Receptionist/Cashier x2 Dr. Agarwal’s Eye Hospital

Job Title: Receptionist/Cashier

No of Positions: 2

Job location: Kitwe

Job Summary

The receptionist is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to doctor availability, explaining intake forms to new patients and processing payments before and   after treatment.

Duties and Responsibilities

Greeting patients professionally both in person and on the phone
Quickly answering or properly referring questions and issues
Optimizing provider schedules and patient satisfaction with efficient scheduling
Comforting patients by anticipating anxieties and effectively answering questions
Ensuring availability of treatment information by retrieving and updating patient records
Verifying financial records and collecting patient charges while filing and expediting third-party claims Ability to calculate payments and change quickly
Accountability and accuracy in reconciling sales receipts
Oriented towards serving others and helping customers
Attention to detail

Requirements and Qualifications

Diploma in business Administration or related field
Communication skills to converse clearly over the telephone and in person
Organization and time management to manage a variety of tasks effectively
Ability to stand for long periods of time
Customer-service skills
Ability to work in a fast-paced, stressful environment
Interpersonal skills to interact positively with patients who may be upset or stressed
Technological skills, such as using word processing and spread sheet programs to track data