Assistant Agency Administrator DBK Management Consulting Limited

Assistant Agency Administrator – Lusaka

(HQ)

Job Summary:

Reporting to the Head of IL – The role of the Assistant Agency

Administrator is to ensure Quality Agents staffing through proper

recruitment, development, and competitive retention.

Purpose of the role

Effective Recruitment

Commission Statements

Managing Agents Incentives

Effective exit processes

Branch Operations

Main Duties/Responsibilities:

Agency Administration

Ensure the recruitment process is adhered to before agent’s

placement.

Liaise with Premium Administration department on commission

statement generation and reconciliations before dispatch to

branches

Prepare incentives when due and facilitate timely processing

Responsible for ensuring the exit process is adhered to on

each exit and all documents correctly filed

Ensure quarterly manpower audits and correct keeping of

records

Continuous engagement of branch staff on agents matters to

ensure effective agents’ welfare

Branch Management

provide support to branches through attending to their

operational needs i.e., stationery, rentals, utilities, petty cash,

etc

Minimum qualifications and experience:

Grade 12 (or equivalent)

Bachelor’s degree in Business Administration/ Human

Resource or its equivalent from a recognized institution.

Diploma in Insurance from AIIK / ACII or its equivalent from a

recognized institution – added advantage.

Member of a relevant professional body.

Minimum of one (1) years’ relevant experience in a busy work

environment.

Personal Attributes

Good command of the English language in a verbal and written

context

Results achiever

Excellent problem-solving skills

Well-developed listening skills

Able to communicate at all levels (tact and discretion)

Able to prioritize and manage time

Able to handle pressure in a non-aggressive fashion

Able to show empathy and patience

Sense of responsibility

Good attention to detail

Service delivery orientated