Retail Store Manager Brilliance Executive Management Consultancy

Description:

Job Purpose
The Retail Store Manager will ensure sales volume increases while maintaining an environment focused on the customer. Trains new and existing employees in customer service, brand awareness, and store policies to offer the best shopping experience.

Summary of Key Responsibilities

Oversees and manages store staff, including recognizing new training opportunities, providing feedback, enhancing sales abilities, and developing staff members
Develops sales plans of action together with assistant store managers
Communicates store goals, brand awareness, and company messages to team members while promoting product knowledge
Assesses team member performance and delivers performance reviews
Makes changes to team member status and job duties
Recruit and train new store staff
Keeps costs minimal while remaining accountable to profits
Creates a customer-service focused environment where the best possible customer experience is the top priority
Ensures that employee training and work habits centre on customer service
Reports sales, visual presentations, team member development, and store performance
Creates employee schedules and manages hourly employee time recording and payroll
Ensures that visual marketing and merchandising of store meets established brand standards requirements.

Required Skills

Sales and marketing skills.
Should be in a position to handle stock (Receive/ Post/ Despatch and stock accountability)
Good leadership Skills
Inter-personal skills
Positive attitude towards work
Good Public Relations Skills
Maturity

Primary Areas of Accountability:
Qualification and Experience

Diploma in Business Management or any related field
Must have a minimum 3 years of experience in retail management
Working as a Shop Manager in an Electronic or Phones Shop will be a plus
Knowledge of using computerized accounting packages.
Must be willing to work anywhere in Zambia