| JOB TITLE: | Human Resources Officer |
| TYPE OF CONTRACT: | Fixed Term NOB |
| UNIT/DIVISION: | Human resources |
| DUTY STATION (City, Country): | Lusaka, Zambia |
| DURATION: | 12 months renewable |
| ORGANISATIONAL CONTEXT:
JOB PURPOSE: |
The Human Resource Officer will report directly to the Country Director.
To deliver a professional, client-focused HR services, partnering with managers to implement HR solutions in line with WFP corporate priorities. |
KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):
- Contribute towards the development of country specific plans and processes, and deliver HR operational activities or projects, following standard processes and ensuring alignment with wider WFP policies.
- Provide advice to managers and employees, understanding their needs and ensuring policies, procedures, processes, systems, and tools are available and correctly applied to support them.
- Provide effective management of the employment relationship between WFP and its staff, by administering conditions of service, contracts, and appropriate entitlements, and resolving employee relations issues.
- Contribute to staff capability building, working with managers to understand individual skills and business requirements, and organizing/delivering development solutions which equip people with the skills and knowledge required to meet current and future challenges.
- Deliver onboarding activities which ensure new employees have a positive experience of WFP and are successfully integrated into their new role and the organisation.
- Contribute to building and managing talent within WFP, working with managers to understand their needs, and delivering solutions to recruit, retain, manage and develop a high calibre workforce to deliver business objectives.
- Support organizational design activities that enable senior management to define and organize structures and jobs and allocate people to the right places in order to improve efficiency.
- Guide and supervise junior staff, acting as a point of referral and supporting them with analysis and queries.
- Collate and analyse data for the preparation of accurate and timely reporting, supporting a WFP wide view of HR activities that enables informed decision-making and consistent information for stakeholders.
- Contribute to continuous improvement by implementing new/updated HR policies, procedures and systems and recommending improvements to ways of working.
- Other as required.
OTHER SPECIFIC JOB REQUIREMENTS (details to be determined by Post Managers):
This section is optional to describe other duties, skills & knowledge required for the specific job.
WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR
|
Leads by Example with Integrity |
Upholds WFP values, principles, and standards
Demonstrates and encourages others to uphold the WFP values, principles and standards |
Respects others and values diversity
Values diversity using respectful and inclusive language, and encourages others to do the same |
Stays focused and calm under pressure
Stays focused and calm when under pressure, encourages others to do the same, and offers guidance and support to manage difficult situations |
Demonstrates humility and a willingness to learn
Demonstrates humility and a willingness to learn and share knowledge, frequently seeking and acting on feedback, and pursuing opportunities to develop |
| Drives Results and Delivers on
Commitments |
Delivers results for maximum impact
Identifies and aligns objectives to the required outcomes, holding self and/or others accountable for the delivery of results for maximum impact |
Delegates appropriately
Delegates responsibly and provides appropriate support empowering others to deliver results |
Adapts readily to change
Responds readily to change in different contexts and adapts accordingly |
|
| Fosters Inclusive and Collaborative | Is inclusive and collaborative
Promotes inclusive teamwork and psychological safety by encouraging colleagues to collaborate by sharing ideas and openly raising issues |
Gives timely and constructive feedback
Supports development for others by giving timely and constructive feedback |
Builds and shares new perspectives
Seeks out, trusts and listens attentively to diverse views to capture, learn, build and share new perspectives |
|
| Applies Strategic
Thinking |
Communicates and
fulfils WFP’s vision
Communicates and fulfils WFP’s vision and operational outcomes to deliver meaningful solutions |
Embraces curiosity and new ways of doing things
Demonstrates curiosity, designs and implements new ways of doing things when relevant |
Analyses and evaluates data
Gathers data and different perspectives, shares knowledge and uses evidence to inform decision making |
Considers the impact of decisions
Implements decisions, considering the risks and implications of actions for teams, projects and other initiatives |
| Builds and
Maintains Sustainable Partnerships |
Builds partnerships
Initiates and builds partnerships by identifying and promoting opportunities for mutual areas of interest and benefit |
Collaborates to
deliver common objectives
Collaborates with partners to deliver common objectives by sharing information and cocreating innovative solutions with beneficiaries when appropriate |
||
FUNCTIONAL CAPABILITIES FOR HR SERVICES:
| Capability Name | Description of the behaviour expected for the proficiency level |
