Delivery Coordinators x10 Simbisa Brands Zambia Limited

1. Delivery Coordinators (10)

Working under the supervision of the Operations Manager, the Delivery Coordinator will have to plan, organize, direct and coordinate product delivery activities to ensure accurate and timely deliveries to customers. The Delivery Coordinator will efficiently and effectively manage delivery riders to ensure delivery of orders is achieved to the satisfaction of the customers and ensure that sales are maximized, brand integrity and set standards are maintained, and targeted profitability is achieved.

Duties and Responsibilities:

• Ensure product quality is met on all deliveries.
• Reads all communication in the report book from the previous shift and actions were necessary.
• Ensures daily that cash takings from riders are accurate (no variances) with the sales and safely banked every shift as per the set procedure.
• Provide support in pick-up and delivery of products according to customer orders.
• Obtain customer orders for product deliveries including order specifications, address, and phone number.
• Respond to delivery-related inquiries and concerns from customers.
• Notify customers about any valid delivery delays in advance.
• Schedule deliveries and prepare delivery documentation.
• Provide exceptional services and ensure customer satisfaction.
• Track the status of order deliveries and resolve any issues promptly.
• Ensure that products are properly packed, stored, and transported to avoid any accidents and damages.
• Ensures daily that riders follow trading hours.
• Checks riders’ arrival times and conduct a team briefing and hygiene check so that all Riders report on duty on time, in neat and complete uniforms.
• Ensures all repairs and maintenance requirements on the bikes are identified and actioned accordingly. (All critical repairs to be actioned within 48 hours).
• Prepares for the peak period.
• Compiles and monitors sales figures and statistics on the Application.
• Ensure all gadgets, documents, and bikes are handed over at every end of each shift.
• Any other duties assigned.

Delivery Coordinator Skills and Qualifications:

• GCE O’Level Certificate
• Advanced Diploma or Degree in Business Administration/Management Studies or equivalent
• At least two years of experience in the hospitality industry
• Highly focused, result-driven, and outstanding organizational skills.
• Should be highly computer literate.
• Be presentable and have a strong sense of integrity.
• A pleasant personality and able to communicate well with customers and staff at a higher level.
• Honest and able to work under minimal supervision are prerequisites.
• Have excellent people skills and a strong sense of urgency and bias to action.
• Knowledge of organizational effectiveness and operations management.
• Familiarity with business and financial principles.
• Leadership ability.