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Provincial Quality Improvement Manager International Centre for AIDS Care & Treatment Program (ICAP)

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ICAP at Columbia University is an international, non-profit organization situated at the Columbia University in New York. ICAP is Empowering Health Around the World and works in over 30 countries, including Zambia. Together with our partners—Ministries of Health, large multilaterals, health care providers, and patients—we support comprehensive, family-focused HIV services and high-performing health system strengthening initiatives that provide quality and affordable health care. And by enhancing health information systems, improving quality, and developing human resources for health, we build capacity and efficiency in the world’s most challenging, resource-limited settings.

ICAP in Zambia under the Care and Treatment project seeks to recruit for the following positions in Zambia:

1. Job Title: Provincial Quality Improvement Manager (1)

Reports to: Provincial Deputy Director
Location: Mongu

Working under the guidance and direction of the Provincial Deputy Director for ICAP in Zambia, the Provincial Quality Improvement (QI) Manager will oversee QI activities to strengthen HIV care and treatment in Western Province in Zambia. S/he will provide QI technical and operational guidance and oversight to the project teams at provincial, district and site level, liaising with the Provincial Health Office QI focal persons, key implementing partners and local organizations.


  • Support and contribute to the design, implementation and evaluation of the QI collaborative projects at 95% of high volume (Tx-Curr >500) health facilities in Western Province in Zambia.
  • Assist in strategic planning and work plan development, and document QIC trainings and technical assistance activities.
  • Facilitate and ensure clear, regular and systematic communication and collaboration between ICAP, the provincial health team and other project stakeholders in order to achieve provincial level QIC project objectives.
  • Develop and update QIC related materials and technical assistance activities, including but not limited to: assisting with design, delivery and management of the QIC training in the province.
  • Provide hands-on leadership and support to face-to-face training and on site QI coaching and evaluation training sessions, workshops.
  • Lead and facilitate onsite regular facility site supervision, QI coaching, mentoring and implementation support for site level QI projects to all ICAP supported health facilities in the province.
  • Perform other duties as assigned.


  • Bachelor’s degree in health-related area or social sciences
  • Master’s Degree in epidemiology, public health, medicine or related filed is an added advantage
  • Minimum 3 years of experience in implementation of QI projects in the HIV/health services
  • Experience in mentoring, training health care workers in QI methodologies
  • Knowledge in database maintenance, and patient-level databases is preferred.
  • Computer skills: Microsoft word, Excel, PowerPoint.
  • Experience working in donor funded projects a Plus
  • Fluent English oral and written communication skills

Travel Requirements

  • Requires domestic travel of a minimum of 30-40% of the time

For submission of applications and full details of the positions, please visit the ICAP website
Submit your CV and Application on Company Website : Click Here
Suitably qualified and experienced candidates should attach their cover letters, including a detailed Curriculum Vitae (CV) of not more than 4 pages. Please indicate position being applied for in the subject line and do not attach certificates at this stage.

The closing date for receiving applications is 31st December 2021. Only shortlisted candidates will be contacted.

NOTE: These are local hire positions, and the successful candidates will be employees of ICAP in Zambia and subject to the local terms and conditions of employment which includes a competitive salary and benefits package.

ICAP is an equal opportunity employer, values inclusion and a diverse workforce. All qualified applicants will receive equal consideration for employment.

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