Client Relationship Officer Seaborg Tracking Zambia Limited

Client Relationship Officer

Location: Lusaka

Basis: Full- Time

Background

Seaborg Tracking Zambia Limited is an equal opportunity employer, it was established in 2014 in response to the growing market demand for high quality and innovative solutions at affordable prices. Seaborg has offices in Lusaka and Kitwe with Livingstone and solwezi offices scheduled for operationalization in the first quarter of 2023 we have the widest coverage and can meet country wide needs.

About the Role:

Client Relationship Officer is responsible for assisting the Office Manager with all the tasks related to the management of customer accounts, client’s expectations and bringing new business from such accounts. Client Relationship Officer will be involved in the contract negotiation and keeping close relationship with the clients during the whole contract life cycle, as well as the project implementation phase. His/her main objectives will be to ensure that all contractual obligations are met in a timely and cost-effective manner, leading towards the optimum client satisfaction.

Responsibilities

• Building and maintaining relationships with clients and their key personnel
  Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales.
• Letting customers know about other products/add-ons that the company offers in line with the company’s strategy.
• Attending meetings with clients to build close professional relationships.
• Participate in the Operational calls with client and compile an action plan that is shared with all stakeholders as required.
• Achieving client relationship targets and KPI’s as set by the office Manager.
• Working closely with Sales, Implementation and Operations team and manage the day to day needs of the clients.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Tracking and monitoring all agreed deliverables and liaising with internal departments as required to ensure client needs are fulfilled effectively.
• Available to work on shift basis from time to time, as required by the company.

Requirements

• Diploma in Marketing/ Management/ Business Administration or equivalent
• Working experience in a similar role.
• Commitment towards achieving optimum clients’ satisfaction.
• Competence in using Microsoft Office and business software.
• Solid command of English language.
• Excellent negotiations and customer relations skills.
• Highly organized with close attention to detail.
• Driving License.