Community Builder Rivuuz

Job Description | Community Builder

Rivuuz is a Zambian online platform that connects customers to reliable, vetted service providers. As a Community Builder, you will operate at the nexus of operations, marketing, and business development to create welcome environments that bring together like-minded individuals that are seeking solutions to similar challenges.

The day-to-day of the job involves:

• Customer success – gaining a deep understanding of what each pro and clients wants to achieve through Rivuuz and supporting them to achieve it
• Community events – Planning and organizing online and offline community events with a focus on members collaborating, learning and supporting each other
• Community engagement – communicate with members individually and as a group in both online and offline spaces, welcome new member, ask questions and generally make everyone feel welcome and included
• Profiling – researching existing and potential community members to understand what social media tools they use, what language/style/tone they use and how best to engage with them online and offline
• Content creation – Write content for the community that is helpful, inspiring and engaging. Use your profiling to know what tone to strike.
• Community growth – Plants seeds and creates momentum, identify community contributors and ambassadors, Develops a participation-reward ladder. Create structure in the community that fuel not stifle the community, with a goal of getting the community to a self-managing stage
• Support – constantly working to identify opportunities and create unique, valuable connections between groups of people.

You are great fit for this job if you:

• are willing to quickly and continuously learn our business and market
• are an empathetic problem solver (a lover of understanding and solving people’s problem)
• can adapt your communication style to work well with people from varied backgrounds
• are personable, a positive thinker, and have an entrepreneurial spirit
• are able to use or learn various online work software, e.g. Word, Excel, Canva, Facebook Business Suite, Airtable, etc

Some must-haves

• Experience in one or more of these areas: event planning, PR, social media management, customer service and training design and delivery
• A valid driver’s license – this is a very mobile role
• Empathy and listening skills – You should always have a sense for what the community needs, what they’re looking for, what they value, what they appreciate

Some nice-to-haves (but not deal breakers)

• Ready to start immediately
• Has own laptop
• Close proximity to Ibex Hill
• Speaks Bemba and/or Nyanja

Job Type: Full time – This is not your typical 9-5 job as our communities run 24/7 so you may need to organize an event on a weekend or respond to a community members questions in the evenings. Are you up for that?

Reporting to: Chief Executive Officer

Remuneration: Gross pay K5,000

Also, you should know that working in a startup is a different world, there are no departments and things sometimes change quickly. This way of work is not for everyone and we get that – some people value routine and stability. So, think carefully about whether this job is right for you.