Supervisor, Club Temp First Quantum Minerals Ltd (FQM)

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

Overall Job Purpose

To ensure smooth running of the restaurant and bar and ensure consistent provision of high quality clubhouse experiences to guests.

Specific Job Responsibilities

Oversee both bar and restaurant operations, including bar and wait staff
Oversee staff’s compliance with all health code and sanitation requirements
Provide exceptional customer service and lead staff to do the same
Respond to customer complaints quickly and resolve them effectively
Develop strategies for improving customers’ experiences
Maintain inventory of all needed supplies
Manage the work schedules of the restaurant and bar staff
Work closely with the supervisor in coordinating special events and increasing revenues.

Job Specific Competencies

Ability to accommodate diverse clientele
Excellent interpersonal skills for diplomatically handling staff and customers
Cooperation and team working skills
Ability to lead and motivate a team of staff
Ability to cope under pressure in a fast-paced environment
Good business awareness for achieving successful performance
Strong written and oral communication skills for managing business administration and personnel matters
Strong planning and organisational skills to run a streamlined operation
Ability to work independently and make decisions confidently
Problem-solving ability, to resolve issues as they arise
Flexible and hands-on approach to work.

Key Job Attributes

Customer service orientation
Good time management
Strong leadership
Dependability
Initiative
Attention to detail
Analytical thinking

Experience and Qualifications required to perform in this job

At least 2 -3 years’ related work experience in a reputable organisation
Full grade 12 school certificate.
Tertiary qualification in hospitality or food and beverage management