Job Title: Zambia Senior Credit Manager
Department: Customer Finance
Reporting Line: Zambia Head of Customer Finance
About ENGIE Energy Access (EEA)
ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.6 million customers and more than 8 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.
The Senior Credit Manager will be a critical driver in a highly motivated, experienced and energetic credit team. The role will create a record of success in advanced credit risk analysis and management pulling on experiences in the microfinance and/or banking industry. The role will report to the Head of Customer finance and will work cross-functionally with our customer experience, product development, operations, marketing, and technical teams on the ground to improve, scale and sustain a best-in-class credit and financial services operation and to provide an exceptional experience to our customers.
This position will make a direct impact on the lives of a largely unbanked customer base with limited access to traditional finance and clean energy. The right candidate will be a fierce team player and committed people manager, with a passion for seeing new approaches through from idea, to testing, to scale, and an ability to build out the systems and processes to ensure high performance over time.
Responsible for proactive and sustainable management and monitoring of credit risk at both a portfolio and a customer account level
Grow, manage and sustain credit team operations with high-impact and right-sized structures, tools, standards and systems.
Provide strong leadership and management for all credit managers, providing coaching and capacity development for the Zambia team members involved in the credit process.
Ensure company culture reflects an understanding of and passion for responsible financial services, and shared accountability for credit risk management.
Responsible for credit risk restructuring and successful implementation of portfolio de-concentration strategies
Ensuring the optimal quality of the credit portfolio by application of best practice in decision-making, to a maximum lending discretion
Responsible for developing practical and appropriate credit solutions (i.e. lending structures) through understanding customers’ needs
Maintaining integrity of the loan management systems ensuring financial and other information is updated, consistent and accurate
Actively managing the new business options to grow the loan portfolio of the business
Liaison person for all committees and transversals projects with linkages to Customer Finance
Preparation of various risk, risk appetite tracking and amendment proposals where there is need
Policy lead for all risk related matters and committees (operational, fraud, credit risk etc)
Inform pricing and product strategies to support the company’s strategic objectives regarding credit and customer repayment
Lead the credit risk committee and ensure credit risk is accurately reported, and adequately provisioned
Envision, implement and manage the systems, tools, structures, team and processes needed to support a highly effective and efficient credit operation that can serve hundreds of thousands of customers, localizing company standards wherever possible
Responsible for leading operational projects within and beyond CF and supporting key team members in strategic decision-making.
Sign off on project assignments and follow up with project team members to ensure that all project deliverables are met on time, within brief, and on budget
Support project team with external negotiations where needed to drive strategic initiatives
Keep stakeholders informed about status of projects and deliverables
Cost Management & Budgeting
Create, follow up, and report on KPIs and objectives connected to project responsibility, demonstrating added customer value and/or return on investment whenever possible.
Support the Head of Department through planning, forecasting, and signing off on budgets allocated
Manage and optimize team budgets with a cost-conscious but also growth mindset
Recruitment, management and retaining teams to include performance management, skills training, providing feedback for continuous improvement, professional development, culture, and team motivation.
Incentivise operating structures that drive both team / individual performance
Secure proactive and reactive check-ins on daily operations to ensure that fast actions / decisions are taken and prioritized
Standardize team value proposition and development path
Knowledge and skills Experience:
Experience in a comparable sector, such as in digital financial services, in a telecom, or for a financial institution (particularly where the customer base was similar to ours)
Experience with customer segmentation and customer profiling / personas
Proven experience with credit collections strategies with track record on reduced portfolio risk and write offs
Ability to demonstrate proactivity and independent task execution
Exceptional interpersonal & customer service skills
Strong verbal and written communication, and conflict resolution skills
Familiarity with company products, services, and policies
Strong coaching and leadership skills, ability to motivate employees
High level of emotional intelligence
Strong critical thinking, analytical & problem solving skills (ability to think outside the box)
Flexibility with ability to work under pressure to meet deadlines
Willingness to travel
5 years minimum work experience, at least 2 of which was in a role which involved credit risk management, strategy development and people management.
Bachelor’s degree in Accounting, Finance, Economics, or any related qualification
Work experience in related areas such as project management, financial services, data analysis, or field team management
Demonstrated ability to manage projects and teams, especially in a high-growth and performance-driven environment
High level of comfort working with data, with the ability to translate analysis to insights, and insights to action
Commitment to spending time in the field to support and mentor field teams
Passion for the company and our customers
Local languages are a plus
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!
Closing Date : 31st January, 2023.