Restaurant Coordinator Brilliance Executive Management Consultancy Limited

Job Purpose
The Restaurant Coordinator will be responsible for managing and organizing daily restaurant operations with the goal of controlling costs and providing a high-quality experience to customers. Oversee the successful running of a restaurant by hiring qualified staff, monitoring customer satisfaction, and ensuring that all products and beverages are ordered in the correct quantities.

Summary of Key Responsibilities;

• Overseeing the efficient running and profitability of restaurants and managing their employees
• Take the lead in hiring, training, and supervising restaurant employees
• Create a staff schedule to ensure appropriate staffing
• Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
• Ensure that health and safety protocols are adhered to
• Keep a meticulous record of income and expenses.
• Order ingredients in the correct quantities for the kitchen staff.
• Communicate with customers to receive feedback and manage complaints.
• Ensure that the restaurant Opens and closes on time.
• Working with Finance, take ownership of budgets and cost control methods to minimize expenses
• Address customer needs, comments, and complaints
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• With Finance process payroll and maintain all relevant records
• Ensure all employees are working within outlined operating standards
• Report on financial performance, inventory, and personnel

Required Skills and Attributes

• Excellent Communications Skills
• Good Interpersonal Skills
• Excellent Customer Relations Skills
• Compliant Management Skills’
• Team Player
• Attention to detail
• Commercial awareness
• Problem-solving skills
• Organisational skills
• Teamwork skills
• Excellent leadership skills
• Demonstrated ability to manage operating costs in accordance with budgets
• Comfortable setting priorities and delegating tasks as needed
• Ability to multitask and remain calm in stressful situations.

Qualifications and Experience

• Degree or Advanced Diploma in Hospitality or Related Field
• Must have a minimum of 4-5 years of food and beverage service industry experience required and must have worked as a Restaurant Manager/Coordinator or Supervisor in the same or similar position with a Top Hotel/Lodge or Well Established Restaurant in a busy location
• Must be passionate about hospitality
• Bookkeeping knowledge
• Must be Customer-Centric – Ability to professionally address all customer complaints.
• Ability to obtain and maintain a Food Handler Certification Card
• Proven working knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Extremely organized and detail-oriented