the processes, technology and human  resources with the business strategies
  • Recommend controls by identifying problems and implementing improved procedures and efficiency management
  • Ensure solutions adhere to appropriate policies, regulations, and audit control to mitigate risk
  • Facilitate client inter actions to establish need/requirement
  • Analyze requirements, redesign processes and construct workflow charts/diagram
  • Identify and document business requirements (BRD)
  • Manage quality of development life cycle
  • Quality of delivery of solution in relation to solution design
  • Input into development of test plans / cases
  • Assist project managers to implement a solution
  • Provide implementation and post implementation support
  • Prioritize work per delivery requirements and company strategy
  • Measurement and Reporting
  • Developing of dashboards, reports and tools that provide a clear view of operations performance, the  identification of gaps and opportunities
  • Build and/or contribute to business process blueprint
  • Impact assessment and cost / benefit analysis
  • Facilitate and report on benefit tracking and manage operational efficiencies
  • Maintain system protocols by writing and updating standard operating procedures and process  diagrams
  • Develop and evaluate performance of solutions, services, and initiatives
  • Any other duties as assigned

Minimum qualifications and experience


  • Diploma/Degree or relevant business related tertiary qualification or a recognised Business Analyst certification
  • At least 5 years’ relevant experience as a business analyst or 5 years’ experience as operational specialist obtained in the insurance industry
  • Demonstrable business process analysis experience
  • Business Writing and presentation skills
  • Software Development Life Cycle (SDLC) experience
  • Quality and risk management understanding
  • Computer literacy – MS Office – well advanced skills
  • MS Project, MS Visio, Access, and SQL will be critical
  • BI reporting tools experience
  • Data Analytics and Data Modelling experience
  • Academic and technical business experience
  • Good communication skills both oral and written

Interested candidates who meet the minimum qualifications should apply to the Head of Human Resources, Sanlam Life Insurance Zambia Limited, Zenera House, Corner Lagos and Lubuto Roads P.O. Box 31991, Lusaka Zambia or email to vacancies@sanlam.co.zm not later than Thursday 15 July 2021.

Only shortlisted candidates will be contacted.

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