Division: Retail Banking
Department: Retail Banking
Essential Information:
To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis
Reporting Relationships:
Functionally reports to the Head, Retail Banking
Job Duties:
1. Business Growth
- Entrench growth by market dominance and market share multiplication
- Ensure that the overall budget of the Business Office is met and surpassed
- Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
- Network with all potential clients in all relevant categories of own locality
2. Profitability Management
- Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
- Driving through the business segments within the branch to ensure maximization of coverage in own locality
- Develop and manage strategies to increase the share of wallet of all types of customers within own locality
3. Branch Operations & Leadership
- Own responsibility for the Business Office – Market Facing & Customer Service functions
- Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
- Responsible for brand and ambience management within the branch
- Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
- Direct and coach the branch team while instituting and driving a learning culture within the branch
Key Performance Indicators:
- Budget – Financial KPIs
- Core Values
- Staff Attrition
Skills:
- Ability to evaluate needs of customers, and determine what products or service would best serve those needs
- Strong interpersonal and communications skills
- Leadership
- Negotiations
- Proactive
- Passion for business development and acquisition
- Technology savvy
Job Requirements & Knowledge:
- Credit and Marketing
- In-depth knowledge of the business environment
Application requirements:
- First degree in any field including an acceptable professional qualification in Banking or Accountancy
- Eight (8) years cognate experience, of which 6 must have been in the banking industry and at least 3 years retail banking experience in operations or marketing
Interested candidates that meet the above requirements should apply through email to: careers.zambia@ubagroup.com.
Please indicate the job title and location in the subject of your e-mail and use your full name and the job title you are applying for as the filename of your application. Application should consist of your application letter, CV only in Ms Word or PDF, grade 12 certificate, a copy of your diploma all attached in a single document
