Credit Card and Merchant Services Team Leader Absa Bank

Job Summary

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards
Understand and manage risks and risk events (incidents) relevant to the role.

Job Description

To deliver performance excellence through working as part of a team which undertakes a wide range of processing and servicing activities.

This is a generic role to be carried out within all of the Absa Africa centralized operations processing sites, and the role holder may be required to work flexibly across a variety of activities.

• Management of debit, prepaid and credit card storage and despatch process.
• Queries and complaints resolution.
• Data capture and authorisation of merchant files, amendments and manual vouchers processing.

Key Accountabilities

Accountability:  Achieving Business Performance: – (40%)

Outputs:

• Action all merchant file for account creation, amendments and manual sales, refunds and adjustments are worked on within SLA.
• Update manual and electronic registers for all card products.
• Reconcile card receivables on a daily basis.
• Do card stock reconciliation every fortnightly and update the register and reports server.
• Process the direct debit file during the collection cycle.
• Send all the daily, weekly and monthly extracts as per defined frequency.
• Resolve merchant payment related complaints/queries within 72 hours.
• Despatch cards ordered to the branches within 48 hours.
• Prepare entries for the card supplier invoice and send to finance.
• Reconcile suspense accounts  on a daily basis.
• Update of sparrow rates as and when they change.

Accountability: Business Direction (30%)

Outputs:

• Compile the complaints/Queries weekly MI and send to the line manager.
• Send acknowledgements for cards received to the supplier as and when we receive them.
• Collect and file acknowledgements for cards sent to the branches within 5 working days from the date the cards were despatched.
• Prepare monthly account extracts and send to the team leader within the prescribed period.
• Attend to any other reasonable tasks as maybe assigned by the Team Leader/line manager.
• Agree individual performance objectives, standards and targets with the line manager.

• Pursue self-development to increase personal effectiveness

Accountability:  Risk, Governance and Regulatory (20%)

Outputs:

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa  Policies and Standards

• Understand and manage risks and risk events (incidents) relevant to the role.
• Avoid repeat findings on any reviews by implementing agreed actions.
• Carry out monthly snap checks as assigned by the risk official
• Close all findings from snap checks, MA reviews and BIA within SLA
• Avoid repeat findings on any reviews by implementing agreed actions

Accountability: Leadership: – (10%)

Outputs:

• Lead, inspire and coach team members
• Live Group behaviors and inspire others in working together to achieve the strategic vision
• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)