| Employee orientation | Shows expert knowledge of Country Office / Division challenges and applies this to provide tailored HR guidance, advice, and support to drive employee engagement. Proactively seeks information on the local employee context evolution. Manages and applies employee engagement tactics to influence employee perceptions and to achieve the best outcome for employees and WFP. |
| HR Expertise & Policy
Knowledge |
Can contextualize and apply deep knowledge of WFP policies and programmes, as well as internal regulations, to provide insights and advice to key organizational stakeholders. Contributes to policy development and improvement. |
| Business Knowledge &
Partnership |
Applies expert skill in building strong partnerships with senior stakeholders to get and in-depth understanding of WFP’s organizational objectives and related operational challenges, and therefore ensure the ongoing alignment of the HR operating model. Applies this understanding to design people initiatives that support the achievement of WFP’s strategic goals. |
| Enabling Talent Management
Solutions |
Demonstrates deep knowledge of all WFP HR solutions. Creates plans for their successful implementation and execution, in order to contribute to strategic HR and organizational outcomes. |
| HR Operations Management | Applies in-depth understanding of WFP HR Operations to ensure their full alignment with WFP’s HR strategy. Drives continuous HR operations improvement and oversees implementation of changes, by maintaining robust review processes. |
FUNCTIONAL CAPABILITIES FOR CENTRE OF EXPERTISE:
| Capability Name | Description of the behaviour expected for the proficiency level |
| Employee orientation | Demonstrates a developed understanding of the various employee contexts and needs when applying and adapting HR policy and practices, to best meet employee needs. Takes initiative and identifies suitable solutions when partnering with employees and local Country Office management. |
| HR Expertise & Policy
Knowledge |
Is able to contextualize and apply deep knowledge of WFP policies and programmes, as well as internal regulations, in order to provide insights and advice to key organizational stakeholders. Contributes to policy development and improvement. |
| Business Knowledge &
Partnership |
Applies advanced knowledge of WFP’s organizational and HR strategic objectives, as well and operational complexities, in order to ensure alignment of HR support within own area of responsibility. Establishes and maintains internal network on an ongoing basis, to develop understanding of organizational challenges and local teams context and therefore, ensure focus on local priorities and people. |
| Designing Talent Management
Solutions |
Utilises broad understanding of leading HR practices and WFP context to contribute to the design of standards and guidelines in line with WFP People Strategy. Demonstrates sound judgement in interpreting external leading HR practices to contribute to Talent Management solution design, ensuring appropriate buy in throughout the process. |
| Analysing and Forecasting | Applies advanced knowledge of workforce data and analytics to provide insights and forecasts, in order to enable decision making. Utilises advanced knowledge of WFP forecasting and analysis tools and methodologies, along with leading HR insight generation and visualization practices, to identify opportunities for improving WFP’s HR practices. |
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE – HR SERVICES:
- Has provided direction and instruction to more junior staff members within area of expertise
- Has gained extensive experience providing administrative and systems support across multiple activities in employment life cycle including recruitment, interviews, training support, performance management, relocation support and policy implementation within a country office environment
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE – CENTRE OF EXPERTISE:
- Has provided direction and instruction to more junior staff members within area of expertise
- Has collated and analysed data in order to support aspects of broader change initiatives and programme design
STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE:
| Education: | Advanced university degree in Human Resource Management, Public or Business Administration, Industrial Psychology or other relevant field, or First University degree with additional years of related work experience or trainings/courses. |
| Experience: | At least 3 or more years of postgraduate professional experience in Human Resources with an interest in international humanitarian development. |
| Knowledge
& Skills: |
|
- Ability to analyse data, draw conclusions and recommend a course of action.
- Good communication skills required to give and receive information and work with a variety of individuals.
- Ability to establish and maintain effective relationships with clients and provide client-oriented service. Ability to identify client’s needs and match them to appropriate solutions.
- Knowledge of, or the ability to quickly assimilate, UN/WFP specific processes and systems.
Language: Fluency in English language and the duty station’s language, if different.
Deadline for applications is : 04 AUGUST 2022
Female and qualified applicants are highly encouraged to apply.
