Lodge Manager Zambia Institute of Mass Communications

LODGE MANAGER

Reporting to the Executive Director

Job purpose

The Lodge Manager will be responsible for all areas of operations of the ZAMCOM Lodge, including staff and guest management, participate in marketing of the facility, as well as provision of leadership and strategic direction. He/she will be required to manage profitability of the lodge and guest satisfaction.

Main duties

Responsible for all the operations of the Lodge, including Food and Beverage, Housekeeping, front office, Kitchen and maintenance.
Responsible for the preparation, presentation and subsequent achievement of the annual operating budget.
Market the Lodge’s products and maximize revenue through innovative sales and promotional practices.
Manage ongoing profitability of the Lodge, ensuring that revenue and guest satisfaction targets are met and exceeded.
Closely monitor the Lodge’s business reports on a daily basis and make decisions accordingly.
Compliance with all legal requirements by ensuring that all necessary registrations are completed.
Assist in the procurement of supplies and equipment and contracting with suppliers for goods and services.
Investigate and handle all customer complaints effectively.
Manage all staff reporting to the position in order to effectively assist, train, motivate and monitor their activities.

Provide effective leadership to Lodge team members.

Knowledge and Skills Requirements

Full grade twelve (12) Certificate
Degree in Hospitality, Hotel Management or related
Relevant Master’s Degree shall be an added advantage
Five (5) years relevant experience at senior management level
High standards of service excellence and a passion for the industry
Demonstrated experience of having managed a Hotel or Lodge
Excellent Management and communication skills.
Computer Literate.