Delivery Riders x20 Simbisa Brands Zambia Limited

 Delivery Riders (20)

Working under the supervision of the Delivery Coordinator, the Rider reliably delivers orders to the customer’s satisfaction in a safe and timely manner. Riders should be polite and prompt with a commitment to providing our customers with an excellent experience. Riders should ensure that orders are properly packed, committed to work safety, and passionate about satisfying clients.

Duties and Responsibilities:

• Pick up and drop off orders while adhering to assigned routes and time schedules.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Accepting payments for delivered orders.
• Providing excellent customer service and directing all customer complaints to the delivery coordinator.
• Abiding by all traffic regulations and maintaining a clean riding record.
• Preparing reports and other documents relating to deliveries.
• Ensure motorbike is properly serviced and in good condition at all times.
• Provide exceptional services and ensure customer satisfaction.
• Track the status of product deliveries and resolve any issues promptly.
• Ensure that products are properly packed, stored, and transported to avoid any accidents and damages.
• Prepares for the peak period.
• Any other duties assigned.

Delivery Rider Skills and Qualifications:

• GCE O’Level Certificate
• A1 Biker’s License or equivalent
• Excellent global position system (GPS) navigation skills
• Prior experience is an added advantage
• Highly focused and result driven
• Be presentable and have a strong sense of integrity.
• A pleasant personality and able to communicate well with customers and staff at a higher level.
• Honest and able to work under minimal supervision are prerequisites.
• Have excellent people skills and a strong sense of urgency and bias to action.