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- Company: AB Bank Zambia Limited
- Location: Zambia
- State: Lusaka
- Job type: Full-Time
- Job category: Administrative/Secretarial Jobs in Zambia
We are looking for friendly, cheerful and professional individuals, to work as Contact Centre Officers. In this role you will provide support and manage communication with the Bank’s customers on our various platforms. As such, you will be responsible for delivering excellent customer service and creating a professional and friendly image of the Bank.
Among other responsibilities, you will be expected to:
- Attending to customer queries, questions and comments through various platforms (calls, social media and Websites)
- Resolve customer complaints and issues
- Document all client interaction information according to standard operating procedures
- Sell and promote Bank products and Services
- Monitor customer trends based on customer interactions and recommend improvement actions to management.
Your Minimum Qualifications and Competencies should be:
- Minimum of 1 year work experience in a customer service position
- Experience in a Contact Centre managing inbound and outbound calls
- Experience in managing customer queries via social media
- Minimum Diploma in a relevant field
- Able to speak Nyanja and Bemba fluently
If you are interested in this position, please submit your letter of Interest and your CV by following the link here by midnight on 20th March 2022. Only shortlisted candidates will be contacted.
Submit your CV and Application on Company Website : Click Here
