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Assistant Manager – Colelctions & Recoveries LOLC Finance Zambia Limited

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LOLC Holdings Plc is the largest dynamic and most profitable Non-Bank Financial institution (NFBI) in Sri Lanka and is listed on the Colombo Stock Exchange. Present in the continents of Asian and Africa, the LOLC Group operates in Myanmar, Indonesia, Philippines, Cambodia, Pakistan, Tajikistan, Egypt, Nigeria, Zambia, Malawi, Tanzania, Kenya, Maldives, Sierra Leone, Mauritius, Zimbabwe, Singapore and UAE with strategic plans to further entrench its presence across the African continent and Central Asia. To support this vision, LOLC Finance Zambia Limited which is a subsidiary of LOLC Finance Plc, is recruiting qualified individuals for the following positions:


Overall Objective: The overall objective of this role is to identify, evaluate and monitor the non-performing loan accounts and implement a recovery action plan to achieve timely and maximum recovery at a minimal cost and appropriate turn-around time

Job Responsibilities

  • To design and implement effective collections strategies and tactical interventions to ensure proper management of credit risk
  • Monitor delinquent loans facilities to determine reasons for delinquency by application of sound credit judgment, collections strategy and process within pre-determined credit policy guidelines and regulation to minimize credit losses
  • Prepare and submit loans ageing analysis, schedule and related reports of the overdue and repayment for all credit facilities and follow up with the defaulted borrowers on recoverability of outstanding arrears or loan balance
  • Develop appropriate and effective payment plans with defaulting clients and making sure that such clients pay according to the plan
  • Identify root causes of defaults and make recommendations for process improvement as and when appropriate
  • Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action or sanction in respect of regulatory breaches
  • Maintain a consistent reduction of non-performing debts through aggressive recoveries and viable restructuring options
  • Ensure compliance to LOLCFZ’s Credit Policy and Procedures regarding management of debt recovery process
  • Maintain and prepare weekly and monthly collections reports, updates and status on the recoveries to the Supervisor
  • Undertake regular and frequent calls, site visits, and follow-ups with the defaulters to implement remedial strategies and action plans for loan recovery
  • To build a sound and effective partnership model with Credit, Business and outsourced parties
  • Supervise Debt Recovery officers
  • Assume any other responsibilities assigned


  • Certified grade 12 certificate with a minimum of credit in English and Mathematics
  • Any business or accounts related Diploma or Degree, preferably in Banking and Finance, Economics, Business Administration, Accounts
  • A minimum of 3 years of relevant work experience in debt collection and credit risk management in a Non-Bank Financial Institution /Microfinance Institution will be an added advantage
  • A Demonstrate a clear understanding of recovery processes with sound understanding of credit life cycle and debt recovery process/techniques
  • Strong analytical skills and Investigative skills to ensure all loan repayment
  • Preferably based in respective location of application with own accommodation

Please clearly indicate the job title in the subject of your email and use your full name and the job you are applying for as the filename of your application for example, Assistant Manager-Collections & Recoveries_Aaron_Banda. Applications should consist of your CV and Academic Qualifications. Hand delivered or posted applications will not be accepted. The closing date for accepting applications is 3 July, 2022. Only short listed candidates will be contacted.

Kindly submit your details to