MI Analyst

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Job Summary

Responsible for all support activities to Collections Team. Responsible for the management of all out of order accounts within the Retail portfolio, with the objective of putting in place strategies with the customer to bring their indebtedness back to order.

Job Description

• Convert data extracts from various sources into relevant information with relevant reporting tools (Excel, Power Point, Word, SQL)
• Deliver relevant Management Information (MI) reports and Business Dashboards across collections and recoveries to enable decision making. These include requests for structured or unstructured reports with automation
• Develop a standard reporting framework to fulfil requests, and ensure proper change control for auditability.
• Engage with teams members both daily and through standard team meetings to ensure that objectives and priorities are reflected in the agreed solutions and in accordance with business needs
• Actively engage with stakeholders through formal and informal meetings to be fully involved in the development process and delivery of MI reporting solutions
• Take part in pre-defined forums and committees to stay abreast with latest developments.
• Lead internal meetings and forums where information is to be presented to stakeholders
• Conduct integrity checks both when developing new reports and executing existing scripts to ensure correct data is incorporated into the reports and all data quality principles are adhered too
• Escalate data quality and governance issues identified to the appropriate line manager

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)