Relationship Manager Mazabuka Absa Group

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Job Summary

• To manage and sustain a portfolio of Commercial Agribusiness customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
• The jobholder will be responsible for business development both with new customers and with existing customers
• A primary objective is to cross sell the full corporate product set
• Consistent with value based management, the job holder will be measured on risk-adjusted portfolio contribution as well as other performance metrics including customer satisfaction
Reward for more detail.

Job Description

Sales and Service

• Achieve agreed sales targets for liabilities, assets and income.
• Develop and Implement proactive calling programme (both face –to-face and telephonic)for existing and potential customers.
• Create a lead base of external target market through networking,

discussions with SME advisors in branches and attending relevant social events,

Seminars ,trade shows and industry events.

• Spend a minimum of 75% of available time visiting with customers and targets
• Develop relationship plan for customers including sales and contact strategy
• Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers
• Deal with, and find resolutions for, customer complaints.
• Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively.
• Monitor and ensure adherence to risk service standards.
• Produce call reports in agreed format for all scheduled significant business meetings.

 

Outputs:

• Research, create and follow up on a target list for potential new business.
• Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution.
• Manage and control portfolio within agreed limits
• Maintain a high standard of operational control including adherence to Risk Management Control Document (RMCD)guidelines, KYC & STM procedures and other bank policies

Outputs:

• Day-to-day coaching and development of Manager’s Assistant in provision of consistent service quality and risk

Output

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)