Collections Manager ExpressCredit Zambia

ExpressCredit Zambia, a registered non-Deposit taking financial institution is inviting suitably qualified, competent, and highly motivated professional based in Lusaka to fill the position of Collections Manager.

Key Objective:

To effectively manage the credit risk and collection function of ExpressCredit Zambia in line with company set objectives and ensure revenue from debtors is being collected properly and in a timely manner.

Summary Key Responsibilities:

• Approve all credit application and proposals and ensure they are within acceptable parameters and ensure that they meet sound business criteria before disbursement.
• Review and ensure the underwriting process is according to set process and procedure within set TAT
• Proactively drive the existing facilities review process and ensure a thorough and timely evaluation of all existing facilities.
• Ensure system data quality and oversee the data quality control management team and be a business link between Operations and sales departments.
• Ensure effective maintenance and management of service level agreements with other departments.
• Conduct call visits on both existing and prospective corporate clients to enhance portfolio quality in line with the company KYC set rules.
• Manage and provide guidance to the credit risk and debt collection team
  Actively support the team’s growth through training, performance reviews, mentoring and coaching
• Ensure timely and effective collections of all amounts that fall due.
  Manage the preparation and submission of expected collection files for all clients on each specified cutoff dates.
• Maintain submission tracking schedules to indicate which client has been invoiced that month and for how much.
• Ensure all invoiced amounts are received on specified due date
• Ensure all collected amounts are accounted for within the month in which they are received.
• Prepare reconciliation files between bank and the system monthly in conjunction with the finance department.
• Ensure effective management of the company arrears management as provided for in the credit policy.
• Ensure clients that fall behind are follow-up immediately and remedial measures are instituted immediately.
• Effectively monitor and maintain accurate loan and age analysis files and ensure accurate loan classification as provided for in the company credit policy
• Escalate to legal all amounts that remain unpaid as provided for in the credit policy
• Manage and adhere to the internal service level agreements.
  Actively support your team’s growth through training, performance reviews, mentoring and coaching
• Prepare accurate and timely reports to management committees
• Ensure compliance to all regulations.

Experience and Requirements

• Minimium of Bachelor’s Degree in Finance, Accounts, business or equivalent
• 3 to 5 years of demonstrated experience in a similar role and in related field preferably in a Micro Finance institution
• Credit management training will be an added advantage
• Demonstrated strong data analysis skills and Investigative skills.
• Demonstrated collection and debt recovery skills
• Demonstrated leadership covering the work experience period
• Strong understanding of credit analysis and policies
• Good understanding of Risk management principles
• Problem-solving and decision-making abilities;
• Exceptional analytical skills and a good eye for detail;
• Ability to cope under pressure and Stress management skills;
• Good planning and organization skills
• Good communication and presentation skills
• Holder of a valid driving license