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Receptionst Mika Hotels Limited

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DEPARTMENT:  FRONT DESK

JOB TITLE: RECEPTIONIST

REPORTING: FRONT DESK SUPERVISOR/GENERAL MANAGER

PURPOSE: Your Primary duty is to be responsible of taking care of the front desk or reception desk operations

QUALIFICATIONS AND PERSONAL ATTRIBUTES

  • Minimum of a Certificate in front office operations or Diploma in General Hospitality or any equivalent combination of education and experience (i.e. 2 years) sufficient to perform job duties may be considered
  • Creative, self-motivated, proactive and confident
  • Experience working with a diverse team and strong willingness to build capacity of local staff
  • Able to show Creativity, innovation and initiative and have good interpersonal skills.
  • Be physically fit and be able to pass pre-employment and medical examinations.
  • Must have Good written and oral communication skills in English language.
  • Ability to listen and learn skills required in performing higher duties satisfactorily.
  • Able to interact with personnel from other departments as well as the clients and their families living in the accommodation unit throughout the hotel.

YOU’RE RESPONSIBILITIES


The specific duties of the receptionist will be as set out below but not limited to:

  • Should appear very neat and tidy and also be respectful and polite to guest on their arrival. Welcoming of guests with the best courtesy reception.
  • Make reservations and check in guests on their arrival.
  • Check out guests who are leaving and accurately prepare their bills.
  • Receive incoming calls professionally and forwarding messages to the relevant clients and staff.
  • Receive and send faxes when required.
  • Place and keep records of all telephone calls, emails, WhatsApp messages as well as all other social media platforms.
  • Courteous management of all visitors to the company.
  • Receive monies from guest and render proper accounts.
  • Make sure that the reception area is clean at all times and the front desk should always look tidy and organized.
  • Report any maintenance faults to management and to the maintenance department.
  • Handle difficult guest in a very professional manner and call the Manager if the need arise to do so.
  • Keep track of all the meal sheets and forward the same to accounts for further processing.
  • Handle all guest enquiries, complaints and ensure they receive prompt attention.
  • You will perform other reasonable tasks that may be requested by your superior from time to time

Interested applicants should forward their detailed curriculum Vitae to mhhr@mikahotels.com or send hard copy applications to Mika Hotel in Kabulonga. Please note that only shortlisted candidates will be contacted. The closing date for receiving applications will be Friday 8th October 2021.


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